Salesforce Developer Case Management

Karthik Reddy Pedditi Phone: 636-***-****

Salesforce Developer Email: ad5el3@r.postjobfree.com

Professional Summary

Salesforce Developer having 8 years of IT experience.

Excellent understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management and Forecasting.

Hands on experience in developing custom code using Apex, Visualforce, and Lightning Aura Components.

Good understanding of Lightning Web Components.

Experience in working with Einstein Bot for SMS.

Experience in working with Sales Cloud, Service Cloud and Community Cloud.

Strong hands-on experience in developing triggers, batch apex, schedule classes, future methods.

Strong hands-on experience with Salesforce Security setup using Profiles, Permission Sets, OWD, Role Hierarchy, Sharing Rules.

Experience in front-end technologies like JavaScript, HTML, CSS.

Have good working knowledge in querying salesforce.com database using SOQL and SOSL queries using Force.com Explorer, Query Editor.

Strong Knowledge in App Exchange Applications for integrating with Third Party Applications.

Experience in implementing the Many-to-many, Look-up and Master-Detail relationships and automating the business Processes using Approval Process, Workflows, Escalation Rules and Auto-Response Rules.

Excellent understanding of Roles, Profiles, Permission sets and sharing rules in Salesforce.

Hands on experience in creating and implementation of Role Hierarchies for system security design.

Experience in Data Migration using Data Import Wizard and other integration tools like Data Loader, Work Bench.

Experience in using Lightning Components in building Salesforce1 mobile application.

Technical experience working with Lightning Component, Lightning App Builder and Community Builder.

Experience working with Process builder and Lightning Flows.

Experience in Salesforce Communities to set up portal, customized pages to handle Registration.

Working Knowledge on data migration from Excel, MS outlook using Data Loader, Import Wizard, Informatica on Demand.

Experience in REST, SOAP based Web Services, Streaming API.

Experience working with Salesforce Streaming API by using Push technology and Platform Events to establish connectivity between 2 systems to enable streaming of events.

Excellent verbal and written communication skills combined with interpersonal and conflict resolution skills.

Self-motivated and possess ability for critical thinking, analysis, good interpersonal and communication skills. Team oriented, technically motivated, and creative. User oriented with a desire to learn client's business requirements.

Certifications and Technical Skills

1.Salesforce Certified Administrator 201

2.Salesforce Certified Platform App Builder

3.Salesforce Certified Platform Developer I

4.Salesforce Certified Advance Administrator

5.Salesforce Certified Sales Cloud Consultant

Trailhead Account Link: https://trailblazer.me/id/karthikpedditi

Salesforce Technologies:

Salesforce CRM, Sales, Service, Community Cloud, Apex Classes, Trigger, Batch Apex, Future Method, Web to Case, Web to Lead, Queues, SOQL, SOSL, Visualforce, Lightning Aura Components, LWC, Einstein Bot Builder, Streaming API, Integration, Migration, Workflows, Process Builder, Approval Process, Lightning Flows, Reports, Dashboards, Custom Objects, Custom Tabs, Schema Builder, Apex Web Services, Tableau, Copado, PSA Financial Force, App Exchange, Lightning App Builder, Field Service Lightning (FSL).

Programming languages:

C, Java, Apex.

Web Technologies:

HTML, CSS, JavaScript, XML.

Database:

PL SQL, MS Access, SQL Server 2008, Teradata, Postgre SQL.

Other Tools:

Force.com Explorer, JIRA, Confluence, Apex PMD, VSC, Git Bash, Git Labs, Jenkins.

Professional Experience:

Client: Cummins Inc. Location: Remote/ Columbus, IN.

Role: Salesforce Developer Duration: March 2023 to Current

Domain: Heavy Equipment/Automotive/Retail

Current Location: Atlanta, GA.

