Business Analyst It

Rowa M. Babiker

571-***-**** • ad5dul@r.postjobfree.com • Falls Church, VA 22044

• WWW: linkedin.com/in/rowa-m-babiker-682bb732/

Having 10+ years of overall experience and as Quality Assurance Tester & IT Business analyst with 5+ years experience in a track record of delivering high-quality testing solutions and ensuring software reliability with a solid foundation in software development and a passion for ensuring top-notch software quality. Eager to apply testing skills, attention to detail and analytical thinking to contribute to cutting-edge software projects. Committed to delivering bug-free software solutions and continuously improving the software testing process. Summary

10/2019 - 01/2024

Software Test Engineer, Indra Sistemas, Riyadh

02/2017 - 09/2019

IT Business Developer /Business Analyst, Centennial Institute For Training, Riyadh

Experience

Developed and executed test cases to ensure software functionality, reliability and performance.

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• Worked with developers to identify, document and track defects in the system. Conducted manual tests on multiple platforms including web-based applications, mobile devices and desktop computers.

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Reviewed business requirements documents to understand the scope of projects and create comprehensive test plans.

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• Collaborated with project team members to develop effective strategies and test plans.

• Monitored bug tracking systems for open issues related to software testing efforts.

• Documented results of all tests performed using standard templates and used tool is JIRA. Identified areas of improvement in existing products through root cause analysis of failed tests.

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• Provided technical assistance during troubleshooting sessions involving software issues.

• Investigated customer reported problems by reproducing scenarios in a lab environment. Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.

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Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.

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Developed and implemented strategic business plans to identify new markets, increase sales and maximize profits.

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Researched and analyzed industry trends, competition and customer needs to develop effective marketing strategies.

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• Maintained accurate records of all customer interactions in the CRM system. Created detailed reports on market conditions, competitive activities, sales results and other relevant information.

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• Developed strategies to increase revenue from existing accounts.

• Provided training and guidance to new Account Managers.

• Collaborated with marketing team to develop promotional materials for clients. Participated in brainstorming sessions to develop new ideas for business development initiatives.

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07/2016 - 10/2016

Account Manager, Geidea, Riyadh

04/2010 - 05/2016

Unit Supervisor -Business Devlopment, Dr. Sulaiman Al Habib Hospital, Riyadh

Assessed operational performance using metrics and KPIs then proposed changes for improved efficiency and effectiveness.

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• Recruited, hired and trained new hires to optimize profitability. Responsible for achieving department & organizational objectives & KPIs by fostering the relationship between Geidea and its customers driving retention and satisfaction within the existing customer base.

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• Acts as the focal point between the Client and Geidea in all matters. Provide support and reassurance to Clients through email that their request will be served at the shortest time possible within the SLA .

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Coordinate with Research & Development department report modifications when requested by Client.

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Coordinate with Regional/Support Managers or Team Leaders, if tickets are pending since long time.

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• Coach & mentor subordinates to enhance performance and increase motivation. Provided leadership and direction to team members, ensuring all tasks were completed in a timely manner.

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• Developed and implemented strategies for improved workflow processes.

• Conducted regular staff meetings to ensure open communication between departments. Monitored daily operations and performance of unit personnel, providing guidance and feedback as needed.

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• Assisted with the recruitment, hiring, orientation and training of new employees. Reviewed customer service inquiries and complaints to identify areas for improvement within the unit.

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Automated Fare Collection Systems

Automated Fare Collection Systems

PROJECTS • King Abdulaziz Project for Riyadh Public Transport - BUS & METRO - Riyadh

• Haramain High Speed Railway - Jeddah

Technical Skills &

Tools

• AFC Systems

• Agile - Scrum Methodology

• JIRA

• Agile Board

• Confluence

• Oracle SIEBEL CRM Systems

• IBM Maximo

• ITSM

• Test Link

• Tableau

• PowerBI

• SQL Developer

• MS Excel

• Zabbix

• XML

• Zoho

12/2023

Master Degree, Computer Science

University Of East London, London - UK

01/2021

Qulifi Level 7 Diploma, Business Strategic Management & Leadership Qualifi, Nottingham, Nottinghamshire - UK

10/2009

Bachelor Degree, Computer Science

Sudan University Of Science & Technology, Khartoum - Sudan Education And

Training

Skills • Web-based testing

Performance, Manual, Functional &

Regression Testing

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• Test results analysis

• Procedure Development

• Bug tracking

• API testing

• Technical reporting

• Scrum Framework

• Root Cause Analysis

English:

Full Professional

Arabic:

Native/ Bilingual

Spanish:

Limited

Languages

Certifications • ITIL in ITSM - Axelos.

• ISTQB - Preparing for EXAM

• Scrum Master - Preparing for EXAM

• Technical Support Fundamentals - Google

Activities And

Honors

• Bowling

• Gardening

• Reading Books

References References available upon request.

Contact this candidate