Staff Nurse Customer Service
Resume:
Yolanda Brady-miller
Sandy Springs, GA *****
ad5et4@r.postjobfree.com
Licensed Practical Nurse
• 1982-1986 Doctors Hospital, 2700 E. Jefferson Det ML 48205 Authorized to work in the US for any employer
Work Experience
Customer Advocate II
West at Home - Alorica (Work at Home) - Texas
March 2020 to April 2023
Advocate for members with insurance issues, acct issues and Claims. CSR - Customer Service Representative
Sykes Work from Home - Tampa, FL
September 2015 to March 2020
Assist Customer with account issue and service issues. Staff Nurse
Walter Reuther Psychiatric Hospital - Westland, MI August 2009 to October 2013
Patient care, Medication administration and monitor of effectiveness and response. Reporting and Documenting for Psychology staff. Supervising staff. Facial Cranial Reconstructive Surgical Pediatric Unit Staff Nurse Pediatric Special Care - Southfield, MI
1993 to March 2010
12011 W. 12 mile Rd. Sold. 48075
Correction Nurse/ Mental Health
Wayne Cty Jail - Detroit, MI
March 2005 to August 2009
570 Clinton Det. Mi 48224.
• Mental Health Services.
Remote Nurse for Hedis
Assurant - Detroit, MI
February 2007 to June 2008
Obtaining patient information for Hedis code from Hospitals and Dr's office for review for Billing purposes. Asst Nurse Supervisor Pvt. Duty
Primecare Home Care
1999 to 2001
30500 Bingham Farm MiA8035
• Skilled Nurse Medicare Home Visits.
• 2001-20otVNA Horne Care 24762 Greenfield Oak Park Mi. 48237
• Referral Intake Coordinator.
Skilled Nurse Medicare Home Visits
Heartland Home Health Care - Sfld.
1995 to 1999
28588 Northwestern Hwy Sold
Tech Pediatric Home Care Nurse
Home Health Plus
1992 to 1995
12111 Central Park Ave Sfld. Mi. 48075
Telemetry ICU- STEP down Staff Nurse
Providence Hospital
1990 to 1993
4770 W. 9 Mile Sold. Mi. 48075
Surgical Unit Staff Nurse
Botsford Gen. Hospital
1988 to 1990
27965 Grand River Farmington Hills ML
Staff Nurse for Acute and Subacute Unit also Substance Abuse Sinai Hospital
1986 to 1988
6773 W. Outer Dr. Det. Mi. 48235
Education
Associate in Nursing
Oakland Community College - Sandy Springs, GA
June 2005 to 2008
Skills
• Customer Service
• Customer Care
• Customer Support
• CSR
• Nursing
• ICU Experience
• HEDIS
• Medication Administration
• HIPAA
• Medical records
• Multi-line phone systems
• Utilization management
• Medicare
• Documentation review
• Typing
• Case management
• Research
• Medical terminology
• Windows
• Multi-line phone systems
Certifications and Licenses
LVN
Additional Information
Will provide add'l information as requested.
Contact this candidate