Training Program It Support

RAYMOND CARRASQUILLO

(***) ***−**** • ad5eqf@r.postjobfree.com • www.linkedin.com/in/ray012874

SUMMARY

Over the last 25 years I have developed strong communication, organizational, and management skills, enabling me to effectively tackle challenges and drive initiatives in my professional career. My goal is to contribute meaningfully to the Information Technology field, fostering leadership growth and innovative ingenuity.

EDUCATION

Per Scholas/JCC of Staten Island − IT Support Training Program Staten Island, NY

CompTIA A+ & Google Certification 03/2024

Latino Americana Council New York, NY

Licensed as a Minister 10/2021

Boricua College Brooklyn, NY

72 credits towards a BA in Business Administration 06/2007

TECHNICAL SKILLS

Network − Support home and small office networks by setting them up and implementing basic cybersecurity controls; troubleshoot end-user access to applications and data to provide technical support.

Software − As a skilled IT professional, I can configure, install, and upgrade various operating systems like Windows, MacOS, Linux, iOS, and Android. I also have advanced knowledge of Microsoft Office Suite.

Hardware − Install and remove computer hardware components; configure and resolve issues with peripheral devices.

WORK EXPERIENCE

New York City Housing Authority (NYCHA)/Capital Projects Office of Design Queens, NY

Accessibility Consultant (Contract) 12/2022 – 08/2023

Analyzed a collection of data to identify outstanding accessibility issues in specific locations and provided actionable solutions to successfully enhance mobility for residents with impairments.

Provided NYCHA with guidance on accessibility guidelines to assist their team in directing projects valued up to $2 million in accessibility enhancements including ramp installation, elevator rehabilitation, accessibility parking and common areas.

Advised NYCHA on its transition of units to privately funded programs, created a reporting method to monitor accessibility progress.

New York City Housing Authority/Capital Projects Office of Design Queens, NY

Executive Assistant/Section 504 VCA Coordinator 11/2016 – 02/2022

Coordinated a team of architects, project managers and contractors to aid individuals with disabilities in accessing barriers in public housing and enhancing their mobility in their residential community.

Directed mobility enhancement projects valued up to $2 million from the design phase to the end of construction with the purpose of eliminating barriers and increasing the mobility for residents living in public housing.

Analyzed physical and financial mobility needs to develop strategies to address enhanced mobility for public housing residents.

New York City Housing Authority/Capital Projects Administration New York, NY

Administrative Assistant/Assistant to the 504 VCA Coordinator 11/2003 – 11/2016

Assisted the VCA Coordinator by analyzing statistical and financial data from various sources to properly allocate assistance to families and public housing communities.

Supported strategic plans to enhance daily operations and successfully met federal accessibility standards.

Reviewed all grievance cases related to mobility impairments, provided the best customer service allowable, and collaborated with team to submit a scope of work for accessibility enhancement project.

VOLUNTEER TECHNICAL EXPERIENCE

Installed and set up a Small Office/Home Office network at a religious institution.

Setup a service set identifier and configured router with basic security controls.

SKILLS

Fluent in Spanish

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