Marketing Manager Human Resource

Jack D. Langsam

Raleigh, NC ***** • linkedin.com/in/jacklangsam

ad5eoe@r.postjobfree.com• 919-***-****

Strategic Business Planning / Global Leverage / Profit Optimization / Management Solutions

As a highly experienced and knowledgeable professional engineering manager, I possess a strong track record in establishing strategic partnerships, leading global IT telecommunications programs, and providing effective coaching and mentoring to operational and project teams. My focus on delivering tangible results is evident through my ability to drive down costs, increase revenue, and enhance productivity through process improvements. With expertise in overseeing multiple priorities, I consistently achieve clear-cut outcomes that positively impact the organization.

PMP Certified

Agile Certified

Scope Management

Global Communication

Process Improvement

Six Sigma

Resource Allocation

Quality Assurance

Project Governance

Supply Chain Management

Professional Experience

Ascom Wireless – Raleigh/Durham (RTP), NC

Senior Global Product Mobility Manager, Healthcare Platform Solutions (2019 to Present)

Selected Contributions:

Successfully orchestrated all new product launches for mobility healthcare solutions

Designed marketing incentive promotions generating > $3M in sales

Drove change to improve Ascom’s healthcare platform offerings

100% on-time delivery of mobile healthcare devices to strategic partners

Implemented product management strategies and processes to exceed critical business objectives and operational needs in terms of price, promotions, and delivery targets

Developed programs and projects to drive planning, monitor results and control the delivery of promised schedule, budget, and quality during an economically challenged environment

Cisco Systems – Raleigh/Durham (RTP), NC

Senior Global Program Manager, Global Service Delivery Enablement (2015-2019)

Selected Contributions:

Received Outstanding Performance and Contributing Award

Designed business solutions addressing customer product lifecycle challenges

Developed a PMO Project Management Tool built to promote and track multiple projects

Planned long-term service delivery solutions for supply chain and LDOS support services generating $300M annually in un-forecasted revenue

Deployed multiple advanced ServiceNow Workflow Processes improving TAT by 5 days

Tracked budgets, progress, and finances across multiple interdependent projects

Drove multi-phased projects with Agile delivery teams to review status, risks and issues including developing dashboards to monitor all in-flight projects for stakeholders/executives

Standardized monitoring/measuring third-party vendors/partners

MFS assessments process generating $90M annually

Data Direct Networks – Raleigh, NC (Remote)

Senior Global Operations Program Manager, Big Data and Cloud Solutions (2012-2015)

Selected Contributions:

Managed operations of OEM partners, global channel sales, and major direct accounts, ensuring products were delivered with excellence shortening sales cycles by 15 workdays

Developed long-lasting business relationships, driving business results for major tier 1 accounts (IBM, SGI, HP, Dell, and CRAY ~ $80M) creating Tier 1 Account Management growth > 150%

Led a designated customer escalation plan, identifying complex customer challenges, and recommending solutions related to client management and corrective action plans

Created Certified Parts Program ~ $300K

Pride Award – Outstanding Sales Support

Motorola Mobility – Raleigh, NC (Remote)

Senior Key Account Manager, Mobile Device Logistics (2009-2012)

Selected Contributions:

Motorola BRAVO Top Performance Award

Completed Agile and Oracle Management Program

Championed a new business initiative that resulted in a $8.8M reduction in warranty reserve costs by minimizing contractual financial penalties

Implemented product life-cycle performance measures to ensure competitive market advantages, seamless product deployment, and simplified customer exchange processes

Drove Sales, Service, and Operation teams, improving quality production, contract negotiations, repair processes, and performance management, which included daily collaboration, data mining, and root cause analysis with cross-functional (internal and external) organizations

Ericsson/Sony Ericsson – Raleigh/Durham (RTP), NC

Regional Engineering Service Manager & Technical Product Marketing Manager, Sales & Marketing (1998-2009)

Selected Contributions:

Ericsson Circle of Excellence Award

Sony Ericsson President’s Award

Product Patent Disclosure Award

Managed 6 remote Regional Field Engineers

Solutions to 4000+ sales locations and 300+ authorized multi-level repair facilities

Increased customer satisfaction by 25% and retained over $500K in at-risk revenue due to the team's rapid response to the new product escalation process.

Education

Masters in MS ( 12 hours completed ) North Carolina State University – Raleigh, NC

Bachelor of Science in Industrial Engineering The University of Alabama – Tuscaloosa, AL

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