***** ******* **** ** *****: 201-***-****
Lansdowne, VA 20176 E-mail: ad5epz@r.postjobfree.com
Percy Melendez
Objective
Seeking a position with major responsibilities that will effectively utilize my communication, leadership, computer, and organizational skills and apply them towards achieving goals and results and continue my proven track record of success by meeting all budgetary requirements, running a profitable business, and making good business decisions.
Experience
Project Manager
2017-Present Remodel USA Capitol Heights/MD
Directly responsible for hiring, training, and payroll of all sub-contractors on my team
Ensuring the highest possible company profit on every contract by ensuring all items needed are properly ordered and returned if needed
Ensuring all installers complete the project in the designated time
Verifying contracts, doing pre site inspections and identifying possible issues ahead of installs
Creating change orders as needed with clients
Walking all projects for quality control and customer service
Training other project managers on company systems, procedures, and processes
Responsible for creating monthly install budgets and achieving all company metrics such as cost of goods percentage and completed contracts
Creating weekly and monthly install schedules for all installers
Resolving any install issues directly with the installer and customer
Assistant Manager
2015-2017 Lowes Bayonne/Chantilly, VA
Assistant Store Manager
Directly responsible for 18 associates with a total of 200 associates throughout the store
Managing and completing store and department tasks by delegating to Department Managers and store associates and following up upon completion
Opening and closing of the building and its processes by ensuring store is grand opening ready on a daily by following company policies and standards
Responsible for Department financials and conducting meetings with all of management on a weekly basis to recognize opportunities in order to stay profitable
Participating with recruiting, interviewing, and on boarding of store associates and Department Managers
Coaching and developing associates as well as correcting any negative acts and behaviors
Responsible for balancing the safe at the end of the night
Meeting with sales specialists on a monthly to ensure sales and credit metrics are met as well as role play customer interactions
Ensuring inventory is accurate by working directly with the Loss Prevention Manager on merchandise discrepancies and creating game plans for reducing shrink
Writing schedules and monitoring payroll to ensure to stay within the store’s budget on a weekly basis
Leading by example and being a leader in safety as well as correcting any safety issues throughout the store
Communicating any new company policies and news during daily morning meetings with all associates
2008-2015 Lowes Paterson/Bayonne, NJ
Millwork Department Manager/ Receiving Department Manager/ Freight Flow Department Manager/ Plumbing Department Manager/ Lumber and Building Materials Department Manager
Directly responsible for 8 associates
Writing schedules for my Departments
Working directly with my Department Managers to set standards within their Departments besides current company policies
Balancing the vault/money room
Receive all merchandise and manage the pack out process
Manage all Hazmat for the store
Follow up with all associates on the pack down/pack out process
Develop associates by coaching and training on all aspects of improving customer interactions and building rapport
Managing inventory by ensuring all product counts are correct and directly being involved with the ordering process
Opening the store and ensure opening procedures are in place throughout the store
Responsible for delivering exceptional customer service, while aiding management in the resolution of challenging customer situations
2000-2008 The Home Depot Hackensack/ Passaic, NJ
Floor and Wall Department Supervisor/Specialty Manager/Install Manager/ Lumber and Building Materials Supervisor/ Millwork Supervisor
Directly responsible for 15 associates
Responsible as a key carrying member of management
Developed associates through formal and informal training initiatives
Controlled inventory through continually auditing ordering process, and monitoring stock levels.
Responsible for visual merchandising through up-keep of displays and proper presentation of advertised and un-advertised products
Responsible for delivering exceptional customer service, while aiding management in the resolution of challenging customer situations
Assisted in the development of associates by: Facilitating store financial reviews, methods of creating and administrating evaluations, and orientating others on ways to operate a profitable business
Responsible for and involved in the interviewing process and on-boarding of new associates
Inspect installations of floors, kitchens, doors, and windows that customers may have issues with and find a resolution
Phone: 201-***-****
E-mail : ad5epz@r.postjobfree.com
1999-2000 Roadway Packaging Services Moonachie, NJ
Freight Team Member
Utilized methods for efficient freight processing
Aided in the loading of boxed truck deliveries
Responsible for accurately sorting merchandise, and directing to proper designated areas of warehouse
Identified opportunities with merchandise which required me to make difficult judgments as to the appropriate process handling method
1995-2000 Barnert Hospital Paterson, NJ
Admitting Clerk/ Emergency Room Registration Clerk/ Customer Service/ Security
Directly responsible for 5 associates
Delivered patient/visitor customer service by: Empathizing to situations, directing where the patient/ visitor need to go, promptly addressed in-coming calls with the appropriate information relayed
Maintained the security of the building through proper arming and disarming of certain building sectors.
Assisted in patient care along with aiding doctors with the transportation of patients
Responsible for the organization and accuracy of patient information by: monitoring patient charts, correctly coding patient information, and reviewing previous charts for opportunities
Education
2010-2012 Devry University
Bachelor’s Degree in Business Management
1995-1997 Bergen Community College Paramus, NJ
Science major
1997-1998 Passaic Community College Paterson, NJ
Pharmacy Tech certificate
OSHA 30 Certification
Forklift Certified
Word/Excel Proficient
Forklift Trainer
Department manager trainer
Accolades
Home Depot Department Manager of the year
Remodel USA Project Manager of the year