Customer Service Credit Cards
Resume:
Leanne Smith
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
ad5dk4@r.postjobfree.com
Jacksonville, FL
Willing to relocate to Jacksonville, FL
Authorized to work in the US for any employer
Summary
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Talking to others to convey information effectively.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Work experience
Subway Sandwich Artist
Subway restaurant - Jacksonville, FL
July 2023 to Present
Greeting customers with please t and friendly manner, anticipated orders and proceed with a kind attitude, make sure the customer is completely satisfied with their purchase and handling the position and system functions while handling cash and card transactions. Stoking and doing food prep for the next shift as well as stocking and maintaining a clean store.
Associate
SQRL Holdings - Jacksonville, FL
January 2023 to July 2023
Customer service, problem solving, maintain a clean and safe working environment, stocked, handled all cach in the register and on the safe. Made sure all of the ledgers balanced, and ran end of shift reports as well as end of day reports and sent them to the appropriate people . I also made sure to leave the store safe and secure for the morning crew.
Cashier
Wendys - Washington, DC
September 2020 to October 2022
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Answer customers' questions, and provide information on procedures or policies.
Help customers find the location of products.
Issue receipts, refunds, credits, or change due to customers
Greet customers entering establishments.
Cashier
Krystals Company - Jacksonville, FL
October 2019 to March 2020
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Answer customers' questions, and provide information on procedures or policies.
Help customers find the location of products.
Issue receipts, refunds, credits, or change due to customers
Greet customers entering establishments.
Cashier/Customer Service
Picadilly Cafeteria - Jacksonville, FL
April 2019 to October 2019
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Answer customers' questions, and provide information on procedures or policies.
Help customers find the location of products.
Issue receipts, refunds, credits, or change due to customers
Greet customers entering establishments.
Waitress and Hostess
Outback Steakhouse - Jacksonville, FL
January 2018 to April 2019
Take orders from patrons for food or beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Collect payments from customers. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Prepare checks that itemize and total meal costs and sales taxes. Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests .Present menus to patrons and answer questions about menu items, making recommendations upon request.
Customer Service Representative
LPS Default Solutions - Jacksonville, FL
October 2011 to March 2012
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems .Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Education
GED in General
FSCJ - Jacksonville, FL
Skills
Food Preparation
Food Service
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