Occupational Health Medical Assistant

LINDA R GARCIA OROS

**** **** **. ******* ** ****4

Tel: 541-***-****

ad5ewb@r.postjobfree.com

Dedicated, reliable, friendly and an engaging team player/leader with over 20 years of medical experience. A multi-tasker experienced in Specialty settings, quality-driven and safety-oriented service with excellent interpersonal and relationship-building abilities along with collaborating across disciplines to support patient needs and enhance care. EXPERIENCE

MAY 2005 – PRESENT

CERTIFIED CLINICAL MEDICAL ASSISTANT BILINGUAL/ APP PULMONARY CONSULTANTS & SLEEP SPECIALISTS/ APP NEUROLOGY/ BEHAVIOR HEALTH Experience with day-to-day operational and logistical needs in medical practice. Receiving and checking in patients

Rooming patients, taking vitals and any other testing requested by provider Monitoring phone notes, relaying and discussing results with patients as directed by providers, procedures booking and notifying patients of medications refills. Request prior authorizations for medications.

Coordinate providers schedules (On-call, PFT and Seep reader) Performing sterilization of examination rooms, maintaining equipment. NOV 2018 – MARCH 2020

ON-CALL DRUG SCREENING, OCCUPATIONAL HEALTH

Fill out all required paperwork and logs associated with the client’s substance use test. Greet clients and treat them with respect as they present for testing. Accompany clients form the waiting area to the drug testing location.

Conduct substance use testing in accordance with Occupational Health Policies and Procedures, include obtaining sample, recording results, and preparing sample for confirmation testing as required, ensuring chain of custody procedures are always observed. Report any notable information to circumstances to Occupation Health or supervisory staff and/or management, including any behavior problem that may arise. Ensure appropriate documentation of any instances requiring reports to clinical or supervisory staff.

Maintain positive working relationship with Occupational Health team and staff, as well as persons, agencies, and other entities with whom Occupational Health has a working relationship, and specifically for agency customers of this service. 2

Assist with routine maintenance of drug testing paperwork and any necessary equipment or supplies, ensuring the testing area is clean and maintained in good order. JUNE 2004 – PRESENT

PFT- PULMONARY FUNCTION TECHNICIAN BILINGUAL, APP PULMONARY CONSULTANTS & SLEEP SPECIALISTS

Conducting pulmonary function testing, baseline spirometry, lung-capacity, diffusion capacity, and blood- and -oxygen test to gather data for use by physician’s diagnosis and treatment of pulmonary disorders.

Confers with patients in treatment room to explain test procedures using spirometer and other equipment.

Responsible for ordering medical supplies.

Performing sterilization of lab and maintenance on PFT equipment. JULY 2005 – PRESENT

CCHI- SPANISH CERTIFIED HEALTHCARE INTERPRETER, APP PULMONARY CONSULTANTS AND SLEEP SPECIALISTS, ASANTE/ APP SPECIALTY, OCCUPATIONAL HEALTH, BEHAVIORAL HEALTH, WOMEN’S HEALTH CENTER OF SOUTHERN OREGON, MATERNAL FETAL MEDICINE CLINIC, NEUROLOGY, OREGON EAR, NOSE

& THROAT CENTER, MEDICAL EYE CENTER, WOMEN’S SPECIALTY GROUP, ALLCARE, EL PUENTE TRANSLATIONS, FEMA, WORKERS COMPENSATION. 16+ years of experience as a Spanish interpreter well versed providing precise, accurate interpreting services for patients, families, and visitors in warm and gracious manner. Experienced in delivering clear renditions of medical information, ensuring provision of correct concepts according to interpretation protocols, boundaries and ethics as stated by the National Council on Interpreting in Healthcare and the Certification Commission of Healthcare Interpreters.

Translation of procedural information, documents, and sight translation for patients. Sharing of cultural information to staff and providers to ensure culturally sensitive and appropriate provision of equitable health services. SEPTEMBER 2017- PRESENT

INTERPRETER SERCIVES COORDINATOR, APP PULMONARY CONSULTANTS AND SLEEP SPECIALISTS.

Navigate a robust scheduling platform

Adhere to scheduling workflows and manage requests by reading and routing correspondence, collecting customer information, and overseeing assignment coordination. Apply knowledge of cultural norms within diverse linguistic communities to provide exceptional and swift customer service.

Respond to emails and instant messages regarding interpreting requests. Confirm schedules and appointments, canceling appointments when requested. Input customer data into related systems and maintain data integrity. Maintain data integrity.

3

NOVEMBER 2022

INSPIRE SERVICE COORDINATOR, APP PULMONARY CONSULTANTS AND SLEEP SPECIALISTS.

Assess need, gather, and accurately analyze all pertinent information. Prepare an accurate, understandable layperson communication. Deliver response in a respectful manner to meet needs of request, demonstrating empathy, education, and empowerment.

When applicable, provide prospective patients with Inspire product or service information. Successfully manage conversations with frustrated or highly emotional patients. Document interactions per regulation, policy, and department process. Maintain awareness of regulations including, but not limited to device tracking, complaint handling, and quality systems.

