Outreach Programs Community Development
Resume:
BRETT KITKO
Contact
Winston- Salem, NC
ad5ewj@r.postjobfree.com
Professional Summary
Dynamic and experienced professional with a proven track record in leadership, community development, and organizational management. Adept at fostering diversity, inclusivity, and universal acceptance in community organizations. Skilled in facilitating educational and outreach programs to promote cultural, sexual, and racial equality. Experienced in providing counseling and education on moral principles and universal compassion. Strong leadership and organizational skills, demonstrated through the supervision and support of large teams. Education
PhD in Practical Theology
Studies
Columbia International
University
Richland County, SC
Doctorate of Ministry with a
Concentration in Leadership
Carolina University
Winston - Salem, NC
Masters, Divinity
Piedmont International
University
Summa Cum Laude
Winston - Salem, NC
Bachelor of Arts, Ministry,
Minor in Education
Magna Cum Laude
Piedmont International
University
Winston - Salem, NC
Associates Degree,
Restaurant Management
Pennsylvania Institute of
Culinary Arts
Pittsburgh, PA
Certifications and
Licenses
Certified Restaurant and
Food Manager
Pennsylvania Culinary
Institute
Pittsburgh, PA
Experience
2022 - Present
Director and Senior Pastor • The Phoenix Church
Kernersville, NC
• Established, and lead a community organization promoting diversity, inclusivity, and universal acceptance.
• Facilitate educational and outreach programs aimed at advanced understanding of cultural, sexual, and racial equality.
• Build a welcoming environment for marginalized groups, emphasizing safety and inclusion.
• Direct and support a team in developing and expanding a variety of community programs.
• Provide counseling and education on moral principles and universal compassion.
• Supervise a large team, demonstrating strong leadership and organizational skills.
2009 - 2021
Senior Pastor • Antioch Baptist Church
Winston- Salem, NC
• Led and guided diverse groups in various ministries, fostering spiritual growth and community service.
• Provided compassionate pastoral care and leadership to a wide range of individuals, addressing the needs of a diverse community.
• Spearheaded a membership growth initiative, increasing church membership from 18 to over 200 through inclusive strategies.
• Elevated mission awareness through educational programs and immersive experiences.
• Conducted counseling sessions and officiated weddings and funerals as part of pastoral duties.
• Organized Revivals, Special Events, and Speaker engagements, enhancing congregational engagement.
• Established and maintained meaningful connections with members and prospective congregants through regular communication.
• Empowered ministry staff and teams, amplifying the church's impact and influence in the Winston-Salem community.
• Managed a team of twenty-seven employees, promoting their professional growth and development.
Certified Christian
Counselor
Piedmont University
Winston - Salem, NC
Certified Grief Counselor
AAGC
Licensed Minister, Ordained
Minister of the Gospel
Antioch Church
Winston - Salem, NC
Skills
Microsoft Office Programs
Canva
Social Media
Google Drive
MailChimp
Dropbox
Lawson Software
Research and Analysis
Strategic Planning
Team Management
Procurement and Supply
Chain
Sales and Marketing
Networking
2009 - 2010
Corporate Buyer • Novant Health Inc.
Winston- Salem, NC
• Oversaw procurement of medical supplies for thirteen hospitals and numerous doctor's offices.
• Conducted price comparisons of supplies before ordering to secure the best rates.
• Communicated effectively with vendors to confirm product availability and timely delivery of purchases.
• Generated purchase orders using Lawson software and written requisitions.
• Reviewed vendor correspondence, verifying all information for end- users.
• Addressed customer issues promptly and liaised with vendors to ensure high level satisfaction rates.
2007- 2008
Business Development Manager • Frank Myers Auto Maxx Winston- Salem, NC
• Thoroughly researched industry trends and competitors, devising innovative strategies to promote online site traffic.
• Trained a team of over thirty telephone customer service and internet representatives focusing on company standards and best practices to drive revenue.
• Achieved a 35% average monthly increase in units sold through strategic initiatives and marketing strategies.
• Improved "kept appointment" rates to over 80% per month through dedicated cold calling and scripting efforts.
• Grew referral business through exceptional personalized customer experiences.
• Elaborated various methods of ongoing customer communication, including newsletters and public appearances to promote the company brand.
2006 - 2007
Lead Service Advisor • Bob King Kia
Winston- Salem, NC
• Monitored vehicle repair progress, promptly communicating any changes in cost estimates or completion times to customers.
• Educated customers on repair requirements in detail, obtaining proper authorization for additional repairs needed.
• Maintained a top 10% Customer Satisfaction Index rating among nationwide Kia dealership advisors.
• Advised customers on car care and the importance of maintaining vehicles according to manufacturers' specifications, utilizing documented information.
• Coordinated schedules for twelve automotive service advisors. 3/2000 – 11/2006
Call Center District Manager • Signius Communications Winston- Salem, NC
• Generated an average of $100,000 monthly per unit through proven B2B sales.
• Responsible for overall profit, sales, customer service, and equipment on- site for twelve offices.
• Oversaw and trained in all internet and business-to-business sales.
• Lowered overall telephony costs by $10,000.00 per month on average per office.
• Effectively hired and trained management teams for multiple offices.
• Generated additional account revenue, utilizing profitability reporting and in-depth customer analysis.
• Compiled benefits and salary packages for offices.
• Gained responsibility for managing multiple functions in several offices.
• Constructed employee schedules based on monthly income ratio.
• Developed, implemented, and trained operators, sales staff, and customer service representatives on new marketing and sales methods that produced an overall increase in revenue of $150,000.00 monthly.
• District Manager of over two hundred general managers, floor managers, and agents
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