Customer Service Call Center

Danah May V. Espayos

CAREER OBJECTIVE

Efficient customer service professional with 4 years of

experience in BPO industry particularly in email/chat support basis. Adept at handling 20+ chats and emails daily while consistently resolving customer issues smoothly and in timely manner. Good verbal and written communication skills in English language. Seeking to apply customer service and problem-solving expertise in line with the company’s policies and process as well as to benefit your company as a call center representative.

PROFESSIONAL EXPERIENCE

-Handled class of Toddler/Kindergarten pupils. Taught Math, English, CLE subjects

-Trained and handled customers via chat and outbound call regarding queries in relation with their account concerns as well as general inquiries about the service.

-Trained and handled customers regarding their account concerns.

-Became an SME and assisted newly hired agents

-Was part of the L2 back of house support agents handling level 2 escalated concerns in relation to technical/streaming issues.

-Managed 70-100+ cases in queue daily

-Top L2 agent October and December 2023

EDUCATION

HIGH SCHOOL

Our Lady of Peace School

Antipolo City, Rizal (2003-2007)

COLLEGE

Bachelor of Arts in

Communication at La Salle

College Antipolo. (2007-2011)

RELEVANT SKILLS

MS OFFICE: Word, PowerPoint,

Excel

Basic audio and video editing

Familiar with social media apps

Motivated and always willing to

learn new skills/knowledge.

Independent and self-sufficient

in handling tasks

Collaborative and able to work

in group.

REFERENCE:

Jobelle Dela Cruz-Team Leader

at Teleperformance Pasig

095********

Michelle Cabrera-Animator at

Toon City Mandaluyong

091********

ad5det@r.postjobfree.com 093******** Palmera 5, Antipolo

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