Call Center Strategic Planning
Resume:
JONATHAN BERROA
SKILLS
• Leadership and Management
• Problem-Solving
• Adaptability
• Technical Proficiency
• Call Center Management
• Merchant Processing
• Entrepreneurship
• Communication Skills
• Strategic Planning
• Team Building and Collaboration
• Google Drive
• Multitasking Abilities
• Project Planning
• Dependable and Responsible
• Good Telephone Etiquette
• Calm Under Pressure
• Organizational Skills
• Analytical Thinking
• Analytical and Critical Thinking
• Public Speaking
Experienced professional with over 15 years of diverse expertise across computer systems, call centers, network installation, CRM management, Vicidial programming, and management. Proficient in network optimization and skilled in both high-risk and conventional merchant processing. Successful entrepreneur, having owned and operated four businesses. Proven track record of adaptability, problem-solving, and effective leadership in dynamic environments.
WORK HISTORY
September 2021 - June 2023
Floor Supervisor BH IPNetworks, Hollywood, FL
March 2018 - March 2020
CEO Vacation Getaways World Wide Inc, Margate, FL
January 2015 - March 2020
CEO First Class Traveln Inc., Boca Raton, FL
March 2012 - March 2014
Managing Member Rare Earth Travel LLC
August 2011 - December 2013
Network Administrator Rare Earth Magazine LLC, 6472 NW 5th Way Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
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Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
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Optimized employee performance by conducting regular evaluations and providing constructive feedback.
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Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
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Achieved company growth by implementing strategic plans and streamlining operations.
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• Expanded market share through successful acquisitions and mergers. Achieved company growth by implementing strategic plans and streamlining operations.
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• Expanded market share through successful acquisitions and mergers. Developed a high-performance executive team for improved productivity and efficiency.
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Created a positive work culture, resulting in increased employee satisfaction and retention rates.
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Increased overall productivity by implementing efficient management strategies and streamlining processes.
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Enhanced team collaboration through regular meetings and open communication channels, resulting in improved project outcomes.
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Improved network efficiency by implementing and managing system updates and patches.
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CONTACT
Hollywood, FL 33023
ad5ek1@r.postjobfree.com
August 2011 - July 2012
Customer Service Retention Specialist Rare Earth Magazine LLC, 6472 NW 5th Way
Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
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Reduced downtime with proactive identification and resolution of IT issues.
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Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
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Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
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Maintained network hardware and software and monitored network to support network availability to end users.
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Performed day-to-day LAN and WAN administration, maintenance, and support.
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• Monitored system performance and responded to alerts. Managed computer operation scheduling, backup, storage and retrieval functions.
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• Implemented network security measures to minimize data loss.
• Identified and immediately resolved issues with network devices. Enhanced customer retention by addressing concerns and resolving issues in a timely manner.
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Improved overall customer satisfaction through active listening, empathy, and providing tailored solutions.
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EDUCATION
May 2007
No Degree Network And System Administration
Florida Career College - Pembroke Pines, Pembroke Pines, FL 2002
High School Diploma
Mcarthur High School, Hollywood, FL
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