Customer Care Service

Neha Priyadarshini

267-***-**** ad5eps@r.postjobfree.com Denville, NJ

Summary

Dedicated and adaptable computer science graduate with a strong academic background and a commitment to continuous learning. Leveraging technical skills and real-world experience to contribute to a dynamic team.

Education

Bachelor of Computer Application (BCA)

Amity University, Noida, UP, India, Jan-2016 To Dec 2018 Bachelor of Technology in Biotechnology (B.Tech.)

Sikar, Rajasthan, India, May-2007 to June 2011

Skills

Windows10, Microsoft word, Excel, Analytical thinking, Collaborative and adaptable in group projects.

Experience

Quality Auditor, SERCO, BPO, Deharadun, Uttarakhand, India Jul/2011 To Jul/2012

• Conducted comprehensive audits of customer care calls to ensure adherence to company policies, procedures, and quality standards.

• Identified areas for improvement by analyzing call data, trends, and customer feedback, leading to the development of targeted training programs for customer care representatives.

• Provided constructive feedback to customer care agents based on audit results, emphasizing best practices and areas for enhancement to drive continuous improvement.

• Collaborated with the training department to create and update training materials, ensuring alignment with current customer service expectations and industry standards.

• Generated detailed audit reports, highlighting key findings and recommendations for process enhancements, and presented findings to the management team. Intern, Institute of Biotechnology and Allied Science, Sikar Jan/2011 To May/2011

• Successfully completed the training work on efficacy of powder and extract of acacia nilotica plant in biological control of the pea weevil. Intern, Laboratory Techniques in Microbiology, Mohali Jun/2010 to Aug/2010 Successfully completed industrial internship on laboratory techniques in microbiology – basic modules like sterilization technique, and culture media preparation.

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