Customer Service Supply Chain

Steven Rothman

732-***-**** ad5eib@r.postjobfree.com Austin, TX

Versatile Operations Leadership / Logistics, Customer Service, Inventory Management Professional

A versatile and dedicated professional with over 20 years of comprehensive experience spanning driving, warehouse management, forklift operation, and bartending within diverse environments such as corporate settings and the service industry. Recognized for enhancing operational efficiencies, improving goods and materials movement through the development and implementation of innovative processes, and ensuring accuracy and regulatory compliance. Exhibits a strong aptitude for purchasing, inventory control, and maintaining robust vendor relationships, critical for optimizing supply chain dynamics and customer satisfaction. Demonstrates exceptional customer service acumen, adept at resolving inquiries and fostering internal and external relationships, alongside a proven ability to manage and motivate teams, achieving high retention rates and meeting rigorous quality standards.

Areas of Expertise

Logistics & Supply Chain Management • Inventory Management • Forklift Operation • Vehicle Maintenance & Inspection • Operational Process Improvement • Shipping & Receiving • Team Leadership & Training • Customer Service Excellence • Safety Compliance & Regulatory Adherence • Vendor & Supplier Relations • Driving & Safety Record • Warehouse Reorganization • Financial Management • Quality Control • Documentation & Record Keeping • Project Management • Operational Audits • Conflict Resolution • Strategic Planning • Health & Safety Standards Compliance • Inventory Analysis & Forecasting

Professional Work History

Picker Workforce (Client: Shop LC), Austin, TX 2023 – 2024

Coordinated with management to obtain the necessary documentation for product retrieval tasks.

Identified and navigated to designated locations within the facility to efficiently pick products as per client orders.

Driver MLS – Austin, TX 2023

Conducted airport pick-up and return services for vehicles, ensuring timely and safe transportation.

Delivered vehicles to and from various smaller stations within a 100-mile radius, maintaining efficiency and reliability in operations.

Driver, Mercedes Valet Kings – Cherry Hill, NJ 2022 – 2023

Provided customer transportation services, ensuring timely and safe arrivals to their desired destinations.

Driver Enterprise – City, State 2020 – 2022

Transported vehicles safely across locations, following traffic and company rules.

Checked and maintained vehicle condition before and after transit.

Inspected damaged vehicles and reported issues for timely repairs.

Prepared and sanitized vehicles for customer use.

Delivered excellent customer service, assisted with inquiries and luggage, and provided rental and local information.

Inventory Specialist Romano’s Restaurant – St. Augustine, FL 2013 – 2018

Managed and tracked inventory, coordinated orders, and processed shipments with accuracy.

Served as a bartender, applying expertise to enhance guest experiences.

Prioritized and achieved high customer satisfaction consistently.

Warehouse Positions Aerotek – NJ 2009 – 2010 & 2013

Executed a range of warehouse tasks such as inventory management, order fulfillment, and forklift operation.

Conducted assembly work along with regular cleaning and organizational duties.

Operated four-wheel drive trucks with heavy trailer loads for transport and logistical support.

Warehouse Manager Worldwide Wholesale Flooring – Edison, NJ 2003 – 2009

Managed a team of 15-20, handling scheduling, conflict resolution, and installer dispatch.

Oversaw hiring, training, performance reviews, and disciplinary actions.

Controlled inventory, managed orders, and supervised shipping/receiving operations.

Maintained equipment and ensured compliance with certification and record-keeping requirements.

Reorganized warehouse operations, improving efficiency and traffic flow.

Achieved $80K daily installation revenue through precise inventory management.

Scored nearly perfect on the first major monthly inventory check.

Additional Experience: Caregiver – Cherry Hill, NJ; Road Manager, Kennedy Haimes & Associates – Cherry Hill, NJ; Manager, Paradise Night Club – Houston, TX

Education & Certifications

High School Diploma, Cherry Hill West – Cherry Hill, NJ

TABC Certification

Forklift Recertification, Southwest Forklift

CPR Certification

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