Social Media Customer Service remote

B. KAY HOLMES

Pink Hill, NC ***** • 252-***-**** • ad5ems@r.postjobfree.com

Professional Summary

Experienced Postal Manager with over 23 years of experience in the USPS. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented and people oriented, consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills

Leadership, Supervision & management, Customer relations, Planning and Organizational Skills Work History

Assistant Pink Hill Town Clerk-Part-Time, 12/23 to 3/24

Greet customers, accept water bill payments, help customers with questions and enter data in computer.

Cashier Part-time, 10/2020 to 12/23

Food Lion – Pink Hill, NC Greet customers, scan groceries, and assist customers in a timely and courteous manner.

Owner and Operator Small Business, 01/2022 to 02/2023. The Ivy Barn-Pink Hill, NC

Customer service, Computer skills, Social Media Advertising, Management skills, Decorating

Supervisor/Officer-in-Charge, 05/1993 to 10/2016 USPS – Lagrange, NC Handled large sums of money, daily reconciliation & reports of activities, all administrative requirements. Directed collection, organization and application of mail delivery operations. Managed all aspects of administrative and personnel needs to secure a successful mail operation. Supervised manual and automated mail strategies, and connected with supply, data, and safety processing teams to facilitate communication and collaboration. Problem solving with customers and employees.

Supply Room Coordinator, 1975-1993 The West Company – Kinston, NC Set up supply room for manufacturing plant. Coded and entered all items in an organized data system through data entry and physical organization. Ordered all maintenance supplies, office supplies, and general operating supplies for the plant. Greeted & assisted all plant employees as well as outside vendors and suppliers as needed. Various other jobs held during my employment there.

Education

High School Diploma: 06/1975 East Duplin High School - Beulaville, NC

MAJORED IN BUSINESS EDUCATION

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