High School Accounts Payable

SHANTELL COLE

DETROIT, MI ● 313-***-**** ● ad5dd5@r.postjobfree.com

EDUCATION

Franklin High School 2008

High School Diploma

Phoenix University 2022- Present

Bachelors of Business Administration

EXPERIENCE

Treasury Accounts Payable Associate RHP Property Management 01/2023- Present

●Reviewing incoming and outgoing payments for accuracy.

●Compiling reports for organization of escrow property taxes

●Coordinate the replacement/completion of escrow processes.

●Correspond with lenders to confirm payment of real estate property tax statements.

●Creating and maintaining spreadsheets and ledgers.

●Process ETF (Electronic Fund Transfers) or Wire for timely payments

●Process thirty party W-9 requests.

●Provide back up to process lien waivers for reserves, insurance, and corporate use.

Benefits Coordinator Credit Acceptance Corporation 10/2019-01/2023

●Reviewing and compiling reports to confirm the benefit eligibility of all employees after change of status.

●Acted as a company liaison between employees and third-party benefit vendors/carriers for 401K, Medical, and Ancillary lines.

●Ran periodic reporting/audits to identity accuracy of benefit enrollments and terminations.

●Performed research and complied into reports to present to Sr Human Resources team.

●Coordinated with Payroll dept to confirm deductions are set up in HRIS systems accurately.

●Answered questions and concerns from employees regarding benefits.

●Coordinated with Financial team to regarding cost of various benefit options available.

●Conducted Open Enrollment presentations to employees annually regarding changes and benefit options.

Member Support Clerk Blue Cross Blue Shield of MI 08/2016-10/2019

●Entered and monitored data for accuracy and completeness into the departments systems and applications.

●Handled routine inquires via telephone, email, or online inquiry.

●Checked and verified information, or processed documents that require minimal claim, benefit, or membership and billing knowledge.

●Assisted with less experienced team members with unusual and (or) urgency inquiries, including irate and escalated calls.

●Worked with members and group contacts to determine validity of claims and answer coverage concerns.

●Assured that all claim information remained confidential and HIPAA compliant.

Pharmacy Technician Lead Kroger 09/2015-08/2016

Filling prescriptions

Managing staff scheduling and time off

Assisted with training and onboarding of newly hire technicians

Ordering new prescription inventory

Ensuring that pharmacy operations are run smoothly and to company standards

Assisted with any billing/insurance escalations or disputes

Received and verified the accuracy and authenticity of prescriptions.

Assisted with insurance claim processing.

Answered phone inquiries from providers, insurance companies, and customers.

Supervising pharmacy technicians and providing support

Coordinated with Front End department when short staffed to assist with covering breaks, lunches and call offs.

Client Relation Specialist Quicken Loans/Rocket Mortgage 08/2012-03/2013

Daily interactions with clients and other outside departments.

Ensured client service levels are achieved with timely execution of clients anticipated closing date.

Worked with internal team member and management to identify potential issues and provide resolution.

Delivered consistent and thorough client communication.

Handled escalation issues that prevent day before or day of closings for clients.

Acted as a liaison between client and underwriting as well as other internal departments.

Assured client service and satisfaction levels are achieved through electronic and telephone communication.

SKILLS

●Benefit Operation/ Coordinating

●Onboarding/ Hr Administration

●Creative researcher/ Critical Thinking.

●Data Entry using Microsoft applications (MS Word, MS Excel, MS PowerPoint), SAP, & WMS

●Accounting Assistance

●Customer Service

●Pharmacy Technician

●Deescalating/ Retention

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