Program Manager Business Intelligence

KAMRAN A. KHAN

Kamran Khan LinkedIn

ad5deh@r.postjobfree.com 206-***-****

Professional Summary

Principal consultant with 23+ years of technical, multi-disciplinary and direct/matrix people leadership experience. Successfully shipped software products and services, in small and large organizations, in roles ranging from programmer to divisional leader. Experienced in Software Development, Program/Product Management, and Quality disciplines, leading global engineering teams across US and Asia.

Industry Experience: Information Technology, Telecommunication, Healthcare industries

Specialties: Multi-Cloud Computing (AWS, Azure, OCI & GCP), Business Intelligence Solutions, Data Science (AI & ML) and SAP software. Leading cross company initiatives, Defining & implementing comprehensive engineering processes.

Technical Program & Project Management (Agile)

Data Governance and Data Management

Product Development and Management

Security and Compliance

Organizational Change Management (OCM)

Strategy and Technology

Professional Experience

SABBATICAL LEAVE JAN 2024 TO PRESENT

Took sabbatical leave for family support.

Completed multi-cloud (AWS, Azure, OCI & GCP) bootcamp to implement real-time solutions across many industries.

Teaching mathematics to high schoolers in Edmonds.

CLIMATE (BAYER), (Seattle, WA)

Digital Farming Solutions Team (Sr. RTE via KellyMitchell Consulting) April 2022 to Dec. 2023

Managed FieldView application for Digital Farming Solutions team that empowers farmers for digital adoption.

Developed product roadmap (SRR) for quarterly planning, prioritizing short and long-term initiatives that support business strategy. Conducted PI planning events for vision and direction of FieldView application.

Developed business cases and ML models leveraging qualitative transactional data to improve prototype (binary & multiclass classification, dimensionality reduction, regression, clustering)

Collaborated with business, engineers, sales and internal/external stakeholders for product plan and project schedule. Lead PM and Dev’s through product cycle (agile).

Leveraged Azure Board for product backlog, user stories, triage issues and address basic problems.

Used statistics and industry reports to make informed prioritization and solution decisions.

Drove product optimization/redesign to increase development velocity (low OpEx) and provided training and schedules. Supported audits and reviews to ensure product meets requirements.

Analyzed, tracked and reported data for regulatory adherence, configuration and contractual requirements.

Gathered metrics that measure software operational efficiency (% support/maintenance, velocity, product engagement score (PES) & performance, growth, adoption) for future roadmaps and investments decisions.

MICROSOFT, (Redmond, WA)

Cloud Consumption Office (Sr. Tech. Program Manager via Prime8) Feb. 2021 to March 2022

Managed customer success programs for Azure implementations.

Solution delivery for Azure services (Security & Identity management). Governed learning contents in GearUp.

Coordinate project activities, facilitate v-teams and engineering meetings, identify & mitigate risks.

Partner with engineering, business stakeholders, and field for Azure technical enablement of Azure IAM and Security components.

Led team of Project managers and scrum masters for program efficiency. Maintain project planning (Azure DevOps), tracking work items, schedule and weekly status reporting.

Presented monthly demonstration of program achievements to executive leadership.

Design IPPM Product tool and support development & launch through sprint cycle.

Oversee automation and business intelligence efforts to provide reporting in a scalable manner.

Implemented Machine Learning (ML) algorithms to improve client recommendations and personalization of Azure (Security & IAM) modules. Performed a/b testing to improve outcome.

VERIZON, (Seattle – WA)

Member Care Team (Principal Product Manager via GeekSeek) July 2019 to Feb. 2021

Governed e-commerce solutions and big data analytics for Care member team on hybrid Azure cloud.

Solution delivery for building big data analytics and machine learning on Azure platform.

Governed integrated architecture, product design and definition, data requirements and governance processes.

Led Machine Learning (ML), Query Classification, Ranking Results, Click and Keyword coverage improvements, Relevance Measurement Pipeline, and deep learning Artificial Intelligence (AI) infrastructure to enhance marketing promotions.

Partner with engineering and business stakeholders (Internal/External), collaborating on product planning, design, development, execution, and delivery. Conducted regular audit for product compliance.

Lead alignment meetings to address tactical release issues, dependencies, production issues, milestones, etc. (Cross functional - PM, Scrum Masters, DevOps, Functional / Release Managers) leveraging SAFe/RICE principles.

