Customer Service Sales Representative
Resume:
Work Experience
Temple Insurance Broker Ltd, Surulere, Lagos Nigeria 2017 – 2022
Customer Service Executive
Answered regular customer queries, articulated customer concerns and contributed to solutions within scope of work through inbound and outbound calls.
Identified customers’ needs proactively and verified customer requests.
Communicated with consumers through fax, email or traditional written contact, along with extending supports for new customer onboarding process.
Adhered to all rules and procedural guidelines, regarding customer service standards to accomplish operational, productivity and quality goals.
Reviewed and utilized information from internal communication systems on new goods, market circumstances and regulatory needs to keep current and operate in the best interest of the customer, finances and enterprise.
Performed duties linked to department’s mailing and publish customer documents through web site.
Wrote formal invoice to underwriters and sent renewal notice mail
Raised debit and credit note, monitored and updated records and files.
Prepared proposal bid documents and provided effective customer service to staffs and contractors.
Fummy Supermart, Yaba, Lagos, Nigeria 2015 – 2017
Sales Representative
Welcome, guide and provide precise details for customers
Responded to customers' inquiries regarding certain goods and services.
Compared prices and attributes to ease purchase; attended to cross-sell merchandise
Ensured all shelves were stocked, and managed merchandise returns
Informed consumers about promotions and discounts available in the store as they paid for purchases
Provided the Store Manager with consumer comments, and kept customers abreast of new products and services.
Phone:
(+234) 080********
E-mail:
ad5di4@r.postjobfree.com
Location:
Yaba, Lagos, Nigeria
Experience:
Four years
Skill Highlights
Proficient in Operating Microsoft Tools
Outstanding oral and written communication skills.
Exceptional ability to prioritize work, handle time-sensitive activities and multitask.
Verbal communication and written communication
Time and organisation management
Attention to detail.
Problem-solving and adaptability to new technologies.
Interpersonal Skills, Leadership Capabilities, and Teamwork
Professionalism, Work Ethic, and Dependability
Interests
News and Current Trends in Business.
Research and analytics.
Business and Technology.
Socializing and Sight-seeing.
Learning Recipes and Cooking.
An Administrative and Sales Assistant interested in securing a job in an organisation where I can employ and develop my administrative talents with good work ethic and knowledge in business administration, sales management, planning and organisation for increased corporate revenue and customer happiness, personal and organisational growth.
MISS. ADEBAYO, BOLUWATIFE ADEBISI
Education
Bachelor of Science: Computer Science 2015 - 2021
National Open University of Nigeria (NOUN).
Senior Secondary Certificate Examination 2009
Roseville College, Meiran, Alagbado, Lagos State, Nigeria.
First School Leaving Certificate 2003
Paragon Nursery & Primary School, Sango Otta, Ogun, Nigeria.
Languages
English – Proficient
Yoruba – Proficient
References
MR. AGBOOLA
AIICO INSURANCE PLC.
Assistant Manager (Brokers Unit)
Ikeja, Annex, Office, Lagos.
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