Customer Service Representative
Resume:
Tammy L. Morrow
**** *** ******, ***** ****, CO *1212
ad5e09@r.postjobfree.com
Objective: To work, engage and continue being an active and lifetime learner.
Work History & Experience:
4/1986 – 10/1996 Pueblo Board of Water Works, Pueblo, CO
Customer Service Representative – Promoted to accounting department as Accounts Receivables.
As a customer service representative for the Board of Water Works, I was responsible for dispatching water management personnel to discontinue service for non-payment and or closing of service. Processed and maintained accurate payments and account analysis. Continuous customer contact, both in person and by phone.
As an accounts receivable technician I monitored, balanced and reviewed all customer service representatives’ receipts and cash drawers, making sure all were processed by end of business and preparing for deposit. Liaison with both state and private auditors. Billed and monitored numerous municipalities who purchased water from the Water Board / Arkansas River Basin.
11/1996 – 3/2003 Pueblo School District 70 – Vineland Elementary, Pueblo, CO
Tile 1 Paraprofessional
Pueblo School District 70 – Vineland Middle School, Pueblo, CO
Middle School Secretary
As a paraprofessional with Title 1 I was responsible for testing students for both ability and progress for state standards. Aiding all teachers as and where needed with students K-5. Assisted teachers with parent teacher conferences for students K-5.
As a middle school secretary, I monitored and recorded daily roll call. Drafted and prepared various correspondence for the middle school principal, to include District Administration, Parents, State Education Board and local board of education. Bookkeeping for the school office and provided detailed reports to the school principal of expenditures and balance. Communications with parents of students or their guardians.
4/2003 – 4/2005 City of Canon City, Canon City, CO
Deputy Court Clerk – Canon City Municipal Court
As the Deputy Court Clerk I prepared and processed outstanding fines assessed by the Municipal Court Judge. Processed all municipal tickets issued by law enforcement. Accepted payments, balanced cash drawer and provided information to all clients of the municipal court. Assisted the Judge in the Courtroom proceedings. Transcribed case hearings as directed and requested.
5/2005 – 12/2020 State of Colorado – Judicial Branch
11th Judicial District, Canon City, CO
Court Judicial Assistant – Court Assistant to District Court Judge
As a Courtroom Judicial Assistant to District Court where we handled all case types, from medical malpractice to felony criminal. I worked directly with the District Court Judges assisting with in-court procedures, including simultaneous and real-time entry of data for immediate process sharing to State of Colorado Judicial data as well as law enforcement, scheduling for District Court Judge as well as attorney’s attending during docket, docket control, while concurrently maintaining the flow of personnel/attorneys/interested parties/law enforcement and detainees. Accurately processing to the State of Colorado Judicial site, all jail and prison sentences. Extensive communication with outside agencies to include county and city law enforcement, court, and law enforcement agencies outside of the State of Colorado, attorneys, constant daily multi-tasking, and problem solving with high accuracy in a fast-paced environment. High attention to detail.
In my time with the Judicial Branch, I worked for 4 different judges and in 3 different counties.
12/2020 – 7/2022 Retired from State of Colorado – Judicial Branch
8/2022 – 8/2023 Lama & Luchetta Law, LLP – Canon City, CO
Legal Assistant/Paralegal to Ramsey Lama and Thom LeDoux
Our firm started out handling family law cases and criminal law cases.
It became apparent that we needed to focus solely on criminal law and have done for the last 5 months. My duties as the legal assistant/paralegal for the Canon City office include but are not limited to processing all prospective client intakes, setting up and creating new case files for all clients, preparing and filing court documents for the attorneys. Tracking all client cases in the court system for court rulings, upcoming dates, changes in court appearances, etc... Client contact includes initial intakes by phone or in person, phone calls with current clients and agencies. Work with outside agencies to monitor and gather discovery for all case files, process, bookmark and organize all discovery for attorneys using Adobe Pro DC.
Appear with attorneys for client meetings processing and maintaining minutes of meetings via OneNote Notebook. Monitor and organize all documentation for all case files.
Attending court proceedings to aid attorneys and process live/real-time notes using OneNote Notebook for the attorneys and clients.
Any other duties as assigned.
Proud graduate of Hotchkiss High School, Hotchkiss, CO 81212
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