Hospitality Manager General
Resume:
MICHAEL MOLINARI
HOSPITALITY MANAGER
ad5dcb@r.postjobfree.com
APTOS, CALIFORNIA
OBJECTIVE
To join or create a functional management team and be a catalyst for the success and expansion of the goals and mission it embodies.
SKILLS & ABILITIES
Location Assessment - Professionally Evaluate physical layout of a facility.
Quantify all steps of daily S.O.P. expert. 10 years.
Procedure and Facility Development and Implementation - Expert at Modifying
the layout of the facility to maximize the financial productivity of each square
foot, and creating a working synergy between front and back of the house
orchestrating a smooth operating warm environment. 12 years.
P.O.S. Systems Utilization - Well versed in many platforms fluent using both
front and back of the house operations. 10 years.
Employee and Associate Management - Expert at the Supervision, Acquisition,
Retention conflict resolution discipline and training. 14 years.
Customer Hospitality Specialist - Expert at making customers feel at home
resolving issues and maintaining relationships creating return business. 16
years.
EXPERIENCE
Food and Beverage Director
Go Best Entertainment 4-2023 – 7-23
Consulted with an operating bar and grill, making physical facility improvements,
Operational improvements to the front and back of the house and policy adjustments
To come into compliance with current ABC regulations.
General Manager
Alderwood Pacific L.L.C. 1-2023 – 2-23
Successfully opened a new restaurant with fresh concepts and service processes
In 28 days. Supervised extensive repairs and brought location into legal compliance
for initial licensing of the facility. This included interviewing hiring and on-boarding
staff and putting into place all necessary procedures and processes for restaurant
operation in the front and back of the house.
Food and Beverage Manager
Costanoa Resort 3-2022 - 6-22
Managed Food and Beverage operations for Catering department, Cascade Restaurant,
Pine Tent Restaurant, portable Bar Golf Cart. Created a new Pine Tent Wine
Tasting room and spirits serving station at the Pine Tent venue. Co-managed several
High end weddings with as many as 230 guests.
Front of the House Manager
SpiceKlub 2-2022 – 3-22
Managed and supervised hospitality and food and beverage service for a
Fine dining vegetarian restaurant that served vegetarian Indian food created
With a molecular gastronomy theme.
City Carrier, Dispatcher, Supervisor
United States Post Office Santa Cruz, Watsonville, Scotts Valley, Ukiah Offices. 3-2021 -2-22
Private Hospitality Consultant
Five Mile Buzz House Bar and Grill 9-2019 – 3-21
Provided owner with consultation on all facets of the opening and running of
a food and liquor serving establishment. Set up procedures for front and back of
the house operations
EDUCATION
East Brunswick High School Graduate
Courses completed in Psychology, Accounting, Architectural Drafting,
Completed National SCORE Business Plan training Managers Serve Safe Certified
COMMUNICATION
Well versed in maintaining clear communication with team members customers and supporting agencies through in person written and electronic avenues.
LEADERSHIP
My leadership style is to lead by example to earn respect and communicate in a way that connects on a person to person level always with integrity and humility.
Dear interviewing person,
• I have been a hospitality manager for 15 years.
• Prior to working in hospitality, I worked with children and adults with special needs.
• My hospitality skill set has been refined and improved through thousands of hours of running high volume, quality intensive, food and liquor establishments.
• By leading the delivery of VIP service for customers expecting an exceptional experience I ensured that great food, drink, and warm, gracious hospitality were delivered in such a way as to make every guest feel at home.
• As a hospitality consultant, I have done location assessments. I have created cost analysis procedures and computing methods. These systems provided the owners of different establishments with real time information regarding costs of operation. It also provided them with a basis to evaluate and improve menus, staffing, purchasing, and operational procedures.
In March of 2021 the new bar and grill I helped open as a consultant closed due to the pandemic. I went to work for the U.S. Postal Service, Santa Cruz office as a carrier, dispatcher and then a supervisor. I did this for one year and then returned to the hospitality industry. I filled a position as a manager at the SpiceKlub in Cupertino Ca. I was offered a Food and Beverage Manager position at Costanoa Resort, where I added a new venue a wine bar and streamlined and improved all food and beverage delivery systems at the resort. After the summer ended revenue dropped off and I was laid off, the position was filled by someone who lived in an RV on the property at a much lower salary. I then opened a new concept restaurant and bar for Santa Cruz Sky Corporation Alderwood Pacific in 28 days. The organization was unable to renew their lease and the facility closed. I went to work for Go Best as a Food and Beverage Director at their Paradise Lounge and Grill location in San Diego. After three months the person I was reporting to was changed with a new person. I found that my potential for growth became limited, so I moved on for better opportunities. I am looking for a long-term full-time management position within the hospitality field to utilize my talents and skill set to add greater success working in a managerial capacity.
I am very experienced in hiring, training and evaluating individuals and teams in order to achieve a synchronized, and welcoming revenue producing venue. I am skilled at orchestrating entertainment and service persons to create an unforgettable experience for guests. This includes the real time resolution of guest issues, writing of job descriptions, evaluation criteria, and operating procedures for bars, restaurants, and casinos. I excel at evaluating an operations workflow and in refining systems to produce efficient methods to optimize revenue and ensure the efficient delivery of VIP hospitality.
I would love the opportunity to discuss the way in which I would add value to your organization. I would also appreciate an opportunity to learn more about the position you are looking to fill, regarding the responsibilities of the job. I would like to meet with the person I would report to after the initial screening process. I can be reached by cell phone, email or text at the number and address below between the hours of 9am and 9pm Tuesday through Saturday.
MICHAEL MOLINARI
ad5dcb@r.postjobfree.com
RESUME ENCLOSED
REFERENCES PROVIDED UPON REQUEST
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