AKINTAJU OJOMA FAVOUR
M.Sc, B.Sc, Dip. IT.
CUSTOMER SERVICE OPERATIONS PROCUREMENT MANAGEMENT CLIENT RELATIONS
ad5dma@r.postjobfree.com 070********
https://www.linkedin.com/in/ojoma-akintaju-62b652179
ABOUT ME
Customer Service Personnel, Procurement and Operations Expert and a Management Prospective Specialist with Proven Experience in Procurement, Customer Service and Operations A graduate with a degree in Sociology and Anthropology, Trainings in Operations, Customer Services and Procurement, Core management experience from Credible Organizations where I have added value with my position, Confident of an increase in organizational growth and development.
SKILLS
Customer Service
Client Relations
Operations
Administration
CERTIFICATIONS
University of Northumbria Newcastle: M.Sc. : 2011-2012
HIIT PLC Abuja: Diploma-Information Technology:2010
Obafemi Awolowo University: B.Sc-Sociology and Anthropology: 2004-2008
OTHER CERTIFICATIONS AND TRAININGS
UI/UX: Certified : June 2022
Digital Marketing: Certified: February 2022-April 2022
Advanced Excel: Certified: May 2021-July 2021
Sitel PLC, Newcastle upon Tyne: Customer Service Training: 2011
IT Skills: Power Point, MS Word, MS Excel, Website Design, Front Page:2010
CAREER EXPERIENCES
THE REDEEMED CHRISTAIN CHURCH OF GOD
CROWN OF LIFE PARISH: Procurement: 2018-Present
ACHIEVEMENTS AND CORE OPERATIONS AT THE REDEEMED CHRISTAIN CHURCH OF GOD
Preparing plans for purchase of equipment, services and supplies
Reviewing, comparing, analyzing and approving products and services to be purchased
Maintaining good supplier relations and negotiating contracts
Researching and evaluating prospective suppliers
Maintaining and updating supplier information such as qualification, delivery times, and product ranges etc.
FLAVORED EXOTIC PLC: April 2013- January 2018
ACHIEVEMENTS AND CORE OPERATIONS AT FLAVORED EXOTIC PLC
Production
Supplying
Quality control
Change control
Financial control
TELEPERFORMANCE GROUP, UNITED KINGDOM: Customer Service: September-October 2011
ACHIEVEMENTS AND CORE OPERATIONS AT TELEPERFORMANCE GROUP
Responded to inbound calls for student loans
Advisory on company's terms and conditions
De-escalated situations involving dissatisfied customers, offering patient assistance and support
Called clients and customers to inform them about the company's new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Reviewed customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborated with other call center professionals to improve customer service
SITEL PLC, UNITED KINGDOM: Customer Service Representative: August 2011
ACHIEVEMENTS AND CORE OPERATIONS AT SITEL PLC
Responded to inbound and outbound calls for Bosch Appliances
Responded to inbound calls for Beko Appliances
Identified, escalated priority issues and reported same to the high-level management.
Followed up complicated customer calls where required.
Completed call notes and call reports as necessary and updating them in the CRM.
Obtained and evaluated all relevant data to handle complaints and inquiries.
Recorded details of comments, inquiries, complaints, and actions taken.
Managed administration, communication and coordination’s with internal departments.
NATIONAL YOUTH SERVICE CORPS, NYSC: Human Resource Management: 2009-2010
ACHIEVEMENTS AND CORE OPERATIONS AT NATIONAL YOUTH SERVICE CORPS, NYSC
Communicated with staff about issues affecting their performance.
Ensured accurate and proper record-keeping of employee information in electronic and digital format.
Ensured that all employees are organized and satisfied in their work environment
Single handedly put records for scores for promotion into Ms. Excel for easy access
OGINIA NIGERIA LIMITED: Sales Manager: September 2008-May 2009
ACHIEVEMENTS AND CORE OPERATIONS AT OGINIA NIGERIA LIMITED
Achieved growth and hit sales target by successfully managing the sales team
Designed and implemented a strategic sales plan that expands company’s customer base and ensure its strong presence.
Coached and saw to performance monitoring of sales representatives.
Built and promoted strong, long-lasting customer relationships by partnering with them and understanding their needs
Presented sales, revenue and expenses reports and realistic forecasts to the management team
Identified emerging markets and market shifts while being fully aware of new products and competition status
Managed organizational sales by developing a business plan that covers sales, revenue, and expense controls.
Met planned sales goals.
Managed individual sales targets with the sales team.
Tracked sales goals and reporting results as necessary.
Oversaw the activities and performance of the sales team.
Coordinated with marketing on lead generation.
Promoted training of your sales people.
Developed sales team through motivation, counseling, and product knowledge education.
Promoted the organization and products.
Understood ideal customers and how they relate to our products.
BIO-DATA
Sex: Female
Nationality: Nigerian
Location: Festac Lagos Nigeria
Customer Experience OPR
Communications
Business Development
Microsoft Office Suite
Relationship Management
Front Office Management
Sales and Marketing
Customer Retention
Health Status: Fit
Language Proficiency: English
REFERENCE: AVAILABLE ON REQUEST