Description: Cummins Inc. is an American multinational corporation that designs, manufactures, and distributes engines, filtration, and power generation products. Cummins also services engines and related equipment, including fuel systems, controls, air handling, filtration, emission control, electrical power generation systems, and trucks. Cummins sells in approximately 190 countries and territories through a network of more than 600 company.

Project: Project’s focuses on Experience Cloud and Salesforce Service Cloud Application and Field Service Lightning, Project is named Guidanz Evolution, focus is to enhance Experience cloud application to support dealer users and maintain existing service cloud application.

Responsibilities:

Experience working on Experience Cloud and Service Cloud.

Hands on experience working with Screen Flows.

Experience working with Auto Launched flows to send data to Middleware.

Worked on Translating Entire Experience Cloud Application to multiple Languages.

Experience in soft coding existing Aura and LWC components with Custom Labels to support Translations.

Hands on Experience with Translation Work Bench.

Experience in creating Connected App’s to integrate with external applications.

Experience in Named Credentials by changing existing Rest services to Named Credentials for easy maintenance and Security.

Worked with Team members to resolve issues on code reported by SonarQube.

Enhanced existing test classes with best practices to reduce code with utility classes.

Worked with Apex, Test class, Triggers, Batch apex and Scheduled classes.

Experience working with Aura and LWC.

Hands on experience in developing LWC from scratch with extensive knowledge in JavaScript, HTML and CSS.

Worked on Omni Channel and Live Agent to route cases created from Experience cloud on Work Order Creation.

Implemented Switch to turn off entire Developed feature and deploy to production in case of external team dependencies.

Involved in Quarterly PI Planning, Daily Scrum Calls, Retrospective meetings.

Experience working with other systems such as Middleware (MuleSoft) and Oracle systems.

Involved in Copado Training and reporting issues with new Copado implementation.

Environment: Service Cloud, Experience Cloud, Triggers, Apex, Lightning, LWC, VF, JIRA, JavaScript, HTML, CSS, Confluence, Service Now, Salesforce Translations, VS Code, Git Labs, Copado, SonarQube, Teams, Outlook.

Client: Red Hat Inc. Location: Remote/ Raleigh, NC.

Role: Salesforce Developer Duration: April 2022 to Feb 2023

Domain: Open Source/ Cloud Software Provider

Description: Red Hat, Inc. is an American software company that provides open-source software products to enterprises. Founded in 1993, Red Hat has its corporate headquarters in Raleigh, North Carolina, with other offices worldwide. Red Hat is world’s leading provider of enterprise open-source solutions—including Linux, cloud, container, and Kubernetes, deliver’s hardened solutions that make it easier for enterprises to work across platforms and environments, from the core datacenter to the network edge

Project: Project Focuses on Professional Service Automation (PSA) Financial Force, to handle service side of the Red Hat software’s soled to the end customers and service representatives use Salesforce to enter their Timesheets in Salesforce System. Handles automations to create users in Salesforce through an integration built between Workday and Salesforce.

Responsibilities:

Experience working on PSA Financial Force Managed Package.

Working experience on ETM (Enterprise Time Management System) supported by Financial Force.

Implemented Omni Toolkit API on Omni Channel to Automatically turn on Omni Channel when Service Rep opens Service Console.

Implemented CMTD Enhanced Related list (App exchange) to support a business requirement where I needed to implement record filtering on related list based on active credit card information for certain profiles.

Worked on integration using REST APIs to expose and consume data from Workday and create user based on certain conditions.

Experience in writing automation logic to assign permission set’s, permission set groups and Permission controls for new users created from Workday integration.

Dealing with Production support P1 and P2 tickets and provide solutions to the issues faced by users.

Working experience on LWC using list filters to display information in data table and store lwc filtered values to display same filters to users in next session login.

Experience in enhancing LWC Components utilizing JavaScript, HTML and CSS.

Worked with the team in Classic to Lightning migration by implementing lightning tags in existing financial force Visualforce pages.

Installed Alyce integration App Exchange product to send gifts to customers and worked with Alyce support team to get things done rightly.

