P E General Manager
Resume:
P R O F E S S I O N A L P R O F I L E
E X P E R I E N C E
Dedicated and results-driven Director of Operations with over 17 years of comprehensive experience in the restaurant industry. A proven leader adept at steering multi-unit operations to new heights of efficiency, profitability, and customer satisfaction. Known for strategic vision, hands-on management style, and a keen ability to optimize processes, streamline workflows, and enhance overall organizational performance. Adept at fostering collaborative relationships with cross-functional teams, vendors, and stakeholders to drive seamless operations and deliver exceptional dining experiences. Passionate about implementing innovative solutions to elevate operational standards, reduce costs, and maximize revenue. Seeking an opportunity to leverage my expertise in optimizing restaurant operations for a dynamic and forward-thinking organization. C O N T A C T
ad5dv0@r.postjobfree.com
MULTI-UNIT GENERAL MANAGER
PETIT TROIS Sherman Oaks August 2023 – Current I streamlined processes and maximized team performance, ultimately boosting profitability. My role involves a multifaceted approach that encompasses strategic planning, operational efficiency, team management, financial oversight, and a understanding of the ever- evolving culinary landscape. Regular site visits allowed me to gauge the unique dynamics and challenges of each restaurant, enabling me to provide targeted support and guidance to individual managers. I implemented standardized processes and systems to maintain consistency across multiple locations while allowing for localized adaptations. This included supply chain management, menu standardization, and technology integration to streamline operations and enhance efficiency. I prioritized quality control measures to ensure that each restaurant consistently delivered the brand's promise, emphasizing a commitment to excellence in both service and culinary offerings. I also analyze financial data, and implementing strategic initiatives to enhance revenue and minimize costs. Drive financial success by optimizing menu pricing, negotiating favorable supplier contracts, and implementing cost- control measures without compromising on quality. My proactive approach to financial management includes continuous monitoring of expenses, identifying areas for improvement, and implementing targeted strategies to achieve and exceed budgetary goals, contributing to the overall profitability and sustainability of the restaurant business. SPENCER NGUYEN
SN D I R E CTOR O F O P E R ATIONS
LAKE BALBOA, CA
S K I L L S
E D U C A T I O N
PROFESSIONAL
• Financial Management
• Inventory Control
• Team Effectiveness
• Community Outreach
• Performance Management
• SOP Procedures
• Innovative and Analytical
• Efficient with Limited Resources
• Onboarding & Orientation
• California Labor Laws
• Labor/Cost Control
• New Restaurant Openings
• Multi-Task in Fast Pace Environment
• Regulatory Compliance
• Budget Forecasting
COURSES BUSINESS ADMINISTRATION
CSUN 2004
FOOD HANDLERS CERTICATE MANAGER
SERVSAFE 2025
S K I L L S
TECHNICAL
EATEC-Inventory Tracking System
A W A R D S
S P E N C E R N G U Y E N
E X P E R I E N C E C O N T I N U E D …
DIRECTOR OF OPERATIONS
MODERN BREAD & BAGEL WOODLAND HILLS July 2022 – August 2023 Spearheaded the new store opening for their Los Angeles location, worked closely with the general contractor for the build out. Recruited culinary leadership and provided training support. Oversaw menu development and lead recipe costing process. Created all FOH/BOH training material company wide for both New York and California. Created standard operating procedures, job aids, inventory tracking, par and prep list to maximize on cost. Implemented shipping for the LA location which generated an additional 25% revenue increase monthly. Created budgets, forecasting, weekly financial flash reports and an annual P&L for all four locations. Actively influenced and partnered with individuals/groups at various levels within and outside the organization. Collaborated with the owner to make decisions for strategic goals. Worked closely with all venue Chefs and venue General Managers to implement new policies and procedures.
DIRECTOR OF OPERATIONS
THE BOURBON ROOM HOLLYWOOD November 2020 – July 2022 Responsible for all venue operations including restaurant, bar, nightclub, theatre, private events, and film production. Oversaw 5 separate revenue streams including ticketing, rentals, buyouts, and F&B program. Continuous reviewal, analysis, and evaluation of business procedures and budgeting opportunities. Close and careful oversight of P&L. Implemented CRM program, increasing daytime operating revenue by 95%. Directing and coordinating actions cross departmentally to accomodate a wide range of events and client requests. Responsible for identifying/cultivating team member talent and training and promoting accordingly. AREA MANAGER
NBC UNlVERSAL Universal City April 2016 – March 2020 Oversaw four separate restaurant concepts and implemented new procedures for high efficiency. Brand management/partnership with: Chef Ludo Lefebvre, Menchie’s Headquarters, Voodoo Doughnuts, and Richard Pink to uphold quality and integrity within the venue’s operation. Changed warehouse logistics with receiving for faster delivery time. Work closely with line engineers and visual merchandisers for quicker put through. Created Standard Operating Procedures (SOPs) in all six concepts. Improved Variable Operating Profit (VOP) over budget by 9.1% for Pink’s in 2 months, 6.5% over budget for Ludo Bird. Improved Variable Operating Profit (VOP) over budget by 13% for Menchie’s in 3 months, 22% over budget for Voodoo. Mastered operating systems to ensure accurate recipes/usage is correctly being depleted by yield testing and inventory control. Ensure weekly one-on-one are conducted with all management. Conduct all team member and management yearly performance appraisals (team of 150+). JUMP PROGRAM
NBCUNIVERSAL 2018
MANAGER OF THE QUARTER
NBCUNIVERSAL 2017
COLLABORATION OF THE YEAR AWARD
9021 PHO 2013
TOP PERFORMER AWARD
MI PIACE 2008 & 2009
HOSIPTALITY AWARD
VILLA PIACERE 2006
POS Systems
Hot Schedules, Kronos, 7Shifts
Crunch Time Operating System
Microsoft Office Suite
I N T E R E S T S
L A N G U A G E S
• Amazing Food
• Fishing
• Game of Thrones
• Playing Soccer
• Traveling
• English (native)
• Spanish (fluent)
Contact this candidate