Customer Service Front Desk
Resume:
Tanisha Prim
Fort Worth, TX *****
ad5ejb@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Omni Hotels - Dallas, TX
April 2023 to November 2023
• Operates telephone switchboard; answers and transfers calls to appropriate units
• Maintains employee and department directories as a guide for directing visitors
• Schedules meetings and travel for executives, as well as appointments for customers
• Documents and communicates actions, irregularities, and continuing needs to maintain continuity among work teams
• Processing bills and helping clients or customers if they have any questions about their charges
• Responding to all customer inquiries in a polite and timely manner Benefits Specialist
RemX Specialty Staffing - Irving, TX
September 2022 to March 2023
Responsible for handling inbound calls for the open benefit enrollment process.
• Provide excellent customer service by being emphatic and professional in every interaction
• Meet all departmental goals including schedule adherence, average handle time, attendance and quality monitoring
• Advocate for the member patient by placing phone calls, fax or other means to physician's office to obtain prescriptions and forward to pharmacy for fulfillment
• Obtain new prescriptions from physician's office and record approval status
• Service incoming calls from doctors' offices
• Ensure accurate and complete documentation is entered into the appropriate systems for all contacts
(internal/external) to maintain the quality of the home delivery process, document HIPAA compliance and reduce potential legal concerns
• Resolve questions and/or issues that may be preventing shipment of an order
• Uphold quality and productivity standards on all transactions
• Special projects and other duties as assigned
CSR/Technical Support
Advance Call Center Technologies - Fort Worth, TX
September 2021 to February 2022
• Resolve simple technical issues and also investigate complex problems by confirming customer information and analyse product symptoms to determine the problem and possible solutions.
• Addresses simple problems using a knowledge management tool
• Check for physical layer issues, fixing user ID and password issues, installing and uninstalling simple software and checking software and hardware setup.
• knowledge of remote-control software to investigate a customer's computer for issues. IRS ASSISTOR
Maximus - Fort Worth, TX
February 2020 to September 2021
• Strong problem solving and decision-making skills
• Ability to resolve customer/client's issues
• Builds relationships with clients
• Excellent time management and organizational skills
• maintain confidentiality and safeguard sensitive information
• Utilizing all tool provided share point, transfer sids, FAQ’s
• Provide accurate information to all taxpayers and callers.
• Assist with special projects as required by Supervisor Customer Service Representative (CSR)
Gila - Navient - Irving, TX
October 2019 to February 2020
• Ability to resolve customer/client's issues
• Builds relationships with clients
• Excellent time management and organizational skills
• maintain confidentiality and safeguard sensitive information
• Utilizing all tool provided toll rates, rams, IVR, share point, orb participants guide transfer sids, FAQ’s
• verify callers
• collected payments online or in store, cold called for past due/late payments
• Resolved customer issues
• Assisted customers via live chat
• Worked in the inbound call center
• Conducted customer service surveys
• Managed customer accounts
• Greeted customers
• Responded to inquiries and issues
Senior Customer Specialist
New Leaf Service Contracts - Irving, TX
February 2017 to October 2019
• Customer service expert for our Extended Service Contract line
• Provide detailed documentation of all customer contacts and device issues from initiation through to closure
• Confirm manufacturerwarranty before authorizing service repair with authorized service professional
• Excellent customer service, verbal and written communication skills
• Schedule/assign work orders with 3rd Party service providers.
• Dispatch, monitor and ensure successful completion for repairs.
• Excellent interpersonal skills and ability to establish rapport with customers and Technicians
• Averaged over 1000 calls daily while receiving 100% customer satisfaction surveys.
• Customer Account Specialist for State of California .
• Ability to resolve customer/client's issue
• Ferguson account top agent
Manager, Customer Service
Conn's Home Plus - Shreveport, LA
January 2014 to September 2015
Customer service Manager
• Perform other duties as assigned or necessary Professional Skills:
• Demonstrates a customer-focused and action oriented approach
• Detail oriented with strong organizational and time management skills
• Conduct interviews
• Assessing applicants knowledge, skills, and experience to best suit positions.
• Scheduling
• Delivery/Dispatching
• Strong verbal and written communication skills required to effectively work with internal and external relationships
• Serve as subject matter expert for our in-home warranty Service
• Collected paymentspast due/late Schedule appointments for customers with appropriate sales agent
• reconciliation/ balancing
• Nightly Deposits drop off.
Office Manager/Collections
Allied Bail Bonds - Shreveport, LA
August 2010 to January 2014
• Maintain office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems
• Client service and communication
• Performing administrative tasks including marketing, issuing and renewing bonds,completing applications, entering policies and invoices into the system
• Dispatch calls to bonding agent
• Confidentiality of clients personal information.
• PLI LICENSED
Collections Specialist responsibilities
• Collect payment from clients daily as well as payments owed and past due.
• Submit reconciliation/repos etc.
• Strong ability to communicate using multiple communication channels
• transfer/transport
• Negotiate payment solutions on deficient accounts through outbound and inbound calls and letters.
• Responsible for the resolution of deficiency balances including repossession balances, insurance losses, and payoff shortages.
• Manage recovery queue to verify that payments are received or adjustments have been made.
• Follow-Up with customers when there is pending action required or payment arrangements.
• Escalate accounts to outside collections agencies or attorney firms when all internal efforts have been exhausted. This involves prior research of accounts and balance verifications using available skip tracing tools for alternate contact information, thorough assessments of customer loyalty, payments histories, account notes, and any additional recovery accounts with outstanding balances. Customer Retention/Technical support
US Support Company - Shreveport, LA
August 2010 to December 2013
Cold-calling/Inbound/outbound call center with heavy call volumes.
