Customer Service Continuous Improvement

Summary

Hardworking student currently majoring in Applied Psychology and Political Science with a minor in Restorative and Transformational Justice on the Pre-law Track. Dedicated to continuous improvement and building career foundation. Offers strong administrative, time management, social and multitasking skills. Plans to pursue a dual degree in social work and law. Experience

EPIBUILD Scottsdale, AZ

Intern 12/2023 - Present

Interpreted findings from research into written reports for use in court proceedings or negotiations between parties. Maintained an organized filing system for all legal documents relating to ongoing projects. Scanned through large volumes of documents quickly while looking for pertinent information. Provided support in developing and maintaining employee files, including onboarding paperwork and other documents. Organized events such as orientations, training sessions, benefits fairs. Performed administrative tasks such as filing paperwork or entering data into databases. Assisted with new hire orientation preparation, scheduling and administration. Organized and stored employment forms and information. Updated internal databases with new employee information, contact details and employment forms. Created, organized and maintained employee personnel files to keep sensitive data secure. REID'S BBQ Derby, CT

Shift Supervisor/Server 02/2020 - 04/2024

Greeted customers, answered questions and recommended specials to increase profits. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service. Provided exceptional service to high volume of daily customers. Maintained accuracy while handling payments, giving change and printing receipts to customers. Resolved customer concerns with friendly and knowledgeable service. Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times. Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution. PUMPKIN PRESCHOOL Shelton, CT

Daycare Assistant Teacher 06/2018 - 04/2024

Monitored children in classroom spaces, common areas and on playground to maintain optimal safety. Related well to parents and kept each informed about new daycare activities or behavioral concerns. Encouraged students to interact positively and calmly solve disputes. Modeled good behaviors for students and maintained classroom discipline. Enhanced student learning by teaching foundational skills in letter, number and color recognition. Observed behavioral issues to alert parents or guardians. Assisted lead teacher with snack time, arts and crafts and putting children down for naps. Introduced learning activities and imaginative play to teach children to explore. BOCCAROSSA INSURANCE Norwalk, CT

Clerk 06/2017 - 04/2024

Supported office clerical functions using word processing and other software, email and office machines. Oversaw office inventory by restocking supplies and submitting purchase orders. Created, updated and maintained detailed documents, charts and spreadsheets to sort company information. Performed data entry and recordkeeping tasks to track company correspondence and updates. Directed clients and guests to correct departments, rooms and staff members. Copied, scanned and filed documents to maintain office records. Responded to requests by preparing and sending files and documents.

Skills

Critical thinking, Collaboration, Social Skills, Communication, Technology Skills, Compassion, Customer service, Problem Solving, Leadership Experience

Education

Boston College Chestnut Hill, MA

BACHELOR OF ARTS 05/2025

MALIYA REID

203-***-**** ad5e08@r.postjobfree.com Shelton, CT

Shelton High School Shelton

HIGH SCHOOL DIPLOMA 06/2021

Certificates

QPR Suicide Prevention Training, CPR and First Aid Certified

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