Customer Service Store Manager

STEVE MALCOLM WISHART

ad5etr@r.postjobfree.com / 954-***-**** /

Summary

A challenging position to commensurate with my qualifications. QUALIFICATIONS: With the thirty-nine years of Gas Station, Retail and Warehouse Management I have gained, I can work under any types of situations. I will be a benefit within any area. As you can see, I have no limits. I am a very capable, dependable, honest and hardworking individual, which is an asset to any position. I always go the extra mile to make sure that any problem or situation is resolved. Customer-oriented Store Manager offering over twenty five years of experience in retail operations, sales and service team leadership and profitability strategies Successful at sales growth, customer growth, budgets and goals. Well-versed in performing effectively across diverse industries. Exceptional business acumen, administrative strengths and program management abilities.

Communicative and team-oriented with proficiency in Excel, Windows, Word etc. Skills

Verbal and Written Communication

Staff Supervision

Customer Service

Policies and Procedures

Team Building and Leadership

Experience

The Seminole Tribe OF Florida

STORE MANAGER

09/2019 – 03/2024

Speedway/Hess Express

GENERAL MANAGER

05/2002-08/2019

GENERAL MANAGER/CERTIFIED

TRAINING MANAGER

Manage all shifts with up to twenty five associates and Assistant Managers. Responsible for daily

paperwork, cigarette, core-mark and vendor orders. Special Projects Implement new strategies to

Improve sales and the

Stores profit. Margins, seeking new vendors and

Products. Interacting with vendors to get the best Offers to build the store profits. Doing surveys to Compete with the completion, Troubleshooting

Technical problems, attending meetings with the

tribes.

Training new employees and Assistant Managers.

Doing Interviews, scheduling on a weekly basis.

Doing

Employee evaluations. Monthly Employee safety and

Regular meetings. Assisting General Manager with

Special projects. Web Ex weekly meetings.

Supervisor of five associates,

responsible for training/

hiring/customer service/

P&L's/ Inventory counts loss

prevention/reaching sales

goals. Survevs/

Scheduling/dealing with

vendors/store Appearance.

Training new as well as

promotable managers,

Supervisor of eight

employees, responsible for

training, hiring, firing,

dealing with vendors,

reaching sales goals,

developing sales, Inventory,

Loss Prevention, Price

Surveys, Customer Service.

Advance Til Payday REGIONAL

MANAGER

04/200*-**-****

RACE TRAC PETROLEUM AREA SUPERVISOR

05 / 1992-09/1997

FAMILY DOLLAR STORES STORE MANAGER

02/ 199*-**-****

JOHN DICKINSON & CO WAREHOUSE MANAGER

01/ 1985-01/1989 Supervisor of eight stores,

responsible for building Stores. Obtaining

leases, hiring and firing managers and

associates, Loss prevention, Training, billing,

P&L's, monthly and weekly

Report's, advertising and marketing, increasing

Sales and customer service.

Supervisor of thirteen stores. Responsible for

increasing sales, gas control, inventory

control, loss prevention, staff training, dealing

with Vendors, store appearance, monthly

meetings, P&LS, Customer service.

Supervised a staff of eight,

with responsibilities for

sales, store orders, inventory

control, loss prevention and

staff training. Oversaw daily

Transactions and ensured

optimum customer

Service.

Supervised a staff of ten...

Responsibilities include export/ import,

shipping receiving goods. Supervised the

transaction of Finished goods from production

and prepared

Daily reports.

Reports, directed advertising, marketing, sales, loss Prevention and customer service departments.

EDUCATION AND TRAINING

KEISER COLLEGE

Associate degree in Computer Engineering

03/2001

Dean's list

12/2000

BAUDER COLLEGE, BELMONT BOYS'S SECONDARY

SCHOOL

Diploma in Radio & Television Broadcasting

12/1984

DAHARRIE'S HOME DEPOT Supervisor of twenty employees, hiring, training STORE MANAGER and terminating emplpyment. Oveisaw local and 09/1981-11/1984 export departments, P&L's; weekly and monthly 08/1981

REFERENCES

REFERENCES ARE AVAILABE UPON REQUEST

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