Installed Mind Matrix App Exchange tool to Set SSO for Community customers.

Experience working with Apex, VF pages, Triggers, Batch Apex, Queueable Jobs.

Work with Team in converting a trigger to Single Trigger Pattern.

Involved in Team/business Meeting to understand the ask and build correct solution Automated resource creation.

Environment: Service Cloud, Triggers, Apex, Lightning, LWC, JavaScript, HTML, CSS, VF, Rally, JIRA, Confluence, Service Now, Gmail, Google Chat, Google Cloud products, VS Code, Git Labs.

Client: Cummins Inc. Location: Remote/ Columbus, IN.

Role: Salesforce Developer Duration: April 2021 to April 2022

Domain: Heavy Equipment/Automotive/Retail

Description: Cummins Inc. is an American multinational corporation that designs, manufactures, and distributes engines, filtration, and power generation products. Cummins also services engines and related equipment, including fuel systems, controls, air handling, filtration, emission control, electrical power generation systems, and trucks. Cummins sells in approximately 190 countries and territories through a network of more than 600 company.

Project: Project is mainly focused on Salesforce Service Cloud Application and Field Service Lightning, we call it as Guidanz Evolution, focus is to enhance existing platform and helping service agents by improving FSL by providing best solutions and by adding new features.

Responsibilities:

Experience working on Service Cloud and Field Service Lightning.

Hands on experience working with Flows for Timesheet Creation.

Worked with Field Service Lightning (FSL) features such as Scheduling, Crew, Gantt Chart, Timesheets, Maintenance Plans, Work Orders.

Experience working on Gantt Chart.

Implemented changes to Gantt Charts by updating the colors for Service Appointments and Absence records.

Worked on batch class to create timesheets based on Absence records.

Worked with Apex, Test class, Triggers, Batch apex and Scheduled classes.

Experience working with Aura components.

Worked on Creating API’s for inbound and outbound services.

Experience in converting Process builders to Triggers and flows.

Worked on error handling by creating error records when there is an error in backend or integration related code.

Experience working with other systems such as Middleware (MuleSoft) and Oracle systems.

Experience in providing solution using Salesforce out of the box functionality when possible before writing custom code.

Involved in Daily Scrum activities and PI planning.

Environment: Service Cloud, Triggers, Apex, Lightning, Aura, Queueable, Batch, Visualforce, JavaScript, CSS, HTML, Custom Permission Sets, JIRA, Confluence, Service Now, VS Code, Git Labs, Teams, Zoom, Oracle.

Client: Paychex Location: Remote/ Rochester NY.

Role: Salesforce Developer/Admin Duration: Sep 2020 to Mar 2021

Domain: Payroll/Human Resource

Description: Paychex, Inc is a recognized leader in the payroll and human resource industry, serving more than 600k customers nationwide. Today Paychex offers variety of payroll and human resource products and services that help clients do what they do best – run their business. From calculating payroll and filing tax payments to administering retirement plans and workers compensation, Paychex gives its clients relief from administrative hassles so they can focus on the bottom line.

Project: Project involves maintaining and enhancing the existing Salesforce classic platform, Role mainly focuses on helping with new developments and support marketing team/users with the production related issues.

Responsibilities:

Working experience with Salesforce Sales and Service clouds.

Experience dealing with production related issues.

Involved in continuous development and bug fixes across every release

Worked extensively on Lightning Components, apex classes and most other functional elements.

Created and modified Aura components, Apex, Triggers.

Worked on data load updates to production.

Created Custom Fields, Custom metadata, custom labels, workflows, and Process builder.

Developed Triggers and Batch classes.

Worked with end users to get a better understanding on the production related issues.

Involved in CTI integration with DialSource.

Involved in updating/creating page layouts, FLS, custom settings, custom metadata, and custom fields in production.

Created Rest Api’s for quote link process.

Involved in creating report types, reports, and dashboards.

Worked on creating custom permission set.

Developed Unit test class for Apex class and worked for improving code coverage.

