Customer Care Representative

Jefferson Roy Viray

+639*********

ad5dek@r.postjobfree.com

OVERVIEW To be involved in work where I can utilize skill and creatively involved with system that effectively contributes to the growth of organization EXPERIENCE Teleperformance 05/2022 - Current Customer Care Representative

• Answering queries of the customer via email and chat

• Handling sensitive cases

Probe 08/2020 - 01/2022 Customer Care Specialist

• Collections Inbound and Outbound

• Identifying overdue payments

• Report collection activity

• Address clients' queries

• Develop payment plans

Orion Outsourcing Service

INC

06/2019 - 02/2020 Finance Supervisor

• Approving Settlements

• Uploading Settlements

• Answering queries of clients

• Making sure that all gateways have enough funds for any transactions

• Monitoring the flow of money in every gateway

Thinkspace 07/2016 - 06/2019 Finance Officer

• Assigning transactions

• Checking the transactions if successful or not

• Checking all transactions if tally or not

EDUCATION Our Lady of Manaoag College

2003 - 2007 Highschool Graduate

SKILLS Multi-tasking / Customer relation / Analytical Skill / Hard working

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