Customer Service High School

Kisha Robertson

*** ***** ******* **

Spring Hill, TN 37174

Mobile: 615-***-****

Email:

ad5dn5@r.postjobfree.com

OBJECTIVE: To obtain a challenging position utilizing my abilities and skills within a company that will allow the opportunity for professional growth and development.

EXPERIENCE:

November 2000 - April 2022

HCA Physicians Services, Receipt Specialist; Refund Specialist

• Post insurance and patient payments with accuracy and timeliness

• Analyze insurance denials and forward to appropriate department for review

• Make adjustments to claims prepared by Account Representatives

• Review accounts to ensure proper payments and adjustments have been applied from patients and insurance

• Forward unidentified payments and overpayment's to Credit Balance Resolution

• Research and process all refunds in accordance with company guidelines

• Perform other duties and tasks as assigned by leadership

• Contact payer and initiate requests for payment and refunds for overpayment

• Researched returned refund checks and took necessary action to resolve SKILLS: • Proficient Skills in Microsoft Office applications (i.e. Word, Excel)

• Skill in organization

• Skill in customer service and customer assistance

• Ability to communicate clearly and effectively

• Ability to establish and maintain effective working relationships

• Ability to acquire leadership skills

• Internal and external communication skills

EDUCATION: Page High School, Franklin Tennessee

• Advanced High School Diploma, 1993-1997

PLEASE NOTE: References are available upon request.

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