Customer Service Specialist
Resume:
Samantha Sanders
Springfield, OR. 97477
ad5eun@r.postjobfree.com
Motivated, personable professional with a 20+ year track record of excellence in customer service and sales. Talent for quickly mastering technology. I am familiar with utilizing a variety of programs and CRMs to facilitate client relations and sales. Diplomatic and tactful with both fellow employees and members, utilizing sales psychology to manage sensitive escalated issues and transform them into positive sale experiences.
Skills:
Initiative-taking Guest Relations Specialist Forecasting and Scheduling
Skilled negotiator Clear and Effective Communication Interpersonal Skills
Multiple CRM’s Dependable and punctual Proficient in Word, Excel, and PowerPoint
Job Experience:
Pacific Source Community Health Plans
Customer Service Specialist // December 2022 till present.
●Assisted Medicare and Medicaid recipients by providing answers to their medical, dental, vision, pharmaceutical, and general plan questions.
●Asked clarifying questions to be sure information is correct and complete.
●Assisted providers with questions regarding claims, benefits, and eligibility.
Royal Caribbean
Consumer Outreach- Outbound Sales // April 2019 to September 2022
●Built and maintained a book of business through effective use of inbound and outbound leads, and consistent client follow up.
●Managed multiple CRM’s and research tools simultaneously through effective organization and multitasking.
●Earned a certificate in the Royal Caribbean Consumer Outreach Mentor program.
●Qualified for every quarterly sales bonus since hire by exceeding sales targets in my department.
Steelhead Brewery
General Manager// April 2018 to April 2019
●Scheduled and directed staff in daily and weekly work assignments to maximize productivity.
●Optimized profits by controlling food, beverage, and labor costs daily.
●Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
●Efficiently resolved problems or concerns to the satisfaction of all involved parties.
●Programmed Micros as needed with tender and menu options.
Applebee’s Bar and Grill
Service Manager// March 2007 to April 2018
●Investigated and resolved guest inquiries and complaints in an empathetic manner.
●Effectively managed payroll and timekeeping, including completion of paperwork for new hire and terminations.
●Identified individual development needs with appropriate training.
●Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Chief Supply
Sales Associate // February 2000 to August 2004
●Possess excellent communication skills and the ability to intuitively know what clients’ needs are.
●Established and maintained business relationships with clients.
●Passionately learned products to better serve clients.
Education:
September 2001 to June 2003
Associate degree // Computer Science
Lane Community College
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