Environment: Sales Cloud, Service Cloud, Triggers, Apex, Lightning, Aura, LWC, VF, custom permission sets, DialSource, Marketo, JIRA, Confluence, Service Now, VFCode, Webex Teams.

Client: Fidelis Care/ Centene Corporation Location: Remote/ Buffalo NY.

Role: Salesforce Developer Duration: June 2020 to Sep 2020

Domain: Healthcare

Description: Fidelis Care is a subsidiary of Centene Corp. Fidelis is a New York-based health insurance company. formed in 1993, it serves more than 1.7 million New York residents. Centene Corp. acquired fidelis in July 2018.

Project: Project is to focus on fulfilling the organizational needs relative to CRM and to build integrated, interactive applications. It involves migration of applications from salesforce classic to Lightning and building application using Lightning Web Components (LWC) and maintaining the existing salesforce orgs.

Responsibilities:

Experience working on Service Cloud.

Involved in migration from Salesforce Classic to Lightning.

Converted VF pages to Lightning Web Components (LWC).

Worked on debugging Aura Components to find and fix the issues.

Worked on enhancements to customized data load tool which helps insert data, assign contacts, link records and create cases based on custom rules using batch jobs.

Hands on experience in configuring web to case form.

Worked on preventing duplicate web to case records over a short period of time (24 hours) for the same user.

Involved in migration from salesforce classic.

Created Audits for new and deleted records originated from web.

Worked on updating the case owner based on change in a picklist value for particular profiles and used custom metadata types to include profiles.

Created lookup filters which will give accurate filters for reps.

Good understanding in resolving Apex PMD violations.

Used GitLab’s, Git Bash, Visual studio code to deploy, retrieve and write code.

Experience using Jenkins for CI/CD and run the test build in sandboxes.

Experience working with the process-oriented team which has strict approval process after development.

Environment: Service Cloud, Triggers, Aura, LWC, Future Method, Process Builder, PMD, Visual Studio Code, HTML, CSS, Git Labs, Git Bash, Jenkins, Ant, JIRA, Confluence, SonarQube, Zoom, Skype.

Client: Advance Auto Parts Location: Roanoke, VA.

Role: Salesforce Developer Duration: January 2019 to May 2020

Domain: Auto Parts Retail

Description: Advance Auto Parts (AAP)/Advance Store Companies is a Raleigh, NC based fortune 500 American automotive aftermarket parts provider. If provides parts for both Professional installers and do-it-yourself (DIY) customers. Advance operates 7000+ stores all over US, Canada, Bahamas, British Virgin Islands, Mexico. AAP provides different variety of services like Reward Programs, training local repair shops with a program called TECHNET to its customers.

Project: CRM Modernization Project involves maintaining, enhancing and developing new functionalities in Salesforce which involves Salesforce Sales Cloud, Service Cloud and Community Cloud. As it is a Sales and Service Centric project most of the development is based on migrate the existing Salesforce with the new Lightning User Interface by fully leverage the Salesforce features and add new functionalities to enhance the Scalability and productivity in the Salesforce Cloud.

Responsibilities:

Experience working with Salesforce Sales, Service, Community Cloud.

Developed Lightning aura component from the scratch for Service Console, Communities and as Quick action buttons.

Developed a reusable lightning aura component that was used on 7 other lightning components (form).

Built lightning aura components which has a special requirement to make them comparable with IOS devices like iPad and iPhones.

Worked with Salesforce Streaming API for Service Cloud to stream events and display information for service reps without refreshing the page.

Design, develop, test, document and deploy Salesforce Solutions.

Setup Google Tag Manager (GTM) for Salesforce Communities and Implement Data Layer to dynamically populate the Values to Google Tag Manager and Establish event tracking.

Strong understanding of design principles, technically scalable data modeling, Force.com development best practices.

Experience working on Salesforce Trigger Factory implementation and converted old trigger with the new Trigger factory best practices.

