Customer Service Sales Consultant
Resume:
Vernell Powell
Management/Customer Service/ Hospitality/ Sales
Morganton, NC 28655
ad5dzo@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Independent Sales Consultant
Thirty-One Gifts - Morganton, NC
2017 to Present
Coordinate private parties and vending events
● Ordering products and maintenance of sales
Assistant Deli/Bakery Manager
Ingles Markets - Morganton, NC
August 2023 to February 2024
Customer Service, Food Preparation, Maintaining and Updating department Marketing, Price Changes, Ordering, Maintaining above target sanitation levels, scheduling, hiring, training, inventory management, cashiering, special orders (i.e. catering dinners, gourmet deli trays, desserts), provide consultations, prepare and decorate bakery items including cakes cupcakes etc.,
Customer Service Manager
University of North Florida Bookstore - Jacksonville, FL January 2022 to May 2023
Customer service, cashier, online order picking and packaging, recovery, receiving, inventory, stocking, scheduling, key holder, deposits, training,
Licensed Medicare Sales Agent
Health IQ - Jacksonville, FL
August 2021 to December 2021
Customer service, taking inbound review/sales calls, navigating multiple computer systems, studied and acquired insurance license in all 50 states and contracted with several carriers Assistant House Manager/ Habilitation Technician
One Love Periodic Services - Morganton, NC
December 2019 to May 2021
Consistently maintained all training and documentation requirements
• Assisted with scheduling, timesheets, payroll, and billing
• Conducted routine inspections of client charts to ensure quality according to Medicaid auditing standards
• Coordinated care with linking services for clients, including attending IEP meetings, Treatment Team Meetings, school meetings, and submitting information for authorizations
• Provided direct care running programs, transporting to appointments, goals, and ADL's for clients
• Oversaw client admissions, discharges, and implemented volunteer programs for community Involvement
• Administered client medications, transported to community appointments, maintain documentation Primary Cake Decorator
Wal-Mart Bakery - Marion, NC
May 2019 to December 2019
Provided excellent customer service
● Prepared inventories and communicated with service personnel for supplies
● Proficiency in conducting consultations with customers for individualized custom orders
● Instrumental in facilitating staff meetings with vendors and stakeholders
● Prepared facilitated smooth order transitions for customers Gerber Machinist
Williams Sonoma - Claremont, NC
March 2016 to May 2019
Increased productivity within department by efficiently troubleshooting machine operation
● Successfully ensured quality of materials by implementing inspection codes
● Maintained quality fabrics, hand sorted for department transfers Deli Night Lead
Ingles Market - Morganton, NC
December 2016 to March 2018
Supervision of night crew to ensure quality standards of department were followed
● Conducted systematic monitoring of customer care through surveys and documenting procedures to gage standard of productivity
● Instrumental in facilitating staff meetings with vendors and stakeholders
● Oversaw maintenance and quality of food preparation, food storage, cleanliness according to OSHA standards
Quality Inspector/ Machine Operator
Corning - Hickory, NC
September 2014 to December 2016
Coordinated machine maintenance for department
● Successfully ensured quality of materials by implementing inspection codes
● Systematically conducted routine inventories of stock and availability of product materials
● Trained new hires on machine productivity and minor repair maintenance Deli Lead
Wal-Mart Bakery - Morganton, NC
August 2013 to September 2014
Supervision of crew to ensure quality standards of department were followed
● Conducted systematic monitoring of customer care through surveys and documenting procedures to gage standard of productivity
● Instrumental in facilitating staff meetings with vendors and stakeholders
● Oversaw maintenance and quality of food preparation, food storage, cleanliness according to OSHA standards
● Ensured exemplary customer service provided to customers and maintenance of custom orders Habilitation Technician/Assistant Manager
One Love Services - Icard, NC
2006 to 2013
Consistently maintained all training and documentation requirements
● Assisted with scheduling, timesheets, payroll, and billing
● Conducted routine inspections of client charts to ensure quality according to Medicaid auditing standards
