Customer Service Representative
Resume:
Rita Killiebrew
**** ******** *****, **. *****, MO 63130
ad5ecs@r.postjobfree.com
Objective
To obtain a position where my customer service strengths and skills can contribute to the success and growth of the organization.
Professional Skills Profile
Knowledgeable of administrative and clerical procedures and systems.
Certification in Secretarial Automative Services.
Developing constructive and cooperative working relationships with others.
10+ years of experience entering data, processing information, and providing customer service.
Understanding of computers and computer systems.
Ability to work a multi-line phone, 60 wpm typing speed, and experience with using fax machines.
5+ years of experience with medical records, pulling and processing patient charts.
Proficient in accurate, quick, and efficient filing.
Employment Experience
Missouri Pay Day Loans (Granite City, IL) 1998 – 2015
Branch Manager, Customer Service Representative
Accurately verify and examine information on loan applications and closing documents.
Review applicant’s financial status and credit to determine likelihood of granting loans.
Interview loan applicants to obtain personal and financial data and assist in completing applications.
Process loan applications and check value of customer collateral to be held as loan security.
Support clients in setting up monthly repayment schedules.
Exhibit excellent individualized customer service by providing information on services offered.
Oversee the flow of cash handling by ensuring all employees’ drawers are balanced.
Preparing productivity reports to determine if the company is hitting or exceeding previous quotas.
Exceeded daily quotas by 25%.
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