Office Manager Administrative Assistant

JODI R. POLLARD

Indianapolis, IN ***** • 317-***-**** • ad5ehh@r.postjobfree.com

OFFICE MANAGEMENT, ADMINISTRATIVE ASSISTANT

To seek a position as an Office Manager with/for INSERT COMPANY NAME in their Indianapolis office. Core Competencies & Strengths Include:

• Office Management • Training

• Sales & Marketing • Data Entry

• Skilled Customer Service • Filing / Document Management

• Tax Preparation • Organized

• Accounting • Detail Oriented

PROFESSIONAL EXPERIENCE:

1040TAXBIZ, Indianapolis, Indiana 2010 - Present

Office Manager

• Maintains office services by organizing office operations and procedures; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

• Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.

• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.

• Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.

• Completes operational requirements by scheduling and assigning employees; following up on work results.

• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

• Maintains office staff by recruiting, selecting, orienting, and training employees.

• Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• Achieves financial objectives by scheduling expenditures; analyzing variances; initiating corrective actions.

• Contributes to team effort by accomplishing related results as needed. Tax Preparer

• Compute taxes owed by following tax code.

• Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.

• Assist taxpayers by using their federal, state and local codes so that clients receive the maximum benefit permitted under the law of government.

• Advise against potential tax liabilities.

• Review financial records such as income statements and documentation of expenditures.

• Interview clients to get a thorough picture of financial situation.

• Verify totals on past forms for accuracy.

• Calculate and invoice for form preparation fees.

• Resolve customer complaints.

• Recommend additional products and services.

• Prepare tax returns using electronic filing software.

• Ensure a copy of the completed return is provided to the customer. CITY OF INDIANAPOLIS, Indianapolis, Indiana 2002 - 2010 Identification Officer

• Provided customer support by answering, screening, researching, advising, recording, and processing all customer requests from citizens, elected officials, agencies, and City / County employees.

• Provided document management by reviewing and revising reports and documents for accuracy and completeness; make copies; setup / maintain filing system; utilize equipment to send correspondence to agencies and individuals.

• Provided mail processing by receiving, stamping, and / or distributing correspondence, memos, deliveries, and supplies.

• Provided sales and cash management by selling documents, receiving payments, and balancing cash registers.

• Fingerprinted citizens requesting background checks, visas, or gun permits. JODI R. POLLARD

Indianapolis, IN 46229 • 317-***-**** • ad5ehh@r.postjobfree.com STATE OF KANSAS, Wichita, Kansas 1998 - 2002

Court Clerk VI

• Filed and recorded case pleadings; data entry; set hearings; maintained calendar.

• Assisted in docket preparation; received / disbursed monies; completed judicial reports.

• Provided information and assistance to justices / judges, attorneys, law enforcement agencies, and the public. EDUCATION:

Surgical Technology 2013

Ivy Tech Community College, Indianapolis IN

• Preparation in the surgery field or labor & delivery as a Surgical Assistant.

• The Surgical Technology program accepts a limited number of students each year. High School Diploma

Wichita South High School, Wichita KS

PROFICIENCIES:

Typing ~45 WPM, Tax Preparation Software, Windows Office Software Suite, Conflict Resolution. References available upon request

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