• Ability to work well under pressure and meet deadline
• Exceptional telephone etiquette
• Keep clients personal information confidential and updated
• Builds relationships/Excellent ability to deescalate angry customers and retain them as clients.
• Strong ability to maintain consistent punctuality and attendance
• Providing and assisting customer with detailed and accurate information on products.
• Assist/Resolve any issues with customers about products, plans, making payments, and billing. Order and Data entry for customers information.
• Tech Tier ll Support manage, maintain and fix IT systems perform fault diagnosis and repair, hardware and software installation, network troubleshooting and software configuration.
• Negotiate payment solutions on deficient accounts through outbound and inbound calls and letters.
• collected payments online and cold calling for past due/late payments
• Average 100% customer satisfaction surveys. Maintain goals and quotas. Education
Master's degree in Cosmetology
Blue Cliff College-Shreveport - Shreveport, LA
March 2015 to August 2016
Associate in Nursing
Eastern college of health vocations Shreveport campus - Shreveport, LA February 2011 to May 2012
High school diploma or GED
Skills
• Computer Skills (10+ years)
• Phone Etiquette (10+ years)
• Customer Service (10+ years)
• Technical Support (5 years)
• Scripting (6 years)
• Supervising Experience (10+ years)
• Data Entry (10+ years)
• Organizational Skills (10+ years)
• Office Administration (5 years)
• Customer Relations (10+ years)
• Linux
• Retail Management (2 years)
• Patient Scheduling (6 years)
• Cold Calling (5 years)
• Business Requirements
• Java
• Call Center (10+ years)
• Outbound Sales
• Medical Receptionist
• Telemarketing
• User Interface (UI)
• Telemarketing
• User Interface (UI)
• Medical Terminology (10+ years)
• Home Care (10+ years)
• Communications (10+ years)
• JavaScript
• Time management
• Administrative experience
• Front desk
• Microsoft Office
• XML
• Unit Testing
• Requirements Gathering
• AWS (5 years)
• Linux (6 years)
• Intake (10+ years)
• Collection management (4 years)
• Contracts (3 years)
• Medical terminology (10+ years)
• IT support (4 years)
• Customer retention (5 years)
• Customer support (8 years)
• Cardiac catheterization (10+ years)
• Profit & loss (5 years)
• Medical collection (10+ years)
• Windows (10+ years)
• Microsoft Excel
• Computer literacy
• Microsoft Word
• Microsoft SQL Server
• QuickBooks (5 years)
• CRM software (10+ years)
• SQL
• APIs
• Transportation management systems
• SharePoint
• Financial services
• Accounts receivable
• Microsoft Outlook
• Typing
• Zendesk
• Medical billing
• Medical office experience
• Contracts
• Software troubleshooting
• Salesforce
• Conflict management
• Computer Networking
• Order entry (6 years)
• Agile
• Jira
• HTML5
• Web Services
• Medical documentation (10+ years)
• Dispatching (6 years)
• Account reconciliation (6 years)
• Insurance verification (5 years)
• Data Warehouse
• Node.js
• Documentation review
• HIPAA
• Communication skills
• VoIP
• HCPCS
• Veterinary experience
• Analysis skills
• Live chat
• Help desk
• MySQL
• Google Suite
• Confluence
• Quality control
• Property management
• Inside sales
• Git
• REST
• Bootstrap
• Human resources
• Hospitality
• Loan processing
• Food service
• Guest services
• Medical records
• Sales
• Fraud
• B2B (10+ years)
• CRM software (10+ years)
• Office experience
• Hotel experience
• Guest relations
• Travel planning (4 years)
• Front desk (5 years)
• Hotel experience (5 years)
• ICD-10
• Fair Housing regulations
• Writing skills
• Pricing
• User Acceptance Testing
• FMLA
• Benefits administration
• Windows
• Customer service
• Administrative experience
• Computer skills
• Communication skills
• Typing
• Microsoft Office
• Microsoft Excel
• Data entry
• Medical terminology
• Call center
• Phone etiquette
• Google Suite
• Organizational skills
• Tax experience
• Customer support
• Medical scheduling
• Time management
• English
• Conflict management
• Lead generation
• Outbound calling
• Home & community care
• Data collection
• Sales
• Leadership
• Appointment scheduling
• Front desk
• Production planning
• QuickBooks
• Customer acquisition
• Managed care
• Medical administrative support
• Utilization review
• Help desk
• Software troubleshooting
• Mac OS
• Salesforce
• Technical support
• Upselling
• Hospitality
• Office experience
• CRM software
• Technical sales
• Relationship management
• Google Docs
• Social media management
• Negotiation
• Basic math
• Classroom experience
• Home health
• Medical office experience
• Management
• Interviewing
• Restaurant experience
• Recruiting
• iCIMS
• Account management
• Communication skills
• Software troubleshooting
• Windows
Certifications and Licenses
Medical Assistant
May 2012 to Present
They facilitate communication including answering telephones, greeting patients, updating and filing patients' medical records, filling out insurance forms,scheduling appointments, arranging for hospital admission and laboratory services, and handling billing and book keeping, perform routine clinical and administrative duties,record vital signs, and explain treatment procedures to patients while preparing patients for examination. Assisting during diagnostic examinations. CCMA Certification
AED Certification
CPR Certification
BLS Certification
Professional In Human Resources
Senior Professional in Human Resources
Assessments
Customer service — Proficient
May 2020
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
September 2019
Identifying and resolving common customer issues.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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