Service Technician Field
Resume:
Torrance Bell Jr
Murfreesboro, TN *****
ad5eff@r.postjobfree.com
Passionate technology enthusiast with a strong eagerness to learn and excel in the industry. Experienced in technical roles, demonstrating exceptional problem-solving skills, and a commitment to delivering top-notch service and work ethic.
Work Experience
On Site AV Technician
M3 Technology Group, Inc - Nashville, TN
January 2024 to Present
As an Onsite Audio Visual Service Technician I am responsible for service calls, end user support, and preventative maintenance for our customers. I will troubleshoot, repair, and meet customers needs and expectations to support existing systems.
IT Technician
Field Nation - Nashville, TN
April 2022 to Present
An online matching service for IT contractors and other freelancers. Field Nation is the first place companies search for on-site technicians.
Field Nation is one of the largest marketplaces for service work. With coverage of the entire U.S. and the majority of Canada, I can find a provider almost anywhere in those areas. Their web-based marketplace enables businesses to find highly qualified providers, and manage a single work order or a nationwide project from scheduling to delivery to payment.
Field Service Technician
Star Mobility - Murfreesboro, TN
May 2020 to Present
As a Field Service Technician, I service and deliver mobility equipment in your assigned service area. I provide repairs and maintenance tasks for customers within my territory and diagnose errors or technical problems that arise during your visits with them on wheelchairs/scooters. Game Technician
Dave and Buster's, Inc - Nashville, TN
May 2023 to December 2023
• Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
• Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
• Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
• Assists Guests by repairing and maintaining amusements equipment in a timely manner.
• Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
• Assists the Guest with all requests and answers questions as needed and makes recommendations.
• Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
• Notifies Manager of any Guest that is perceived to be unhappy.
• Responsible for stocking, displaying, and securing merchandise in all storage areas.
• Conducts merchandise inventory during and after shift, if applicable.
• Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
• Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
• Properly positions and set up displays to increase Guest traffic and promote sales.
• Assists in daily maintenance and organization of tech room and storage areas.
• Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
• Assists with general store maintenance as directed by management.
• Assists other Team Members as needed.
• Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
• Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
• Technical and/or electrical skills preferred, but not required.
• Must demonstrate ability to clearly communicate with Guests and other Team Members. IT Classroom Support
Middle Tennessee State University - Murfreesboro, TN December 2019 to December 2023
• Provide diagnostic and repair services for all AV equipment in classrooms and labs
• Provide diagnostic and repair services for all conference room equipment
• Install and configure PC and Apple computers and software
• Install, test, and troubleshoot digital signage
• Assist professors using the classroom computers and audio/visual equipment including control, AV switcher, document cameras, projectors, displays, speakers, amplifiers, Digital Signal Processors, recording/streaming systems, etc.
Education
Bachelor's degree in Computer Engineering
Middle Tennessee State University - Murfreesboro, TN May 2017 to December 2023
Skills
• Service Technician Experience
• Field Service
• Programmable logic controllers (2 years)
• AutoCAD
• Python
• Computer Networking
• Equipment Repair
• Electrical Experience
• C/C++
• Troubleshooting
• Active Directory
• Help Desk
• Software Testing
• Software testing
• Computer science
• Google Docs
• Technical support
• Python
• IT
• Desktop support
• iOS
• TCP/IP
• IT support
• Operating systems
• Application support
• WAN
• Linux
• TCP
• Remote access software
• System design
• DNS
• DHCP
• Mobile devices
• VPN
• Mac OS
• Computer hardware
• Windows
• CAD
• Driving
• LAN
• Microsoft Windows Server
• Customer service
• Software troubleshooting
• Computer networking
• AutoCAD
• PCB
• Schematics
• Assembly
• Root cause analysis
• Systems engineering
• Cisco routers
• Manufacturing
• Desktop administration
• Analysis skills
• ServiceNow
• POS
• Signal processing
• Microsoft Office
• Service Technician Experience
• Equipment Repair
• Microsoft Exchange
Certifications and Licenses
Dell Service Dispatcher
June 2021 to June 2023
Computer Fundamentals
May 2020 to Present
Extron A/V Associate
July 2022 to Present
provides comprehensive training on the fundamental AV technologies and an overview of Extron products and applications
Avixa Video 2
March 2024 to Present
Avixa Audio 2
March 2024 to Present
Harman Networking Essentials
March 2024 to Present
Harman Audio Essentials
January 2024 to Present
Avixa Networking 1
January 2024 to Present
Dante Level 1
January 2024 to January 2027
Harman Control Essentials
January 2024 to Present
Harman Cabling Essentials
January 2024 to Present
Avixa Video 1
January 2024 to Present
Avixa Audio 1
January 2024 to Present
Avixa Networking 2
April 2024 to Present
Harman Video Essentials
April 2024 to Present
Additional Information
Minoring in Mathematics and Computer Science
Contact this candidate