Administrative Assistant Data Entry

Cynthia D. Medearis

Email: ad5eif@r.postjobfree.com

Phone: 512-***-****

Professional Profile:

A highly organized Administrative Assistant with significant expertise in Customer Service, Data Entry and Proofreading/Quality Assurance. Extensive experience as an Administrative Assistant Texas Dept. of Health and Human Services, Disaster Assistance Specialists. Gila LLC, Image Review Agent, Texas Tollways, (TX Tag) Image Review Clerk. Texas Attorney General/Child Support and New Hire Division (Outsourcing).

Interested, in streamlining organizational operations, addressing complex issues and exceeding customer expectations, resulting in, repeat referrals. Effective communicator, patient, works well, individually or with a team. Major strengths include focus, integrity and excelling in a detail-oriented, deadline driven work environment. Excellent Organizational Skills.

Information Tracking Terminals

Dual Monitors, Copiers/Fax

Multi-line phone system (Switchboard)

Proficient in Microsoft Office Suite

Office 2016, & Windows 10 /11

Trained new Employees

Professional Experience

TCS TATA Consultancy Services-FM 9-20-2021 To: 10/2/2023

Workflow Specialists / EOG Operator (Monitoring of T.V. Airings)

Monitoring of live video using in-house tools and dashboard.

Adjusting boundaries of events as content schedule shifts. (Events run long or short verifying the start and end times of Airings.)

Using ‘Chat’ notifications for requests and updates from YouTube internal teams and vendors/providers. Performing audio/visual checks; checking for breaking news; severe weather alerts and rain delays.

Manage “Escalations where appropriate. Maintain active awareness of multiple simultaneous video feeds with meticulous attention to detail.

Strong computer skills with experience with Chrome, Google Docs, and Google Apps.

Internal Revenue Service- Data Transcriber-(Seasonal) FM: 3-2019 to 5-7-23

Transcribers, general duties involve transcribing Tax information into data base, and verifying that the resulting data, can be used accurately by data processing services.

Identifies missing, incorrect, and unrecognizable data and takes appropriate course of action to resolve errors, or refers to Lead/Supervisor for corrections.

Performs other duties as assigned.

During the period of 3-2020 through 1-2021 there was office closure, due to

COVID-19. I returned to back to work after 1-2021 through 5-2021.

Texas Dept. of Health and Human Services-Disaster Assistance Specialists-Temporary

FM: 1-2018 to 5-2018

Inbound call assistance for disaster survivors, answering eligibility questions, for Eligibility Requirements.

Answering various questions, and informing FEMA Applicants of additional assistance.

Applicant inquiry for assistance given and available through Health and Human Services.

Job duties include: Customer Service, Data Entry, Verification of Documents.

Internal Revenue Service-Data Transcriber (Seasonal) FM: 2-17 to 5-17

Data Transcribers general duties involve transcribing Tax information into data base, and verifying that the resulting data, can be used accurately by data processing systems.

Performs other duties as assigned.

Gila LLC, Austin, Texas FM: 2012 to 2016

Image Review Agent

Performs accurate data entry of License Plate numbers and Registration information into database, for Toll Operations.

Verification and matching of Data. (Vehicle types)

Trained new employees and Temporaries (and other job duties as assigned).

Texas Tollways-TXTag, Austin Texas-Temporary FM: 2006 to 2010

Image Review Clerk

Performed accurate entry of License Plate information into the state database.

Met and Exceeded the service level requirement determined by the organization.

Communicated effectively to resolve problems that enhanced customer satisfaction.

Processed payments received within established time frames.

Utilized organizational skills to ensure quality control was maintained for all transactions.

Other areas trained in: Quality Control (QC), and Kit Full-fillment.

P. 2

Texas Data Management Services, Austin Texas FM: 2005 to 2006

Data Entry Operator – Temporary

Outsourced ‘Child Support’ and ‘New Hire Reporting’ documents daily, within established guidelines/deadlines.

Maintained a 98-100% accuracy rate.

Verified and performed Quality Assurance functions of all processed documents.

During periods of unemployment, worked as Temporary or Seasonal.

P. 3

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