High School Service Rep
Resume:
Contact
PEEL EKO d
ad5drd@r.postjobfree.com
Address
77506
Education
ae
High School Diploma
Scarborough Senior High School
1995
Phlebotomist Certification
Academy Of Healthcare and
Lede ts (ely
Skills
Prrewcung
cra Oe
Professional Teta ae
Creer Cues
eR elo
are
eres Teer a)
NT Se et
Serer rd
Language
Lakisha Flood
Experience
QO 2019 - 2022
Solix Solutions
Member Service Rep II
ning phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies and or
ving sincere interest in the
Jandled high call volume consistently throughout the workday that range in complexity and sensitivity while maintaining composure with
y information f
avigated multiple computer programs throughout the day to address custome
h internal resou ‘vide order status upd first time call resolution
nsurance .cumentation and ex n an easy-to-understand way
Ffered to ou ible with custom
to customers based up
empathetic, and professional attitude toward customers and co-workers a all tim
O 2017 - 2019
United Health Group
Customer Service rep
sincere interest in the speaker
+ Handled high call volume consistently throughout the workday that range in complexity and sensitivity while maintaining composure with customers
+ Processed orders for new and existing customers, collecting necessary information for insurance billing; collected payment as needed Operated company
provided hardware and navigated multiple computer programs throughout the day to address customer's concerns Consulted with Supervisor or Team Lead
‘on complex and unusual problems
+ Adhered to business processes to ensure all work is being done compliantly and in accordance with regulatory standards
+ Navigated multiple systems and consult with internal resources to provide order status updates to achieve first time call resolution
+ Interpreted the meaning of insurance terminology, plans and documentation and explain what it means in an easy-to-understand way Explained the
products and offered to our customers to ensure compatible with customer conditions
*+ Identified and communicated appropriate next steps and expectations to customers based upon system messaging, insurance requirements, and order
placement process
‘+ Maintained a positive, empathetic, and professional attitude toward customers and co-workers at all times
QO 2012-2016
Total Woman Healthcare
Phlebotomist
Performed venipuncture on patier
efore drawing blood
ofall
Champion safety, compliance, a
Followed all health and safety
materia
atient information and
patient information in th
procedures to patient:
+ Answered incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies and or eligibility while having
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