Business Analyst It Systems

OZI AMANZE

Missouri City, Texas 713-***-**** ad5een@r.postjobfree.com

LinkedIn: http://www.linkedin.com/in/ozi-amanze

http://www.linkedin.com/in/ozi-amanze

PROFESSIONAL SUMMARY

A seasoned Business Analyst with seven years of cognate experience, adept at spearheading end-to-end IT systems and business transformation projects. Demonstrates a proactive approach in addressing complex challenges, with a focus on enhancing overall organizational efficiency. Skilled in articulating precise business requirements and leveraging expertise in the Software Development Life Cycle to optimize end-user experiences. Committed to delivering top-notch service and ensuring consistently exceptional results, having contributed to cost savings exceeding $50 million USD through strategic business initiatives. WORK HISTORY

Business Process Analyst, 10/2022 - Current

Shell Oil - Houston

Background:

Shell Oil US were looking to replace payments landscape supporting their 12,000+ Retail Sites. $11m Program initiated in 2022 with scope inclusive of 1) moving to outsourced payments platform and switch, 2) Implementation of new helpdesk and support functions for Retailers and 3) efficiency improvements across all business lines and touchpoints e.g. Site Managers, Operations, Finance.

• Collaborated with relevant stakeholders to ensure comprehensive documentation of current processes and functionalities across various areas, such as business operations, support, site Management, Aviation, EBT, and Customer Loyalty Programs

• Distilled complex data into actionable solutions and simplified concepts to guide business strategy.

• Actively engaged with Business PM, IT Project Managers, Developers, Architects, and Data Science teams to define clear requirements and solutions for project user stories, ensuring alignment with Shell's internal and external stakeholders' needs.

• Conducted multiple workshops with Shell's external stakeholders to develop new Chargeback and Dispute management processes from retail outlets, benefiting over 12,000 retail sites in USA.

• Performed research and interviews to determine business requirements and then translate such into specifications for technical projects

• Collaborated with Payment Operations team to ensure alignment with security, risk, compliance, and mandates, guaranteeing that new switch and capture host met Payment mandates for USA.

• Continuously updated and refined requirements documentation to align with evolving project solutions, ensuring clarity and accuracy throughout project lifecycle.

• Assessed and modelled processes, data flows, and technology to identify opportunities for improvement and drive efficiency gains across business operations.

• Organized and conducted multiple brainstorming sessions to streamline the Merchant settlement process to ensure future minimal settlement & transaction disputes, and performed vendor analysis to identify the best solution provider

• Implemented effective stakeholder management strategies to navigate competing agendas and ensure buy- in from key stakeholders, fostering collaborative and cohesive project environment.

• Conducted UAT to ensure that all business and functional requirements met the expectation of both internal and external users

• Documented training documents and conducted multiple trainings pre-go live to ensure that all factions of the organization are aligned well ahead of Go-live

• Continued to support the Settlement & Dispute Helpdesks, Safety & Operations Management teams as well as the Credit Card Operations Team members in the transitioning of over 12,000+ Retails sites in the US

Business Process Analyst, 02/2016 - 10/2022

Advance mobility transportation - Houston

• Led business analysis team to prepare comprehensive analyses and reports for management to inform strategic decision-making saving over 2 million USD for organization

• Created and maintained project schedules by developing project plans and requirements, estimating time and resources, monitoring goal completion, tracking all phases of project lifecycle.

• Create Use cases, Process flow diagrams, screen mock-ups using various tools such as Draw.io as well as developing stakeholder progress reports, and activity diagrams using MS Visi

• Creates and maintain project schedules by developing project plans and requirements, estimating time and resources, monitoring goal completion, tracking all phases of the project lifecycle

• Stayed current with relevant stakeholders' needs and strategies; utilizing written communication methods to communicate updates and findings.

• Managed user story backlog by ensuring that backlog items are appropriately groomed, prioritized, and estimated for team to fully understand what needs to be delivered.

• Utilize Jira to track project success throughout its life cycle, document user stories, bugs create acceptance criteria documents, and use it to set the definition of done

• Manage Software Change Requests to ascertain its impact on the system’s functionalities.

• Delivered end-to-end IT systems and business change projects in line with project specifications.

• Spearheaded risk assessments, identifying potential challenges and opportunities with key initiatives.

• Devised and led operational changes to generate significant improvements and measurable results in line with business objectives.

• Collaborated with diverse teams to gather and document precise business requirements for alignment with organizational goals.

SKILLS

• Agile/Scrum/Kanban

• Waterfall Methodology

• Process Flow Mapping

• Project Planning

• Payment Operations

• Business Analysis

• Software Development Life Cycle (SDLC)

• Stakeholder Management

• Business intelligence tools

• Atlassian – (Jira/Confluence)

• MS Office 365 Suite

• Microsoft Visio

• User Acceptance Testing (UAT)

• Enterprise Implementations

EDUCATION

Master of Business Administration: Houston Texas, 01/2019 - 05/2021 West Texas A&M University - Canyon, TX

Bachelor of Science, 09/2004 - 04/2009

Federal University of Technology

CERTIFICATIONS

• Certified Scrum Master, 685***********

• Certified Scrum Product Owner, 385***********

PERSONAL INFORMATION

Title: Business Analyst

REFERENCE

Georgina Porter, US Payments Delivery Manager, Shell, ad5een@r.postjobfree.com

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