Information Technology United States

EDWARD NORRIS

Cookeville, TN *****

913-***-**** ad5eh7@r.postjobfree.com

https://www.linkedin.com/in/edward-norris4

PROFESSIONAL SUMMARY

As a senior U.S. Army veteran, I have 20+ years experiences with executive leadership, risk management, personnel management, information technology management, and resolving complex issues. I possess a demonstrated history of using training, coaching, and team building to create operational efficiency and effectiveness in organizations. I am skilled in operational planning, organizational leadership, and training. I am a trusted advisor to C-Level executives and skilled in research, analysis, and development of operational practices and procedures. I am accustomed to working in fast-paced environments with the ability to think quickly and successfully navigate difficult situations.

• Accountability

• Time Management

• Team Development

• Safety

• Emotional Intelligence

• Systems Improvement

• Resource Management

• Mentoring

• Conflict Management

PROFESSIONAL EXPERIENCE

United States Army Fort Bliss, TX 2022 – 2024

Information Technology Manager

• Trained, Supervised, and evaluated a staff of 31 military and civilian personnel, responsible for communications across the US and Middle East

• Served as an organizational consultant and advisor for more than 15 IT departments; provided instruction and shared best practices leading to an average increase of 18% in technical proficiencies.

• Provided organizational-level direction for the installation, configuration, and backup of network systems for supporting 1,300+ staff and employees while maintaining a consistent 99% or better operational status.

• Implemented an internal Quality Control (QC) inspection program to identify and correct operational constraints achieving a 35% increase in equipment readiness.

United States Army Fort Eustis, VA 2019 – 2022

Policy and Plans Manager

• Collaborated with stakeholders to develop policies and incentives for specialty skill sets, resulting in a 30% increase in high-demand occupational accessions.

• Developed and implemented a comprehensive accessions policy framework, resulting in a 10% increase in qualified recruits and improved alignment with strategic objectives.

• Led a team in reviewing and revising talent acquisition criteria, resulting in a 15% reduction in attrition rates during initial training.

• Developed data-driven models to forecast future accession needs, ensuring optimal resource allocation and reducing overages by 20%.

United States Army Watervliet Arsenal, NY 2017 – 2019

Staff Manager

• Created a cross-functional team of 51 geographically separate organizations to optimize executive recruiting and talent acquisition strategies.

• Managed a $1.5M annual budget to optimize resource allocation achieving a 15% cost savings while maintaining prescribed productivity.

• Instituted a professional development and mentorship program to enhance the knowledge, skills, and abilities of 250+ staff and employees supporting a consistent 99% proficiency rating.

• Streamlined administrative processes to reduce redundancies and increase the timeliness of processing by more than 20%.

United States Army Multiple Locations 2002 – 2017 Multiple Leadership Roles

• Held multiple leadership positions responsible for a variety of operational, logistical, and communication tasks to include policy and process improvements adopted across the entire US Army. EDUCATION CERTIFICATIONS

Bachelor of Arts (B.A.) in Education Tennessee Technological University US Army Command and General Staff College U.S. Army Network Administrators Course U.S. Army

Officer Leadership Course U.S. Army

Signal Operations Course U.S. Army

TECHNICAL COMPETENCIES

Certified Knowledge Manager, US Army Knowledge Management Course Software: Microsoft 365 (Power Point, Word, Excel) Google Workspace Operating Systems: Microsoft Windows

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