Patient Access Customer Service
Resume:
KARRI ZEEDYK
*** ******* **., *********, ** ***** · 770-***-****
ad5dse@r.postjobfree.com
Dedicated professional with proven skills in management, accounting, and diverse experience as a Patient Financial Counselor, a Patient Account Representative, and a Patient Access Specialist. Dependable, highly motivated self-starter with proven ability to balance priorities for short term and long term goals. Innovative and reliable driven to learn and apply ideas. Excellent analytical skills with keen attention to detail, ability to analyze situations and research information to develop sound and ethical business solutions. Adapt quickly to challenges and changing environments. A team player that not only can follow but can lead by example and respect. Strong communication skills with people of all levels, roles and diverse cultural backgrounds. Seeking an opportunity to grow, develop, and provide hands-on skills and knowledge. To administer excellent customer service with each patient.
QUALIFICATIONS
Ability to solve problems and have strong attention to detail.
Effectively communicate with individuals in all levels of res
Successful at multi-tasking, prioritization, working independently, and adapting to changing work environments.
Ability to understand business needs and translate into requirements for technical team development.
Knowledge of day-to-day accounts payable and associated purchasing and receiving
processes.
Above average proficiency in key technologies used to manage daily AP Research.
Willingness and ability to successfully train new associates and provide supervision
ensuring office operations.
Flexibility and knowledge to provide back up support in numerous locations to fit each
department’s needs.
Recent typing test 48 wpm and 10-key punch, 83kpm, 98% accuracy
Up to date with HIPPA guidelines, Revenue Cycle, ICD Codes, STAR, EPIC, CERNER
EXPERIENCE:
MAY 2017 – PRESENT
PATIENT ACCESS REPRESENTATIVE, north-side Hospital cherokee
Experience in: ASC, Lab, Pain and Spine, Infusion, COVID Drive Thru, Women’s Center, Central Admissions, Room Control, Communications Systems Operator (PBX), ED Registration, Workman Comp Claims, Financial Counseling, GI at Medical Associates of GA, Scheduling in Doctor’s Office, and Patient Screening, Patient Registration, and Patient Liaison.
Job Description:
Preparing daily schedule for Registrars and Front Desk, including chart prep for the next day.
Responsible for creating and updating accounts via the STAR CLINICAL computer system, collecting complete and accurate demographics, financial and insurance information as well as Medicaid and Medicare and Managed Care Plans.
Obtain necessary patient consent and attestation paperwork including Advance Directives, HIPPA, and Financial Acknowledgments.
Verifies insurance benefits and coverage through Rev-Runner and create FET’s accordingly by determining patient deductibles, co-pays and coinsurance percentages using proper CPT and ICD 10 codes for billing.
Coordinates and collects all estimated patient liabilities, including co-payments, unmet deductibles, and out-standing balances.
Training all new associates and reviewing their work and following their performance.
Data Entry updating critical information, Creating spread sheets, Collections.
Working closely with clinical staff to make sure the staff and patients’ needs are met and understand medical terminology to discuss each case as needed.
Crossed trained and flexible to work in all Patient Access Departments when needed.
FINANCIAL COUNSELOR, north-side Hospital cherokee
Effectively analyze, communicate and collect the amount due throughout the patient’s visit.
Analyzes the patient’s financial situation and as necessary sets up contract terms according to Hospital policies. Make sure contract is signed by patient or responsible party.
Communicates to the patient or patient representative what steps are necessary to obtain financial assistance. Provides Financial Assistance Package as appropriate.
Reviews all financial assistance requests to promptly attempt to identify where the patient can best be assisted within the North-Side Hospital Financial policies.
Ability to access and review daily census reports and to determine the status of each self-pay admission.
Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
MAY 2017 – AUGUST 2019
Human Resource Manager, Home instead senior Care
Directed a full range of Human Resources Generalist functions including compensation and benefits, employee relations, training and development, recruitment/retention of performance management.
Additional responsibilities included various accounting functions and payroll administration using the People-Soft system time/attendance.
Administered all on boarding of new hires and credentialing on all staff.
Served as a member of the Management team and reported to the General Manager/Vice President.
AUGUST 2014 – MAY 2017
Customer Service Lead, FAMS (emory Collections)
Monitor the firm’s accounts receivable and identify overdue accounts.
Contact customers with overdue accounts and attempt to either collect the overdue amount
or negotiate a payment plan to collect it in installments.
Resolve customer’s issues and complaints concerning billing.
Submit regular reports on the status of unpaid accounts and repayment progress.
Trained and reviewed employees’ collections and phone screened calls.
APRIL 2011 - JUNE 2014
Office Coordinator, ANKLE AND FOOT CENTER
Ensured that all daily office functions are successfully performed in a timely fashion.
Improved the quality of patient care and employee relationships.
Oversee the registration process of surgeries, scans, and testing.
Maintained stock of medical supplies by anticipating work requirements, ordering supplies, and distributing supplies as where necessary.
Increased patient satisfaction by 45% within 10 months by creating a new workflow.
Managed office operations, office staff, and assisted clinical staff.
Ensured and corrected to bring the office into HIPPA Compliance.
EDUCATION:
CHATTAHOOCHEE TECHNICAL INSTITUTE - 1995
ASSOCIATE IN BUSINESS MANAGEMENT
ASSOCIATE IN MARKETING MANAGEMENT
CPR CERTIFICATION CURRENT 2000
MEDICAL OFFICE CERTIFICATION 2011
HIPPA CERTIFICATION 2011
NOTARY CERTIFICATION 1996 – PRESENT
NATIONAL NOTARY ASSOCIATION 2016 – PRESENT
REFERENCES UPON REQUEST
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