Call Center/ Data Entry

Tammy Cannady

ad5ehy@r.postjobfree.com

919-***-**** (H) 919-***-**** (M)

FUNCTIONAL EXPERIENCE

Call Center/ Data Entry Specialist

Handle calls in a high-volume setting addressing inquiries and concerns. Responsible for confidential personal and payment tracking information as well as one- call resolutions.

Increase compliance by ensuring the meeting of SLA requirements and recommended suggestions in a prompt and timely manner.

Operations Coordination/ Office Support

Oversee the reporting of revenue data for use by management. Manage and maintain key relationships with new and existing customers. Building trust by demonstrating expertise, sound judgement and delivery of applicable services.

PROFESSIONAL CHRONOLOGY

Insight Global- 7/2023 to Current—WFH First assignment Customer Call Center patient relations. Current assignment Risk Adjustment Specialist working with and researching Provider Offices to retrieve Medical Records for Chart Review prior to deadline. Requires confirmation and updating of Provider information for correct submission of requests.

ResultsCX-11/04/2022 to 6/2023---WFH Customer Service Representative II (Inbound Call Center/ Healthcare) -- Addressing the needs of both members and providers regarding coverage (medical and pharmacy), payments/ refunds, claim status/ filing limits, COB, subrogation, and EOB.

GFL Environmental (formerly Waste Industries)-2/4/2018 thru 8/1/2022-- Career span Call Center Representative, Residential Collections Specialist, Contract Data Entry Specialist--Handled inbound calls, emails regarding service starts, stops, missed/ suspended and equipment retrieval. Residential Collections-- assisted both inbound and outbound calls with delinquent accounts and payment arrangements as well as documentation of undeliverable correspondence. Contract Data Entry Specialist--Accurately validate SLA and key commercial contracts as well as verify contract compliance.

Seterus Inc (IBM)-2013 thru 2016--Delinquency Accounts Mgr. (FMA Mortgages) --Account collection for late payments. Educated homeowners of options for Modification, Liquidation and repayment plans that required processing a payment at time of agreement. Handled both inbound and outbound calls.

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