Customer Service Representative

Victoria Waters

ad5em4@r.postjobfree.com

Contact Info: 765-***-****

Voicemails or text messages ok

Authorized to work in the US for any employer

Work Experience

Homemaker/Caregiver

Muncie, IN

April 2000 to Present

• Monitored daily health

• Provided compassionate daily care

• Caregiver for 3 children and a husband in the military

• Assisted completely with everyday tasks, such as shopping, cleaning, meal preparation, exercising and laundry

Waitress

Mid-City Cafe - Muncie, IN

January 2012 to September 2014

Customer Service Representative

Sallie Mae - Muncie, IN

June 2005 to September 2007

I made outgoing calls to customers with student loan accounts that were the most delinquent. Also, I had to do skip tracing to locate new and current contact information. Every month there was a goal that had to be reached. I exceeded that set goal every month.

• Assisted customers with a warm and professional attitude

• Interacted with customers throughly

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Processed customer transactions and payments

Waitress/Bartender

Buddy's Place

Education

High school diploma

Muncie Southside High School - Muncie, IN

August 1997 to March 2001

GED

Ivy Tech Community College - Muncie, IN

May 2005

Skills

• Bartending

• Serving Experience

• Busser

• Restaurant Experience

• Food Service

• Kitchen Experience

• Host/Hostess

• Food Preparation

• Upselling

• Warehouse experience

• Communication skills

• Customer service

• Computer literacy

• Front desk

• Computer skills

• Cash handling

• Leadership

• Management

• Cashiering

• Microsoft Word

• Filing (2 years)

• Quality assurance (Less than 1 year)

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