Service Engineer, National Operations Manager

Michael Olaleye

ad5ed9@r.postjobfree.com / +234********** / Ogba, 100218 Lagos, Nigeria

Summary

Highly skilled electrical electronics engineering professional with three years of experience as a Service Engineer and the current National Operations Manager in Zutrad Ventures Limited . Seeking a challenging position in a reputed organization where I can utilize my expertise, contribute to company growth, and further develop my skills. Work Experience

Zutrad Ventures Limited – National Operations 11/2023 - Present Manager

Lagos, Nigeria

Worked closely with executive leadership to

develop long-term strategies for company

success.

Implemented comprehensive training

programs for employees, resulting in

improved performance and increased job

satisfaction.

Scheduled employees for shifts, taking into

account customer traffic and employee

strengths.

Developed processes to save on costs and

prevent losses.

Zutrad Ventures Limited – Service Engineer 01/2021 - Present Lagos, Nigeria

Installed, configured and commissioned new customer equipment according to specifications.

Assisted customers with troubleshooting issues related to software and hardware in a timely manner.

Provided technical support for customers on site or remotely via phone or email.

Performed preventive maintenance of customer systems as per schedule.

Accomplishments

Successfully implemented cost-effective measures to reduce equipment downtime by 20%.

Received recognition for exceptional customer service and satisfaction.

Skills

MS Office Suite

Key Performance Indicators

Logistics Management

Operational Efficiency

Customer and vendor relations

Technical Knowledge

Analytical and problem solving

Education and Training

Gateway Polytechnic Sapaade 09/2014-10/2016

Ogun, Nigeria

National Diploma: Electrical and Electronics

Engineering

Gateway Polytechnic Sapaade 09/2017-09/2019

Ogun, Nigeria

Higher National Diploma: Electrical and

Electronics Engineering

Languages

English: First Language

Certifications

Health, Safety and Environment (HSE1-

3) Certificate - Pinnacle Coterie

International (Nigeria) 2020

Project Management Professional (PMP)

Certificate - Pinnacle Coterie

International (Nigeria) 2020

Laser Technical Training Advanced Level

Certificate – MACSA ID (Spain) 2022

Laser Technical Training ICON 3 and SPA

2 Certificate – MACSA ID (Ghana) 2023

Python for Data Analysis Certificate -

HiiT Training Institute (Nigeria) 2024

Advanced Excel Certificate - HiiT Training

Institute (Nigeria) 2024

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