● Coordinated care with linking services for clients, including attending IEP meetings, Treatment Team Meetings, school meetings, and submitting information for authorizations
● Provided direct care running programs, transporting to appointments, goals, and ADL's for clients
● Oversaw client admissions, discharges, and implemented volunteer programs for community Involvement
● Administered client medications, transported to community appointments, maintain documentation Service and Training Manager
Old Navy - Hickory, NC
2005 to 2011
Increased company revenue by 13% by streamlining store marketing strategies, markdowns, and above average target service level storewide
● Conducted interviews, new hire trainings, on-boarding
● Compile direct monetary reports and monthly outcome reports
● Facilitate and manage staff meetings and ensure policies and procedural outcomes
● Primary key-holder implementing opening and closings, cash handling, community outreach projects
● Monitoring and supervision of store employees and daily shift reports Deli Manager
Ingles Market - Morganton, NC
2000 to 2006
Supervision of crew to ensure quality standards of department were followed
● Conducted systematic monitoring of customer care through surveys and documenting procedures to gage standard of productivity
● Instrumental in facilitating staff meetings with vendors and stakeholders
● Oversaw maintenance and quality of food preparation, food storage, cleanliness according to OSHA standards
Front End Store Supervisor
Kmart Stores - Morganton, NC
1998 to 2001
Supervision of cashiers, cash handling, returns and exchanges, Western Union transactions
● Facilitated answering and directing calls and implemented customer service policies
● Assisted with scheduling cashier scheduling and departmental rotation of breaks
● Documented timekeeping interactions and assisted with payroll Education
High school or equivalent
Freedom High School - Morganton, NC
1994 to 1998
Skills
• Staff/Training and development policies (10+ years)
• Managerial experience in industrial, and customer service platforms (10+ years)
• Trained in protocols pertaining to OSHA, HIPAA, Diversity, dhhs, Universal Precautions, Material Safety Data Sheets, and Industrial Safety
• CPR/First Aid certified
• One Love Services Employee of the Year 2005, 2007/Residential Manager of the Year 2007/3 Years Outstanding Service Award 2007
• Old Navy Card Top Performer 2004-2008
• Cake Decorating
• Quality Assurance
• Employee Orientation
• Meeting Facilitation
• Management
• Sales Experience
• Customer Service
• Manufacturing
• Quality inspection
• Payroll
• Interviewing
• Auditing
• Event Planning
• SAP
• Supervising Experience
• Human Resources
• Assistant Manager Experience
• Process Improvement
• Recruiting
• Quality Control
• Logistics
• Team Management
• Merchandising
• Office Management
• Data entry
• Operations Management
• Conflict Management
• Negotiation
• Forecasting
• Budgeting
• English
• Detailing
• Microsoft Office
• Communication skills
• Sales
• Merchandising
• Cash register
• Team management
• Customer service
• Marketing
• Training & development
• Supervising experience
• Interviewing
• Cash handling
• Quality assurance
• Forecasting
• Manufacturing
• Restaurant experience
• Quality control
• Human resources
• Schedule management
• Office management
• HIPAA
• Payroll
• Operations management
• Driving
• Sales
• Recruiting
• Conflict management
• Assembly
• Food service
• POS
• Time management
• Food handling
• Cooking
• Store management
• Leadership
• Retail sales
• Data analysis skills
• Medical records
• SAP
• Communication skills
• Basic math
• Computer skills
• Mechanical knowledge
• Typing
• Quality systems
• Computer literacy
• Microsoft Office
• Calipers
• Microsoft Word
• Microsoft Outlook
• Data entry
• Precision measuring instruments
• Machining
Certifications and Licenses
Food Handler Certification
Assessments
Mechanical knowledge — Proficient
February 2024
Understanding and applying mechanical concepts and processes Full results: Proficient
Work style: Reliability — Proficient
February 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient July 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer service — Proficient
April 2022
Identifying and resolving common customer issues
Full results: Proficient
Cooking skills: Basic food preparation — Proficient September 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient July 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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