Customer Service Representative
Resume:
Amy Romano
Professional Summary
• Hard Working Customer Service Representative Comfortable
with a High Paced Work Environment
• Self Sufficient Individual that is Highly Motivated and Willing to Exceed Expectations
Work History
The Smoke Shop
Westwego, LA
08/2023 – Current
• Greet approximately 30 customers per shift as they enter the establishment.
• Provide a high level of customer service establishing trust and loyalty with the customers.
• Process returns as required.
• Resolve customer complaints respectfully and in a timely manner.
• Answer approximately 10 – 20 phone calls per shift to respond to customer questions and concerns.
• Provide effective communication between internal team members to ensure high levels of collaboration.
• Process financial transactions.
• Follow protocol to meet schedule and quality standards. Acme Truck Lines
Gretna, LA
1/2012 – 06/2014
• Create spreadsheets to track important customer information and orders.
• Transfer data from hard copy to digital database.
• Update customer information in database.
• Search for and investigate information contained in files to ensure completeness and accuracy.
• Perform regular database backups to secure data.
• Provide occasional administrative support.
• Sort and organize hard copies of paperwork after entering data electronically.
• Type in data quickly and efficiently.
• Verify outdated data and make any necessary changes to records. ad5dce@r.postjobfree.com
Gretna, LA 70053
Skills
• Relationship building
• Customer service
• Telephone etiquette
• Data entry
• Attention to detail
• Confidentiality
• Microsoft Office Suite
• Verbal and written communication
• Business operations
• Process improvement
• Collaboration
Education
2011
West Jefferson High School
Harvey, LA
High School Diploma
.
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