Office Assistant Customer Service

CURRICULUM VITAE

Personal Information

Name: Juliana Naa Aadua Anang

Sex: Female

Nationality: Ghanaian

Address: Box LT 642, Laterbiorkoshie, Accra

Telephone: 024*-******/026-*******

Email: ad5ef0@r.postjobfree.com

Educational Background Qualification Date

Central University College Bsc. Admin (Accounting) 1999-2003 Aburi Girls' Secondary School S.S.C.E 1994-1996

Publication: Rural Banking and Poverty Alleviation In The Shama Ahanta East in the Western Region. -2003

Employment History

ENTERPRISE LIFE GHANA LTD (BROKER UNIT MANAGER/SALES MANAGER 1ST DEC 2020- 16TH JUNE 2023.

1. Proactively identify, contact and sell life policies to target market. 2. Maintain a consistent high level of service delivery whilst identifying new business opportunities.

3. Serve as personal insurance advisers and or consultants to their clientele in the value creation process.

4. Manage all customer related issues ranging from online services to policy administration issues, payment of premiums, advice on new products and loyalty related benefits or services.

5. Conduct periodic visits to the client and establish strong relationship. 6. Develop and maintain a client referral database on potential clients. 7. Keep records of all business generated

8. Manage client exits whilst ensuring utmost customer satisfaction. 9. Recruiting and managing sales executive and assisting them in driving and selling policies.

STANDARD CHARTERED BANK (SEC SERV. OPS, CUSTODY-CORPORATE ACTION): JAN 2013 – FEB 2017

1. Perform the day-to-day corporate actions' processing in respect to

• Processing of mandatory, voluntary corporate actions events and proxy Voting including the timely dissemination of information to custody clients and disbursement of income proceeds (dividends payments and Government of Ghana Bond and treasury bills) and ensuring funds are repatriated as per client's standing instruction in place.

• Discussing with team members on corporate actions events where processes are different from the normal events

• Providing suggestion/solution on client’s issues, system problems, resources issues etc 2. Processing of clean cash payments and Government of Ghana Bonds and treasury bills for custody clients

3. Effective risk management to protect the clients and Bank's interest. 4. Take active participation in business growth opportunities and be “subject-matter- expert” in relation to developing and execution of new securities products for custody 5. Process matured fixed deposit either rolling over or redeeming funds A) Data Preparation of Standard Chartered Bank: Sept 2006 – Jan 2013

• Handles and makes decisions regarding daily operational activities relating to services in portfolio, data preparation services, to ensure they comply with operational procedures.

• Handles staff referrals, exceptional customer enquiries and irregular cases regarding portfolio in accordance with service standards of standard chartered bank.

• Handles correspondence to and from customers, department and branch staff to ensure resolution of customer transactions.

• Ensure that transactions are processed in accordance with standard chartered service standards

B) Foreign Clearing Unit of Standard Chartered Bank

Check technicalities on cheques before processing.

• Issuing 0f BOG drafts on realizing credit in the Bank of Ghana account and swift issued on realizing credits in the suspense account.

• Pay customers in good time on receipt of settlement from paying banks. (i.e BOG draft or swift payment)

• Returning all cheques that could not be paid to originating banks in good time and tracers sent to other banks to track payment of cheques which have overstayed.

• Realize funds on receipt of payment and customers’ accounts credited in good time. C) Item Processing of Standard Chartered Bank – (Posting Unit)

• Receive and capturing of vouchers in the system

• Ensuring vouchers are captured and printed in good time

• Ensuring vouchers in batches are authorized and balance before being processed.

• Ensuring batch summaries are signed off and making sure all batches have complete batch headers with reference number.

British American Tobacco Ghana Ltd. (National Service) Jan-Jul 2006 Responsibilities:

• Passing and posting of Journal

• Checking inventories control and stock analysis.

• Preparation of loans and salary advance.

• Writing of cheques and paying in the system.

• Preparation of vouchers and filing documents.

Barclays Bank Ghana Limited (Internship) Feb –Jun 2005 Responsibilities:

• Preparation of drafts and writing of special clearance cheques

• Checking balances and advising customers on their account

• Preparation of various transfers, Paymaster, Sundry Payment. Metropolitan Property Holdings Limited (Training) 2004 Responsibilities:

• Invoicing and cashing up and Bank reconciliation.

• Updating and maintaining correct data on all jobs. Knowledge:

• Microsoft word, Microsoft Excel, Microsoft PowerPoint. Other Skills:

Winning attitude in corporate environment, Effective customer care skills, verbal/Non verbal communication, Complaint Handling, Appearance and general grooming Interest and hobbies

Reading, Listening to Music, cooking and traveling. Achievements:

• Assist the manager to achieve his cost budget by creating a less paper usage in the unit i.e. archiving more things in the sytsem rather than printing. Helping to train people to be multipurpose and take over other schedule rather than hiring new hands.

• Doing my job on time in order not to take overtime and also working efficiently and effectively with no errors that can lead to any operational losses. Reference:

1. Mr Philip Koda 2. Angela Amoako-Attuobi

P.O. Box CT 854 Standard Chartered Bank

Cantonment, Accra P.O. Box 768, Accra

3. Davidson Asafo-Adjaye

Enterprise Life Ghana Ltd

Dzorwulu, Accra

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