Project Manager Program

Cheri A Church

Technical Program Manager

ad5dwz@r.postjobfree.com • 404-***-****

LinkedIn • San Diego, CA

Summary

Highly experienced Technical Program Manager with 27+ years of proven track record in software development, data center migrations, and cloud implementation across various industries. Skilled in project/process management, PMO setup, resource management, vendor management and contract negotiations. Proficient in IT infrastructure architecture, compliance, and cyber security. Demonstrated leadership in IT lifecycle management and Agile methodologies. Expertise includes business analysis, deployment/release management, and disaster recovery planning. Effective in managing multiple projects/programs simultaneously, ensuring successful implementations within budget and timeline constraints. Strong in collaboration, stakeholder management, soft skills, and user experience design. Hands-on experience with various technologies, including AWS, Azure, UNIX, CRM, ERP, Teradata, Salesforce, SaaS and iPaaS. Proficient in Agile tools such as JIRA, JIRA Align and Rally Agile as well as Waterfall methodology and a hybrid dev and implementation environment.

Areas of Expertise

Project/Program Management

Policy/Compliance/Governance

Continuous Process Improvement

Cyber Security

Quality Assurance

Change Management

Disaster Recovery Planning and Implementation

Risk/Issue Reporting and Data Management

Release Management

Resource Allocation/Budgeting

Vendor Management

Professional Experience

TEKsystems, Diego, CA (Contract) Aug 2022 – Jan 2024

Sr. Program Manager EPIC Owner

Oversee ‘Order to Cash’ Payments and Collections projects for DIRECTV and DIRECTV stream systems, facilitating transition to new solutions post-separation from AT&T. Collaborate with senior VPs/Directors to shape company direction and solutions, engaging new vendors such as ACI, Genpact, HRC, DXC and Amdocs. Evaluate solutions, allocate resources, and manage budgets, utilizing tools like JIRA, JIRA Align, Confluence, Smartsheet, Teams, and SharePoint. Conduct daily stand-up calls, maintain trackers, and supervise defect management for daily reviews. Actively participate in PI Planning sessions and SoS meetings, ensuring adherence to AGILE Lean methodology across application teams and vendors. Facilitate Agile Methodology training for non-AGILE App teams, ensuring smooth transition to new processes. Review development documents, conduct review sessions, and lead working sessions as required. Provide weekly status updates and metrics to executive team, conducting project budget, delivery plan, spend, and MDEs throughout multi-year and multi-million dollars project lifecycle.

●Successfully facilitated transition of DIRECTV and DIRECTV Stream systems to new solutions post-separation from AT&T, leveraging previous experience with telcos and instrumental insight gained from migration of DIRECTV to AT&T during acquisition.

Pyramid Consulting, LLC, San Diego, CA (Contract) Jun 2022 – Jan 2023

Sr. Project Manager

Orchestrated and supported Cigna’s Project Dawn as Migration PM for corporate IDM remediation initiative. Set and manage stakeholder expectations, ensuring successful project completion within financial, schedule, and scope targets. Coordinated overall activities, provided regular status reporting, and ensured delivery of high-quality work efforts. Joined special projects teams to support enterprise-level initiatives in M&A and NDA business space. Assisted internal test team in arranging meetings with app teams to review applications requiring remediation and modernization pre-testing in lower environments. Established and managed JIRA program epics, and conducted training sessions for app teams, colleagues, and new Jira development teams on Jira usage, tracking, linking application boards, and documenting processes and training in confluence and SharePoint via Webex. Facilitated teams focus on critical path, evaluated progress effectively, and communicated project results, risks, issues, and needs from internal and COTS app remediation through post-production deployment. Collaborated closely with team members to execute development initiatives using Agile practices and principles with internal and vendor teams.

●Spearheaded the assembly of comprehensive projects and delivery plans, drawing upon prior expertise in large implementations and migrations. Orchestrated the transformation of the PMO into a hybrid environment, seamlessly blending waterfall and Agile methodologies. Guided the integration of new tools with precision, ensuring a smooth transition and maximizing operational efficiency.

Tech Data, San Diego, CA (Contract) Oct 2021 – Apr 2022

Software Engineering Project Manager

Directed execution of programs/projects for Becton Dickinson, ensuring adherence to budget, schedule, and scope constraints while effectively communicating, mitigating risks, and enforcing established processes and methodologies. Collaborated with PMO and QSE teams to uphold compliance with all processes, procedures, and governance practices. Employed Agile methodologies and hybrid models for projects like MKP (Medical Knowledge Portal) and SKP (Supply Knowledge Portal), coordinating with Dev, Design, Developers, and Quality teams to define and manage scope across multiple work streams. Managed risks, development, migration/resolution actions, hardware and software changes, tech debt, and firmware changes, providing timely mitigation plans. Maintained relationships with customers/stakeholders and continuously refined Agile methodologies while overseeing quality, security, and networking teams. Utilized tools such as Azure Cloud, JIRA, Azure DevOps, DevSecOps, SAP, SharePoint CRM systems, ERP applications and RSS.

●Played pivotal role in revitalizing stalled projects by facilitating setup in JIRA and Confluence.

●Spearheaded creation and planning of all delivery ceremonies, ensuring comprehensive coordination and execution.