Interface frequently with business partners concerning their needs.

Develop Lightning Components – using Salesforce Lightning Design System and Aura Framework.

Perform API Integration between Salesforce, Oracle and other third-party systems like PeopleSoft, Workday using REST/SOAP APIs (XML, JSON).

Developed Salesforce Customer facing Communities using Salesforce Lightning Aura Components and Visualforce.

Experience working with AppExchange tools like Adobe Sign, Zilliant SalesMax.

Good Understanding of LWC (Lightning Web Components)

Analyze complex problems and situations efficiently and effectively, drawing insight from others to support exploration in Salesforce.

Work on key Salesforce architectural concepts (e.g. API, Governor Limits, Sharing, security models and techniques) consider them in finalizing the design of the solution.

Develop high quality, reusable and maintainable code using Apex, SOQL, Apex Triggers and integrating force.com systems with third party systems for enterprise using SOAP, RESTFUL Services.

Perform Release management tasks by deploying code to higher environments using tools like Changesets, ANT.

Work with Salesforce Workflow Rules and Approvals, Visual Flow, Process Builder and Salesforce limitations.

Worked on Salesforce Administrative tasks and Loading data to Production.

Involved in Salesforce Environment refresh and establishing connectivity between Salesforce and Oracle.

Environment: Sales Cloud, Service Cloud, Community Cloud, Lightning, Aura Framework, Visualforce pages, SLDS, Lightning Components, Change Set, Ant Tool, JavaScripts, Apex, Triggers, HTML, CSS, Process Builder, Flows, Data Loader, Salesforce Inspector, Salesforce Lightning Inspector, Salesforce Advance Code Search, Data Stage, Google Tag Manager (GTM), Service-now, Agile Accelerator, Microsoft Visio, Visual Studio Code, Atlassian JIRA, Atlassian Confluence, Lucid Charts, Snagit, WebEx, Microsoft Teams.

Client: USAA Location: Plano, TX.

Role: Salesforce Cloud Engineer Duration: June 2018 to November 2018

Domain: Financial Services Insurance

Description: USAA (United Services Automobile Association) is a Texas based fortune 500 diversified financial services group of companies. USAA proudly serves millions of military members and their families with competitive rates on insurance, banking and investment services, it is known for its best customer service and satisfaction. USAA offer worldwide insurance, investing, banking and other financial services.

Project: Project involves maintaining the existing 3 Salesforce Orgs which consist of more than 350 Applications, this involves production support, Development, suggesting users and other developer with best practices, migrating the applications from classic to lightning, helping other teams in development, conducting salesforce office hours and migrate the request page from Service-now to Salesforce and Automate the request page for few requests like Permission Set Assignment and User creating from request page.

Responsibilities:

Worked as Salesforce Cloud Automation Engineer.

Developed Apex Classes, Triggers, Lightning Components, Visualforce Pages.

Created batch Jobs and Schedule jobs to assign permission sets to the Users.

Extensively working with REST API Callout and hit different Salesforce Orgs to Create a User in other orgs.

Worked on creating Triggers and approval process to make a callout to the destination Orgs in Salesforce.

Created a Request page which will use the REST API and hit the destination orgs to Create user, assign permission sets to the Users and Automated the process which does not involve admins.

Hands on experience working with Named Credentials and Auth. Provider.

Good experience in creating the Connected App, Auth. Provider and Named Credentials to establish a secure connection between Salesforce Orgs.

Generated different Reports and Dashboards for the Business User and Admins which consist of different charts with monthly and Yearly summery values.

Have good Experience working with Salesforce Lightning Tables.

Involved in migrating Salesforce Admin Request page from Service-now to Salesforce.

Extensively worked on Automating the User creation, assigning permission sets and password reset for the production orgs with SSO.

Extensive experience in creating Lightning Components.

Created Lightning Components and Used on Visualforce pages for the applications which dint had lightning turned on.