Defined detailed metrics to monitor product timeline and budget. Build OKR’s to measure product success.

Assisted in creating and maintaining technical artifacts for development and training process.

Extracted Order management and financial data from Oracle EBS system for report refinement. Performed statistical hypothesis (a/b) testing to define improvements in technical requirements and testing platforms.

T-MOBILE, (Bellevue-WA)

EDS Business Solutions Team (Sr. Technical Program Manager / Data Architect via Infosys) Feb. 2015 to May 2019

As part of Data Governance team, closely worked with Ericsson, Finance, Marketing, Engineering & Supply Chain business divisions to ensure that EDS solutions satisfy business needs.

Worked closely with multiple stakeholders, driving product initiatives focused on growth, usage, and revenue. Articulate the impact of industry changes on multiple product lines, growth plans or market strategy.

Designed and delivered model-based data warehouse which integrated data between Hadoop, Teradata, AWS, and SAP platforms increasing data processing capacity six-fold while maintaining data latency SLA. Increased adherence of three-hour data latency SLA adherence from 42% to 92%.

Designed and configured E-Commerce solutions (Promotional Products, Discounts, etc.) for Marketing team.

Designed and implemented governance framework and metadata driven dimension data acquisition.

Completed system research, case studies and prototyping off different platforms. Worked closely with architects, developers, tester, and production teams for successful implementation.

Leverage data to provide root cause analysis and solve business challenges. Gather and analyze qualitative and quantitative data to identify meaningful actions that mobilize change.

Coordinated integrated release cycles across multiple products ranging from bi-weekly to two-year release cycles.

Maintained C level communications and status for each program, conducted internal trainings, and informal grassroots initiatives. Lead meetings with executives for each program to refine key decisions, dependencies, issues/risks, metrics, etc.

MICROSOFT CORPORATION, (Redmond-WA) 2009 to 2014

SMSG Finance BI Team (Sr. Business Process Manager via PWC) Dec. 2011 to Nov. 2014

MS Cloud is an enterprise-wide BI initiative with a mission to provide Performance Management and Analytic capability across Microsoft’s Online Services businesses, focusing upon Infrastructure-As-A-Service (IaaS) and Software-As-A-Service (SaaS).

Lead the team building next generation, cloud-based data services for the Microsoft MYR program; managed a team of FTE and Vendors to create scalable BI solutions (Power BI) in rich ecosystem of Mobile and Desktop applications.

Drove Data Governance practices into the Sales Data Platform and the Seller Incentive processes, and ownership of the Managed Account Segmentation toolset.

Define end user solution requirements, validate user scenarios, influence solution design, plan for and drive successful deployment across a broad user base, ensure high levels of solution quality from an end user standpoint, and ensure effective delivery of user readiness.

Applied methods and tools for requirements traceability through Functional and Technical sessions as well as Development. Evaluating Engineering VROMs for reasonableness and acts as SME for critical data integration elements.

Delivered operational efficiencies and tool strategy, which resulted in the flawless delivery of ‘Scorecard Builder’ tool as noted by the field, direct leadership, and executive management.

Governed MS business scorecard publishes for MBU, QBU and MYR programs. Implemented business controls and quality metrics across end-to-end processes.

Partnered with Business Stakeholders to drive maximum business relevance and adoption of MS Cloud and business scorecard achieving 91% WHI in MS Poll for FY13.

GCS Business Reporting Team (Sr. Tech. Program Manager) Oct. 2009 to Nov. 2011

Solution delivery of ‘Global Customer Services’ BI Reporting platform, managing BI processes and analytics software. The platform brings data from multiple complex IT systems to 38,000+ users executing an average of 11,000 queries a day during non-peak periods and 20,000-22,000 queries a day during peak periods.

Developed the vision and mission for the Global BI program. Evangelize the BI program to management.

Hire, inspire, coach, and evaluate the performance of the Global Business Intelligence team.

Champion, communicate, and take personal accountability for the team's success, establish goals, key metrics, and targets to drive performance in alignment with the team vision and company strategies.

Work closely with the senior management team to understand the company’s strategic objectives and developing business metrics and reports to measure progress against those objectives.

Scorecard and Performance Management - provide a business intelligence platform to maximize the likelihood that the business meets or beats operational and financial commitments.

Communication of analysis, recommendations and identified business issues to all levels, both via presentations, status reports, as well as oral communication.

