Customer Service Warehouse Associate
Resume:
Essence Thomas
Fort Worth, TX *****
ad5ejy@r.postjobfree.com
Work Experience
Customer Service Representative (Remote)
McKesson - Forest Hill, TX
October 2023 to April 2024
• Inbound Patient Assistance, gives knowledge about Mckesson program
• Assist Patients order their medication on time
• Enroll new comers, into our program to receive free medication
• Notate every interaction we encounter with all of our patients
• Microsoft Excel - Document Pt I for and email to management
• Microsoft Office- Review schedule, Send and Reply to team/management Warehouse Associate
K&N - Grand Prairie, TX
August 2023 to October 2023
• Unbox & Rebox filters that are still in good shape
• Create labels with new dates & time for reboxed filters
• Sent reboxed filters, down conveyor belt to be stocked
• Cleaned and dusted off greasy filters
• Picked items from a list to ship off with certain filters Sales Associate
Sherwin-Williams - Arlington, TX
December 2022 to August 2023
• Sold various products by explaining unique features and educating customers on proper application
• Built and maintained relationships with peers and upper management to drive team success
• Answered incoming calls telephone calls to provide store products and services information.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
Warehouse Associate
Forever Foco - Maumelle, AR
August 2021 to January 2022
• picked items that were on a list for me to pick
• laid items on table so that someone can pack them up
• packed items in right bags, with the matching label Server
Applebee's - Arlington, TX
September 2019 to August 2021
• Greeting customers
• Setting the table
• Taking orders
• Delivering food and drinks
• Answering questions
• Cleaning tables
• Processing bills
• Maintaining the dining atmosphere
Education
Associate's degree in Human Resources
Bryant & Stratton College-Online - New Jersey
June 2022 to Present
High school diploma
Jonesboro High School - Arkansas
August 2013 to May 2016
Skills
• Salesforce
• Outbound Sales
• Digital Marketing
• Microsoft Excel (2 years)
• Microsoft Office (2 years)
• DocuSign (2 years)
• English
• Computer skills
• Microsoft Word
• Communication skills
• Typing
• Phone etiquette
• Telemarketing
• POS
Assessments
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Early childhood development — Proficient
January 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Retail customer service — Proficient
July 2023
Responding to customer situations in a retail setting Full results: Proficient
Food service: Customer situations — Proficient
July 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Delivery driver — Proficient
February 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
February 2022
Influencing and negotiating with customers
Full results: Proficient
Warehouse safety — Proficient
August 2023
Using safe practices in a warehouse setting
Full results: Proficient
Cooking skills: Basic food preparation — Proficient October 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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