Follow-up communications and/or research is often necessary to effectively assist in fulfilling the request.

AUGUST 2002 – PRESENT

MEDICAL ADMINISTRATIVE ASSISTANT,

APP PULMONARY CONSULTANTS AND SLEEP SPECIALISTS, ASANTE Clerical work, answering and directed incoming calls using a multi-line telephone system. Direct patients to appropriate personnel to address concerns, resolve complains or answer account-related balance changes.

Prepared, compiled, and filed documents as well as reports presented to various parties. Managed incoming faxed and outgoing faxes sorted them appropriately as well as medical records requested from other facilities and/or patients following HIPPA regulations. Performed all necessary job ditties required for the front desk including, checking in and out- patients.

Scheduling any necessary procedures such as: Chest x-ray, lab test, CT scans, ultrasounds, sleep studies and any referrals requested by providers to other specialty clinics. Obtaining any needed insurances authorizations require by each individual insurance plan. All while providing excellent customer service.

MARCH 2019- PRESENT

CERTIFIED SMOKING CESSATION FACILITATOR/ ASANTE

Provide tobacco users who are ready to quit with a strong proven-effective cessation program to end their addiction to nicotine and begin new tobacco-free lives in a supportive group setting, led by a trained, certified facilitator.

Assert that he/she/they is and shall remain tobacco-free and has not used any form of tobacco in the last twelve months, including electronic nicotine-delivery devices (e-cigarettes). Be trained and certified by the American Lung Association to lead or supervise the program. Conduct at least one FFS group program in the first two years of the certification period. Provide a safe and public meeting environment free from all tobacco products, including cigarettes, smokeless tobacco products, e-cigarettes and vapes for the FFS group program. Adhere to American Lung Association guidelines for setting participant registration fees. Complete the electronic annual FFS Facilitator Survey at the completion of each fiscal year. 4

SEPTEMBER 2022

AIRPORT AGENT/ RAMP AND CUSTOMER SERVICE- ROGUE VALLEY INTERNATIONAL MEDFORD AIRPORT.

Guide and direct incoming and outgoing aircraft or on the taxiway to ensure that they are entering or leaving their gate safely and on-time. Load, unload, sort as a baggage handler and appropriately transfer passenger baggage on the ramp, cargo/freight, and company materials.

Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area acting flight. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience. Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees.

Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions in a timely and friendly manner. May work in the Baggage Service Office to track the location of baggage and handle passenger questions.

March 2024

LICENSED CERTIFIED NURSE ASSISTANT- ASANTE

Delivers compassionate support, attention, and assistance to residents and families. Answers patient calls and determines how best to help them. Provides physical support for patients with daily activities and personal hygiene, including bathing, dressing, getting out of bed, using the toilet, walking, standing, or exercising Ensures patients receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences.

Obtains and uses a wide range of information from physicians, caregivers and nurses about patient condition, treatment plans, and suggested activities to provide appropriate patient care. Participate as a member of the health care team in providing patient care. Maintain cleanliness and order in nursing units, diagnostic, and treatment areas. Monitors performance of the staff and reports findings to the nurse manager or takes corrective action for improvement as appropriate.

Assists in establishing and maintains a patient care environment that is clean, safe, and conducive to patient/family well-being.

Prepare patient room for arrival, assists in transfers and or discharge of patients. Measures and records food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff.

Records vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff or as ordered.

Examines patients to detect issues requiring medical care, including open wounds, bruises, or blood in urine.

Delivers compassionate support, attention, and assistance to patients and families Ensures compliance with all health care regulations, including HIPAA and OSHA. Maintains safe and clean working environment and protects patients and employees by adhering to infection-control, hazardous waste and other policies and protocols. 5

EDUCATION

JUNE 1995

HIGH SCHOOL DIPLOMA, GRANTS PASS HIGH

1996-1998

ROGUE COMMUNITY COLLEGE

OCTOBER 2020- EVERY 4 YRS

CERTIFIED HEALTHCARE INTERPRETER, CCHI/ CERTIFICATION COMMISSION FOR HEALTHCARE INTERPRETERS

MARCH 2024- EVERY 2 YRS

CERTIFIED MEDICAL ASSISTANT, NHA/ NATIONAL HEALTHCARRER ASSOCIATION FEBRUARY 2024- EVERY 2 YRS

BLS CERTIFIED, AMERICAN HEART ASSOCIATION/ ASANTE

MARCH 2024- EVERY 2 YRS

CERTIFIED NURSE ASSISTANT, OREGON STATE BOARD OF NURSING SKILLS AND ABILITIES

• Excellent Customer Service

• Epic Knowledgeable

• Microsoft Office

• Data Entry

• Ability to learn and obtain new skills

• HIPPA knowledgeable

• Patient Education

• Healthcare Interpreter & Translation (SPA)

• Medical Records Management

• Poised under pressure

ACTIVITIES

Spending time with family and friends, going to the movies, concerts, and dancing.

Contact this candidate