TalentZok, Carlsbad, CA (Contract) Apr 2021 – Jul 2021

Program Manager

Orchestrated management of diverse array of complex Health & Wellness R&D projects at Nortek Control, facilitating seamless collaboration between hardware, firmware, and cloud teams across multiple locations for medical devices. Drove program initiatives forward while meticulously maintaining processes, procedures, and deadlines. Coordinated and chaired team meetings and new product introductions, liaising with factory and production partners in China and Taiwan. Ensured compliance with business standards and ISO 13485 regulations by working closely with internal Quality teams. Assumed responsibility for budgets and collaborated with scrum master to define program/project timelines and scope. Engaged with leadership and stakeholders to provide regular updates on project status and addressed manufacturing issues with vendors affecting mass production. Facilitated integration of new tools such as Arena, Box, and NetSuite, enabling development and Scrum teams to swiftly adapt and excel.

●Facilitated seamless coordination of electronic components shipments to Taiwan and China for Product Owner by organizing nightly calls with vendors and aligning their timelines and deliveries with project requirements.

●Established and managed testing lab for medical devices, ensuring adherence to ISO standards and guaranteeing products met required quality benchmarks.

Fujitsu America, Inc, San Diego, CA (FTE) May 2019 – Oct 2020

Program & Release Manager

Led overall IoT (Internet of Things) Testing devices and services and Release Management for mobility for AT&T CTIO FFA Team. This included managing the CTIO FFA Test Teams that are in multiple time zones, Test Plans and Test Scenarios, Automation and Daily Project Reporting, deployment/setup of Probes for testing and lab config.

Report to the Director and AVP on the business side (Stakeholders) of the AT&T IoT team to provide guidance in setting up a Production Support team that was to be led by AT&T employees. This included 7X24 support, on-call schedule, Knowledge Base documents for training and reference, helping to define the review/development of customer/stakeholder expected end-user experience. The team used SharePoint internally to house and maintain the above information and all budget, and SOW information. Reviewed tools being used and implementation such as Prism, Box, Assembla, Git, Jira, and Confluence.

Integrated new process and policies for IoT where no processes/procedures existed including changes to

requirements, managing CR’s approvals and scheduling of changes. Release documents and code promotion supporting a more robust path for changes/updates that meet SOX, ICE compliance.

Setup a PMO and Production Support Team for the IoT business unit working with Executive Team and existing PMO's within AT&T to build the IoT PMO to include standup meetings, ceremonies, and PI Planning reviews.

Program Manager for the MoW (Most of World) International testing for 5G implementation and testing with

international vendors in Japan and Europe.

AT&T CTIO FFA Team worked directly with the Japanese and European vendors for testing a range of services both inbound and outbound calls on multiple VoLTE devices in various locations throughout ASIA, Europe, Mexico, and Canada ensuring AT&T was trending and meeting market needs.

Managed the implementation of Probes for testing in and around the US as well as Internationally for devices, software, firmware and services testing, call tracing with international partners such as Docomo and A1.

Managed overall TOL that provided the categories of calls subscribers, devices, and use of Probes for automation when needed for testing when test team members were unable to travel. Hosted vendor to vendor calls for scheduling of testing (time differences) locations, times and result and defect resolution and implementing the Agile Lean process within the team.

Fujitsu America, Inc, San Diego, CA (FTE) March 2020 – Oct 2020

Program Manager

Managed resources, this included daily stand-up calls for status and discuss what was needed to move forward with resolution of assigned issues for County of San Diego Sheriff’s Department.

Worked with Fujitsu and COSD team (CIO and Stakeholders) to resolve open issues based on open defects, functional discrepancies, and customer expectations from a COBOL migration from 2017. This included existing LOE’s for updates based on COSD departments such as prosecuting attorney’s office, detectives, warrant information, criminal history, and arrest records, and tracking all issues against the contract.

Met with the COSD CIO and PMO team to understand what their processes are and how our team can work with their processes and expectations.

Fujitsu team worked hand in hand with COSD Infrastructure team on monitoring for old batch jobs that were no longer needed but still running and the legal requirements for archiving of court documents and data, review the throughput on the PROD servers to help with server latency issues, server space expansion and overall availability.

Additional Experience

Principal Program Manager, ACI Worldwide (FTE), 2017-2018

Senior Technical Program Manager, Staffing Technologies, AT&T (Contract), 2015-2017

Senior Technical Program, Experis, AMDOCS, AT&T (Contract), 2013-2015

Senior Technical Program Manager, Experis, Accenture, AT&T (Contract), 2011-2013

Technical Program Manager, Staffing Technologies, The Home Depot (Contract), 2010-2011

Education

Bachelor of Business Administration

Pima Community College, University of Arizona 1986

Licenses & Certifications

Graduate Certified, US Army Telecommunications School, May 1987

Graduate Certified, US Army Systems Specialist and Management School, March 1988

SAFe Lean Portfolio Management® 6.0 Certification, May 2023

SAFe Product Owner/Manager® 6.0 Certification, April 2023

Lean, Six Sigma Black Belt Certification, May 2022

Scrum Fundamentals Certification, May 2022

Lean, Six Sigma Green Belt Certification, April 2022

Lean Six Sigma Yellow Belt Certification, January 2022

Project Management Professional Certification (PMP), 2006 (currently expired)

US Top Secret Clearance US ARMY, Clearable

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