Oversee automation and business intelligence efforts to provide reporting in a scalable manner.

Supervise generating reports from external and internal data sources, creating actionable trend information, and ensuring that internal stakeholders have the information necessary to make informed decisions.

GETTY IMAGES, Seattle (Sage IT Services) (Sr. Program Manager) June 2008 to Sep. 2009

Managed ‘Cognos 8’ system implementation which supports an annual load of 35+ million requests. Responsible for planning and execution of $19M infrastructure effort.

Streamlined processes for integration, security, storage, and operational procedures.

Created project timeline and governance processes by conferring with business users in determining key reports and implemented solutions in priority order, resulting in 85% reduction of manual effort.

Managed development of critical functions including new OLAP cubes, enhanced and more secure API for transaction processing and canned reports.

Management/Leadership Responsibilities:

* Hire, manage, retain, reward, coach and grow a team of dev/test engineers and vendors. Managed low performance contributors accordingly.

* Introduced right mix of software engineering processes to reduce chaos and improve engineering productivity across assigned projects. This includes test planning, execution, and reporting.

* Drive test collateral across various dimensions including Usability, Functional, Reliability, App Compatibility, Security, Privacy, Client/Server Performance, Scalability, Configurability, Recoverability, Partner Scenarios, etc.

* Collaborate effectively with PM/DEV leadership and drove agreed upon quality bar for the release.

ABACUS CONSULTING, Pakistan (SAP Program Manager) Feb. 2006 to May 2008

Managed budget of $12 million for upgrading legacy services to SAP HCM configuration using SAP ECC 6 with on-time and within budget implementation of OM, PA and Time Management modules.

Owned budget, planning, cost estimate and resource decision. Supervised team of ten, from diverse workforces, providing design, development, testing, and production support across PA, OM, and time management modules.

Activated Business Content, setup and automation of data load and functional adjustments of report models.

Analyzed and designed SAP BI security roles and Analysis Authorizations.

AMICA INTERNATIONAL INC., Seattle (Technical Project Manager) Aug. 2001 to Dec. 2005

Amica International focuses on developing software products for the fixed income market (specifically in accounting). As tech lead, my responsibilities were to drive projects and engagements with strict cost control, deliver quality results in estimated time, delegating assignments, working with external partners, and following through on customer feedback. Managed building of dynamic web pages using ASP and Vignette Story Server, applications for registering new users and updating user profiles. This product supported superfast indexing of files and various mail formats like OST, PST, IMAP4, POP3 etc. Major test accomplishment was development of a C# based tool to validate indexed data via COM interfaces using different corpses.

MICROSOFT CORPORATION, Redmond (Volt) July 2000 to July 2001

Windows Sustained Engineering Team (SDE)

As an SDE, my responsibilities were to design solutions, drive implementation and release of Networking and AD Services including DNS (Server and Client), LDAP, Domains & Trust, DFS, Replication, and Group Policy for Windows Service Packs. Server-side stress/performance/memory leak testing using C scripts. UI automation done using Web Runner SDK and C++.

Writing test cases, test plans, performing BVT/Acceptance/Functional/Error/Security testing for 3 major and multiple minor calendar releases.

Education and Certifications

University of Karachi -1994

Master of Business Administration (Accounting & Information Systems)

Certifications – SAP HCM, MCSE, MCDBA, CCNA, PMP, Six Sigma (Lean) and SAFe.

Technical Expertise -

Cloud: Azure, AWS, Big Data (Hadoop, MapReduce, Hive), Azure Synapse analytics

Microsoft: VSTS, MS Project, MS Sales, Mercury, Power BI, SharePoint, Azure DevOps

SAP: SAP HANA, SAP ERP, SAP BW, ECC 5.0/6.0, SAP HCM, SuccessFactors (BizX Suite), CATs, Info Cubes

Databases: SQL Server, Oracle EBS, Teradata, Snowflake, Informatica

Programming Skills: C#, C++, SQL, MDX, TCP/IP Socket, JSON, JQuery, Kusto, Python, DAX, Terraform, Ansible.

Program Management: PMP, SAFe, Six Sigma (Lean)

Others: Cognos 8, Kafka, RAID, Jira, Confluence, MVC/MVVM, Miro, Talend, Databricks Unify Catalog, Figma, InVision, ServiceNow

Contact this candidate