Created Visualforce pages and used Salesforce Lightning Design System (SLDS) to make the UI pages look rich and intuitive.

Used jQuery Plugins to pull the data from Salesforce Custom object and display data in Search field on different Visualforce Pages.

Experience working with List Views, Queues, Detail pages, Page layouts and Record types.

Good hands on experience in using Change Sets with inbound and Outbound Change sets.

Involved in the Deployment process using Change Sets and Copado.

Involved in the weekly Commit meeting with Admins to review the issues.

Help other teams in guiding them to use best practices and help teams in Development related to Salesforce.

Good Experience in Created Users, Profiles, Permission Sets and setting up Sandboxes.

Experience working on Approval process and mapping it to Queues.

Created Process Builders and Flows as according to the business requirement.

Used to deal with the production issues on different applications in Salesforce Orgs.

Extensively used Salesforce Data loader and Salesforce inspector (google extension) to Load data into Sandboxes.

Hands on Knowledge in Enterprise release management tool called Copado.

Experience working on Internal CRM application (ECRM).

Environment: Sales Cloud, Service Cloud, Lightning, Aura, Visualforce pages, SLDS, Lightning Components, Copado, Change Set, Ant Tool, Java, JavaScripts, jQuery, Apex, Triggers, Process Builder, Flows, Data Loader, Salesforce Inspector, Salesforce Lightning Inspector, Data Stage, Service-now, Asana, Jazz Server, Agile Accelerator, Microsoft Visio, Visual studio, Force.com IDE, Git Labs.

Client: Wells Fargo Location: St Louis, MO.

Role: Salesforce Developer Duration: Dec 2016 to May 2018

Domain: Financial Services

Description: Wells Fargo Inc. is a multinational banking and financial services corporation, working in collaboration across the globe to deliver the best solutions and advice to meet the customer needs.

Project: The project deals about implementing the new change, offers given to the customers and supporting the existing Salesforce implementations. Project all about the cards (Credit/Debit) department of Wells Fargo bank to know the complete information of the account holder and their activities through Salesforce UI.

Responsibilities:

Performed the roles of Salesforce.com Developer and Administrator in the organization.

Created Profiles and Roles and performed security and sharing rules settings to them.

Design and deployed Custom tabs, validation rules, Formulas, Approval Processes and Auto-Response Rules for automating business logic.

Create workflow rules and defined related tasks, email alerts and field updates.

Implement pick lists, dependent pick lists, lookups, master detail relationships and junction relationship to the custom objects.

Create page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Designed and maintained data integration mapping between Salesforce.com CRM and Teradata.

Worked heavily on the Integration side to extract and load data in and out of salesforce

Maintained users, roles, profiles, sharing rules and public groups as part of managing security on SFDC

Developed Apex Triggers, Class, and Visual force pages/controllers.

Experience in working with Workflows and Process Builder.

Involved in Data Migration from Traditional Applications to Salesforce Using Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.

Involved in Service Cloud customizations.

Hands on experience on Customizing Reports and Dashboards for business use.

Developed Custom VF pages, Apex classes and have also written various visual force email templates and Implemented Bootstrap Framework for Custom VF Pages for Optimization.

Used Salesforce WSDL to integrate with other applications and use Rest API to make inbound and outbound calls.

Written test methods for code deployment

Extensively worked on Flows and process Builders.

Implemented SOQL & SOSL for data manipulation needs of the application using platform database objects.

Hands on Experience in creating Salesforce Communities.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Developed on sandbox environments and performed time deployments on production servers.

Environment: Force.com platform, Apex Classes, Triggers, Aura, VF, SLDS, Data Loader, HTML, Workflow & Approvals, Reports, SOQL, SOSL, Custom Objects, Custom Tabs, Email Services, Security Controls, Apex language, Visual Force (Pages, Component & Controllers), Salesforce1, Eclipse IDE, Git Hub, Plug-in, Windows XP.

Education

Bachelor of Technology in Computer Sciences JNTU Hyderabad, India.

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