Operations Manager Customer Service

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Antwon Bearden ad5er3@r.postjobfree.com

Sanford, FL 32771 • 407-***-****

Summary

Operations Manager

Highly accomplished and results-driven professional with substantial experience in driving business growth and operational excellence.

Proven track record of success in staff training, sales leadership, financial management, consistently transforming customer service standards, and optimizing costs. Adept at streamlining operations and implementing strategic initiatives to enhance organizational efficiency and profitability. Proficient in identifying operational bottlenecks and implementing effective solutions to increase workflow and reduce costs. Ability to establish and maintain collaborative relationships with cross-functional teams to foster culture of open communication and continuous improvement. Well-versed in resource allocation, budget management, and performance metrics tracking to maintain alignment with company objectives and key performance indicators. Areas of Expertise

• Client Services & Satisfaction

• Quality Assurance & Cost Control

• Process Improvement & Optimization

• Stakeholders & Vendors Engagement

• Store Operations & Excellent Delivery

• Inventory Management

• Customer Relationships

• Market Research & Analysis

• Team Training & Leadership

• Risk Assessment & Mitigation

• Strategic Planning

• Team Development

• Financial Management

• Operational Leadership

• Product Pricing & Costing

Career Experience

Operations Manager, Dream Rentals of Daytona Beach, Daytona Beach, FL 2015 – Present Direct daily operations of rental business to ensure seamless functionality. Engage with clientele to evaluate requirements and present optimal suggestions. Foster team expertise and commitment to execute routine operational tasks. Assess suppliers to uphold cost management and elevate operational efficacy. Monitor industry trends to establish precise product pricing and leverage emerging market shifts. Execute focused market analysis to uncover consumer demands and analyze competitive patterns.

● Attained 35% yearly profit surge by pioneering and establishing enterprise.

● Achieved consistent annual revenue generation and adeptly leveraged sector expansion.

● Strengthened efficiency and output by proficiently overseeing budgets, financials, and expenditures.

● Maximized profit by orchestrating and optimizing lease contracts and vehicle procurement strategies.

● Mentored others in launching rental ventures and expanded to four locations (two in TX, two in FL) by achieving prosperous operations.

Store Manager, Harbor Freight Tools USA, Orlando, FL 2010 – 2015 Managed inventory control, cash oversight, and comprehensive store opening and closing protocols to optimize operational efficiency and ensure seamless customer experience. Yielded harmonious teamwork and elevated staff morale aimed at promoting enhanced productivity. Executed thorough point-of-sale initiation and termination processes. Implemented strategic product and promotional rotations within merchandise displays. Produced optimal staffing levels and resource allocation to meet demand. Directed recruitment and development of prospective store managers to attain district's top-performing store accolade twice during six-year tenure.

● Spearheaded average annual sales growth of nearly 15%.

● Secured second position in regional competition among 16 stores.

● Ensured accurate transaction handling and upheld store security protocols.

● Produced elevated customer satisfaction levels and maintained operational integrity.

● Demonstrated exceptional leadership and cultivation of talent, resulting in accolades and recognition.

● Crafted efficient store schedules by amalgamating projected customer footfall, individual employee expertise, and service imperatives.

Store Manager, Leslie’s Pool Supplies, Memphis, TN 2004 – 2010 Progressed from Assistant Manager to Store Manager through involvement in successful launch of new store location. Spearheaded establishment of service calls for diverse clientele aimed at encompassing residential and commercial sectors, while also diligently overseeing post-service communication to guarantee customer satisfaction. Introduced optimal staffing levels/resource allocation to meet demand. Directed recruitment/development of prospective store managers to attain district's top-performing store accolade twice during six-year tenure.

● Consistently exceeded projected performance targets over 5% by demonstrating sustained year-on-year growth.

● Optimized sales revenue and mitigated inventory shrinkage by delivering exceptional customer service and adherence to established protocols.

● Orchestrated successful guidance of store personnel within dynamic high-speed context by employing preemptive communication and constructive input.

● Ensured timely and effective support through proactive scheduling and meticulous follow-up by coordinating service appointments for both residential and commercial clients. Education

Bachelor’s degree in Business Management with a Concentration in Entrepreneurship The University of Tennessee, Martin, TN

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