Lead Case Manager/ Client Service Manager

Thomas Spruill Jr.

**** ***** ****** ************, **. 267-***-**** ad5dtq@r.postjobfree.com

Intro:

Dedicated professional with extensive experience in client/consumer relations with an intermediate level of customer serviceability. Furthermore, collegiate professional seeking employment in areas in regard to Case Management, Youth Counseling & Mentorship, and Strategic and Organizational Event Planning. Hoping to not only demonstrate my elite level of skills and knowledge but also develop more experience in the Healthcare industry, social work systems as it relates to interpersonal relations and social psychologies and methodologies. Skilled in organizing activities, managing confidential information, and driving community engagement. Strong advocate for education and youth development.

Education:

August 2020- May 2022

Delaware County Community College

Major: Behavioral Psychology

Minor: Interpersonal Communication

September 2018- June 2019

Real Estate Institute

Certificate: Real Estate Salesman (PA & NJ)

August 2016- January 2018

West Chester University

Incomplete bachelor's Program:

Employment:

Serenity Care Resources

Lead Case Manager

January 2024 – Current

Develop and implement individualized care plans for all clients.

Monitor client progress and adjust care plans as needed.

Collaborate with healthcare providers and community resources to coordinate client services.

Serve as a point of contact for clients and their families.

Ensure compliance with all relevant laws and regulationsWorks with billing Coordinator to ensure that all clients maintain active Medicaid and MCO coverages.

365 Health Services

Client Service Manager

April 2023 – January 2024

Developed and executed recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office’s immediate and projected needs.

Responsible for oversight of revenue cycle management.

Develop and maintain strong relationships with clients.

Manage client accounts and ensure satisfaction.

Identify growth opportunities within client base.

Resolve client complaints and issues in a timely manner.

Coordinate client events and monitor meetings.

365 Health Services

Direct Care Worker

November 2022– April 2023

Practiced safe transfer, ambulation, normal range of motion and positioning techniques.

Assist clients with daily living activities such as bathing, grooming, and meal preparation.

Administer medications and assist with medical appointments as needed.

Ensure a safe and clean environment for clients at all times.

Mastery Charter School

Direct Care Supervisor

May 2019 – June 2021

Responsible for assisting, mentoring, and monitoring children.

Manage 15-25 employees.

Assistant in field trips

Mentor children during after school activities.

Responsible for assisting in organizing and upkeep of files and the confidential information on each child’s case.

West Chester University

Student Counselor

October 2016 – January 2018

Responsible for assisting in organizing and planning events for the university.

Responsible for ordering supplies and keeping inventory up to date.

Responsible for assisting in setups of event schematics.

Responsible for assisting in executing day off event logistics.

Volunteering:

Friends Central

Coach/Mentor

June 2013 – July 2018

Assisted in games and practices.

Assisted in the implementation of daily recreational activities such as arts and academics.

Planning programs organizing events and fundraising events for the organization.

Travel and monitor team academics and health.

Discovery Charter School

Civic Engagement & Volunteer Experience

April 2010 – May 2010

South Africa “Project Uhuru” (Freedom): We Donated supplies, tutoring, building homes, culture enchantment.

During our 2 weeks stay we visited countries such as Johannesburg, Cape Town and Swaziland and did the same charity work.

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