Administrator

JENNIFER WILLIAMS

Roswell, GA ***** 251-***-**** ad5duc@r.postjobfree.com

PROFESSIONAL SUMMARY

A Seasoned Healthcare Consultant and Military Veteran with 20+ years of leadership experience in healthcare, military, and sectors, characterized by a commitment to excellence and strategic insight. My broad expertise spans strategic leadership, human resources (HR), financial management, working in a team environment and interpreting and analyzing health care data. I am proficient in developing and executing plans that enhance organizational efficiency, leading and performing chart audits, and documenting audits according to State protocol in care facilities. Known for a leadership approach that values transparency and trust, I skillfully manage sizable teams, oversee substantial budgets exceeding $3M, and introduce forward-thinking strategies to boost staff retention and mitigate burnout. My client-focused methodology is designed to propel organizational success, leveraging a nuanced understanding of complex, evolving environments.

Operations Management

Compliance Management

Data Analysis Reporting

Healthcare Operations

Financial Management

Knowledge of State and Federal Healthcare regulations

Policy Development

Problem Solving Skills

Strategic Planning

PROFESSIONAL EXPERIENCE

Oaks Senior Living, LLC Snellville, GA 2022 – 2024

Executive Director

Oversaw a senior living facility's comprehensive management and operational functions, ensuring optimal resident satisfaction and facility performance.

Worked collaboratively with third party healthcare organizations and other clinical staff in the development and management of company protocols and compliance regulations.

Utilized healthcare knowledge and experience to review medical records for various types of medical services for accuracy, completeness and consistency with professional standards and compliance with State protocol.

Cultivated pivotal alliances with healthcare entities and community organizations, significantly broadening the referral network and fortifying the organization's community ties.

Administered an annual budget surpassing $1M with meticulous oversight, ensuring optimal resource distribution and financial stewardship in a dynamic operating environment.

Worked with Georgia Department of Community Health inspectors and regional team on facility and health care and compliance audits and issues, including recommending improvements of company policies to ensure we stay pro compliance.

Directed multifaceted operational facets, including leasing, renewal processes, and Business Office Manager responsibilities, ensuring seamless business continuity and customer satisfaction.

Maintained security of and confidentiality of all protected health information (PHI).

Provident Village Creekside Assisted Living Community Smyrna, GA 2020 – 2021

Executive Director

Directed all aspects of an assisted living community, from resident care to staff management, ensuring high-quality service and operational efficiency.

Orchestrated a strategic initiative that elevated community occupancy by 20% in just 8 months, demonstrating exceptional leadership and strategic planning in aligning business activities with organizational goals.

Directed all business operations, steering the company towards its vision while upholding a commendable local reputation, reflecting adeptness in aligning operational objectives with corporate ethos.

Administered a comprehensive budget exceeding $3M annually, ensuring judicious fund allocation and stringent fiscal compliance, facilitating optimized resource utilization across departments.

Championed a robust operational framework, leading cross-departmental meetings to foster collaboration and streamline processes, which enhanced organizational efficiency and process effectiveness.

Exemplary leadership navigated the complexities of the COVID-19 pandemic, fostering a supportive and adaptive environment that not only maintained high customer satisfaction but also bolstered the community's resilience.

JENNIFER WILLIAMS PG. 2

Tapestry Memory Care Assisted Living Alpharetta, GA 2020 – 2020

Executive Director

Directed all aspects of an assisted living community, from resident care to staff management, ensuring high-quality service and operational efficiency.

Spearheaded the recruitment, training, and development of 30+ employees, driving a culture of high-quality, cost-effective care and nurturing a team adept at exceeding industry standards.

Delivered pivotal daily reports that informed senior leadership decisions, enabling targeted improvements and corrective strategies and enhancing organizational performance.

Oversaw rigorous policy enforcement, ensuring full compliance with local, state, and federal regulations, safeguarding the organization's integrity and operational excellence.

Championed emergency preparedness among staff, implementing comprehensive training programs to ensure a clear understanding of roles and responsibilities, enhancing the organization's resilience and response efficiency.

Executed a dynamic community outreach and marketing strategy, effectively articulating the organization's mission and expanding its impact through strategic membership recruitment and engagement initiatives.

Lanier Place Personal Care Home Cumming, GA 2016 – 2020

Director of Memory Care

Managed the memory care program within a personal care home, implementing strategies and overseeing care to enhance the quality of life for residents with memory impairments.

Cultivated trust and provided invaluable support to 50+ families within the memory care community, serving as an essential bridge between residents and external support programs, enhancing the community's support ecosystem.

Analyzed critical incident reports, driving the implementation of strategic corrective actions to preemptively address potential issues and uphold the community's care standards.

Led the execution of comprehensive financial and operational reports, including weekly census insights and monthly P&L analysis, instrumental in guiding fiscal management and operational decision-making.

Championed enforcing rigorous compliance standards, overseeing the adaptation of policies and procedures to meet a spectrum of regulatory requirements, and ensuring unwavering adherence to local, state, and federal mandates.

Orchestrated recruiting and training new staff, instilling a deep understanding of their roles and fostering a team equipped with the expertise and commitment necessary to deliver exceptional resident care.

North Carolina Army National Guard Morrisville, GA 2016 – 2019

Director of Medical Operations

Led the medical operations department, coordinating healthcare services, and aligning medical practices with organizational goals to ensure exceptional patient care.

Spearheaded healthcare operations, ensuring medical readiness and overseeing critical aspects like immunization and line-of-duty injury reports, significantly enhancing the health and operational efficiency of 1,000+ soldiers.

Led a dedicated medical team of 30+ professionals, providing comprehensive healthcare services and maintaining peak medical readiness for a large contingent of soldiers, demonstrating exceptional leadership and organizational prowess.

Acted as the pivotal senior advisor to the commander, offering expert guidance on health services operations, instrumental in shaping strategic healthcare directives and enhancing overall unit effectiveness.

Orchestrated the Combat Lifesavers Program for 800+ soldiers, achieving a 100% medical readiness rate, showcasing outstanding organizational skills and a commitment to soldier health and operational preparedness.

Directed the Company's Physical Health Assessment and Immunization Programs, implementing robust health protocols and ensuring compliance with rigorous standards, upholding the highest levels of health and safety.

EDUCATION CERTIFICATIONS

Bachelor of Science (B.S.) in Healthcare Management Clayton State University 2015

Assisted Living Community Administrator (ACLA000226) Certified Basic Life Support and Cardiopulmonary Resuscitation

Fire and Safety Instructor

TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365, Google Docs, SharePoint Operating Systems: Windows 11, MAC OS

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