Supply Chain Customer Service

TRACEY FITHIAN

**** **** ******* ***

BARTLETT, TN 38135

ad5ekm@r.postjobfree.com

ad5ekm@r.postjobfree.com

+1-901-***-**** (Mobile)

Professional Summary:

Dedicated and adaptive professional with 8+ years of experience as Inventory Data Coordinator.

Maintained the integrity of the Supply Chain Database and updated Inventory Log Sheets.

Effectively communicated and managed potential issues and challenges affecting customer service and inventory.

Provided support to Receiving, Shipping, and Purchasing as needed.

Delivered inventory reports to the Purchasing and Inventory Manager.

Conducted frequent spot and partial audits of physical inventory to maintain data accuracy.

Coordinated stocking of daily bulk supply with department technicians.

Utilized Inventory management software to record and track Inventory movements.

Collaborated with procurement and logistics teams to optimize inventory levels and reduced carrying costs.

Skills:

• Inventory Management

• Team Leadership

• Quality Assurance/Quality Control

• Supply Chain Optimization

• Microsoft Office Suite

• Inventory Software (SAP, Lawson, Oracle, etc.)

• Data Analysis

• Problem-Solving

• Customer Service/Communication

Education:

Bachelor of Science in Management (BSM), University of Phoenix, 2008 - 2011

Associate of Science (AS), The University of Tennessee-Martin 1991 - 1994

Experience:

Charles River Laboratories, (FT), Memphis, TN 05/2022 - 06/2023

Inventory Data Coordinator

• Utilized Microsoft Outlook, Word, Excel, and Access to update the Supply Chain Database and Warehouse

Management System, documenting raw material no movements and contributing to raw material requests and

purchase requisitions.

• Responsible for hardware asset management.

• Maintained the integrity of the Supply Chain Database and updated Inventory Log Sheets.

• Effectively communicated and managed potential issues and challenges affecting customer service and inventory.

• Provided support to Receiving, Shipping, and Purchasing as needed.

• Ensured consistent stock of Inventory by ordering new stock up to pre-authorized limits as inventory levels

decreased.

• Analyzed Inventory reports and order patterns to identify items in need of automatic, recurring delivery.

• Delivered inventory reports to the Purchasing and Inventory Manager.

• Managed and maintained the inventory system, facilitating upgrades to related databases and software under the

direction of the Purchasing or Inventory Manager.

• Conducted frequent spot and partial audits of physical inventory to maintain data accuracy.

Baptist Memorial Hospital, (FT), Memphis, TN 07/2016 - 05/2022

Logistics Analyst/Surgical Supply Technologist

• Coordinated stocking of daily bulk supply with department technicians.

• Monitored supply room inventory levels to ensure sufficient levels to accommodate surgical case volume.

• Facilitated and processed supply orders (routine and special) for scheduled and emergent surgical procedures.

• Assumed supervisory responsibility for needs and concerns in the absence of departmental manager.

• Assessed contract agreements, product costs and quality conditions to maintain the appropriate inventory levels, to

include identification of excess and obsolete inventory items.

• Provided analysis and reports to review purchasing, consumption, replenishment parameters (actual inventory

versus forecast).

• Utilized Inventory management software to record and track Inventory movements.

• Partnered with corporate and operations personnel to drive improvements in negotiating cost reductions for

material purchases.

• Managed department cycle counts, par levels and bi-annual department inventory.

• Assisted in development and implementation of safety protocols for handling inventory.

• Maintained a clean and organized area to facilitate efficient inventory management.

McKesson Strategic Center Memphis, TN 08/2013 - 07/2016

Inventory Management Analyst

• Managed a team of 20 Inventory associates, providing training, guidance, and performance feedback.

• Oversaw daily inventory counts, reconciled discrepancies, and ensured inventory accuracy.

• Implemented efficient inventory control procedure, reducing shrinkage by 60%.

• Collaborated with procurement and logistics teams to optimize inventory levels and reduced carrying costs.

• Utilized Inventory management software to track and monitor inventory movement.

• Conducted regular audits and cycle counts to maintain inventory accuracy and identify issues promptly.

• Improved inventory turnover rate by 50% through effective demand forecasting.

• Inspected and tested products for defects, non-conformities, and deviations, or quality standards.

• Prepared and presented regular reports on inventory performance to upper management.

• Streamlined receiving and shipping processes to reduce lead times and errors.

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