Customer Service Store Manager
Resume:
Christopher Montgomery
Customer Service Leader Retail Store Manager
ad5ent@r.postjobfree.com
Garland, Texas
Professional Summary
Results-oriented customer service leader with significant retail management experience. Skilled at coordinating all aspects of retail operations, including product sales, marketing, staff management, and the customer experience.
Expertise
Customer-Centric Service
Strategic Sales
Problem-Solver
Active Listener
Adaptability
Team Leadership
Operational Efficiency
Retail Management
Work Experience
Customer Service Specialist
Spectrum Irving, Texas March 2021 – December 2023
• Educated customers about internet, phone and cable service options, resulting in increased upgrades and activations.
• Provided customer solutions for billing and account questions through empathetic and clear communications. • Routinely met call volume, sales, and customer satisfaction goals, achieving up to 103% of projected target.
Store Manager
Levitz Mattress Company Mesquite, Texas November 2018 – December 2020
• Managed daily store operations and activities, including product roll-outs and inventory management.
• Increased sales margins set by District Manager by 16%.
• Ensured optimal customer experience, including rapidly resolving customer concerns without escalation.
Store Manager
Mattress Firm Dallas, Texas May 2012 – November 2018
• Implemented marketing campaigns and visual merchandising in accordance with company directives.
• Successfully formulated and executed store sales strategy, resulting in 10% sales increases over multiple years.
• Coordinated customer service operations, including resolving customer concerns and managing customer needs.
• Spearheaded all training and development of new hires and provided day-to-day team leadership.
Store Manager
Old Navy Frisco, Texas August 2007 May 2012
• Managed daily operations with focus on customer service while streamlining operations to increase efficiencies.
• Directed staff of 57 associates with $10 million payroll; Monitored retail operating costs, budget, and resources.
• Oversaw product placement strategy and implemented promotional campaigns to increase sales.
Operations Manager
Kohl’s Rockwalk, Texas March 2000 - May 2007
• Led team of up to 160 associates with $14 million payroll; Oversaw all employee scheduling and training.
• Developed and implemented strategies to increase profitability without compromising the customer experience.
• Oversaw product placement strategy, management of inventory levels, and verification of stock records.
Education
Bachelor of Arts, Business Management
Xavier University of Louisiana New Orleans, LA
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