Customer Service Data Entry/Warehouse Manager
Resume:
Peter Rushing
Royersford, PA 19468
ad5dou@r.postjobfree.com
Summary:
Former United States Navy Service member, Customer Service & Retail Professional with an expertise in customer relations, managing customer orders, product inventory and inquiries as well as serving as the initial point of contact for customer telephone calls.
Skills:
Superior customer service
Call Center, Multiple Phone Lines Office Triaging
Proficient in Microsoft Office, Word, Excel, Data Entry, Internet, Various Software Systems
Inventory
Operate multiple office machines, interpersonal, and multitasking abilities
Outstanding communications and phone etiquette capabilities
Files and records management
Education/Certification:
High School Diploma from Elverson Military Academy-Philadelphia, PA
Forklift Certification
Experience:
Petsmart - Collegeville, PA August 2021 – 2023
Merchandise and Inventory Manager/Warehouse Leader-Organizer, Forklift Operator, Associate Manager
Overseer of all Stockroom operations
Kept inventory count and maintained stockroom organization.
Responsible for maintaining center inventory
Manage customer orders in person and online
Initial point of contact for all customer telephone calls
Consistent with product knowledge
Maintained team morale
Manage store projects
Multitask, prioritize and manage time effectively
Pick orders to customer standards and satisfaction utilizing scanner
Executed weekly shoots, daily store walks
Straightened and edged all aisles
Maintained vigilance of store theft
UPS - Royersford, PA July 2017 – July 2021
Center Manager, Packer, Shipper
Remained available to answer incoming calls at a rate consistent with metrics set by customer service management team
Managed all customer online orders
Maintained shipping inventory, product inventory
Completed all printing and packing orders in a timely manner
Responsible for opening and closing location
Responsible for opening and closing drawer count
Responsible for opening and closing Safe count
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