Customer Service Representative/ IT Personnel
Resume:
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PROFESSIONAL SUMMARY
A Computer Scientist with mid-level experience over the years in communication technology operations, marketing and customer service relationship. Seeking for a position that will challenge and provide me with the opportunities of reaching my full potential.
EDUCATION
BSc. Computer Science October 2018 - November 2021 Les Cours Sonou University (Benin Republic)
Diploma in Desktop Publishing November 2017 – February 2018 Douglo Computer Institute (Ikorodu, Lagos)
Senior School Certificate Examination (SSCE) August 2010 – June 2016 Totalman Comprehensive College
WORK HISTORY
Globacom (Minna, Niger) May 2022 – March 2023
Desk / IT Support Officer
Organized Agent’s information and maintained database of all registered devices.
Created excel Spreadsheets to track and organize daily Sim activations done in the state.
Identifying and correcting system file error.
Army Day Secondary School (Minna, Niger) NYSC March 2022 – January 2023 Computer Science Teacher.
Midstream Nigeria Limited (Ikeja, Lagos) August 2021 – January 2022 Telemarketer / Call Center Agent
Designed and implemented sales messages, resulting in sales increase.
Planned, executed and led online marketing tactics.
Exceeded team goals and collaborated with staff members. Sharp Brain Academy (Benin Republic) January 2021 – June 2021 Data Processing and Basic Science Teacher
Community High School (Ikorodu, Lagos) June 2020 – October 2020 Asst. Computer science Teacher
NJOKU FAVOUR IKECHUKWU
Tel: 090******** / E-mail: ad5efe@r.postjobfree.com 8, Association Avenue, Ikorodu, Lagos, Nigeria.
Gender: Male / Marital Status: Single / D.o.B: 16th November 2000 / Nationality: Nigerian State of Origin: Abia
Opay (Ikeja, Lagos) June 2019 – October 2019
Customer Care Representative
Effective communication using customer friendly and appropriate language.
Maintained quality control and satisfactory record.
Assisted colleagues administratively.
De Akasten Nike Nigeria Limited (Ikeja, Lagos) January 2018 – September 2018 Computer Operator
Identifying and correcting system file error.
Organized database for all agents across the state.
Performed data processing operations for all speed limiter devices to be installed.
Keeping tracks of every installed speed-limiter devices. CERTIFICATIONS
B.Sc Computer Science Certificate February 2022
Diploma in Desktop Publishing February 2018
SSCE June 2016
SKILLS
Microsoft Office Proficiency Multitasking Skills
General Computer Operation Proficiency Time Management Skills Outstanding Communication Skills
Quick Adaptability Skills
High Numerical, Analytical and Technical Skills.
ACHIEVEMENTS
Opay Customer Service
Outstanding Staff Customer Care Representative August 2019 REFERENCE
Engr. Steven
CEO, De Akasten Nike Nigeria Limited
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